The Most Important List You Can Make Today

Jim Collins, teacher to companies around the world and best-selling author (Good to Great, Built to Last, How the Mighty Fall, and Great by Choice) speaks and writes about it frequently.

Tom Peters, consummate speaker and game-changing author (The Search for Excellence, Re-imagine, The Pursuit of WOW!, and The Little Big Things) doesn’t just speak on the subject – he rants about it.

Steven Covey, business consultant, professor, and author (The Seven Habits of Highly Effective People, First Things First, and Principle-Centered Leadership) made it the foundation of his time management principles.

Richard Swenson, physician-futurist, award-winning educator, and best-selling author (Margin, The Overload Syndrome, and In Search of Balance) thinks it is one of the keys to restoring balance in our lives.

Maybe you’re getting the idea it’s a big deal. It is…

…especially for such an innocuous thing.

Here it is:

“To-Don’ts” are more important than “To-Dos”

 

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A little elaboration:

  • What you decide not to do is probably more important than what you decide to do
  • You probably can’t work on “to-don’t” alone – you need a sounding board/mentor/advisor/nag that you trust to act as a drill sergeant who will march you to the wood-shed when you stray and start doing those time-draining “to-don’ts.”

With only a little tongue-in-cheek:

The top of your “to-do” list for today is to immediately begin working on your “to-don’t” list!

Making Dough: Secret Ingredients to Krispy Kreme’s Success

KrispyKreme2015

It’s National Doughnut Day – I’ve got to write about Krispy Kreme, the most wonderful doughnut in the world, especially when it comes right off the line when the Hot Light is on and they hand you one on a wooden stick and it just melts in your mouth, and oh by the way Krispy Kreme started in Winston-Salem North Carolina so I have to support local business and…

I digress.

Making DoughIn 2004 authors Kirk Kazanjian and Amy Joyner went behind the scenes to look at the six decade history of one of the world’s premier brands and most admired companies. Making Dough tells the compelling true story of a company that has managed to maintain a wholesome, small-town image, while achieving phenomenal success through a mixture of customer loyalty, high product standards, technological advancements, and community involvement.

The book is full of great ideas, insider interviews, and colorful stories that show how this phenomenal organization has successfully evolved and grown through the years. Each chapter thoroughly examines one key technique the company uses to stay successful.

Here’s a dozen to go, right off the line!

  1. Mix good taste with show business
  2. Be picky about your partners
  3. Make good use of your time and resources
  4. Expand and protect your brand
  5. Think big, but grow carefully
  6. Be a guerrilla marketer with a soft touch
  7. Maintain high standards
  8. Harness the power of technology
  9. Give back to the community
  10. Select, train, and treat your employees well
  11. Build on your success
  12. Keep them coming back

Making Dough shows you how Krispy Kreme’s delectable delights rose to the top and continue to tempt the world.

KK Hot Light

 

Pick up a copy of Making Dough, grab a dozen or two glazed, and you’ll soon find yourself with some “sweet” ideas to help your organization stay fresh – and in demand!

If you liked this post, here’s a throwback you’ll probably like too: Celebrating National Doughnut Day.

Bring the Heat

The ability to control the temperature of food involves a set of kitchen skills and food knowledge that, more than anything else, defines the excellence of the cook. An expertise in temperature control won’t turn poor ingredients into good ones, but it will determine much of what follows once the ingredients are in your house.

The Elements of Cooking, by Michael Ruhlman

 In other words, it’s all about heat.

courtesy aventarte.wordpress.com

courtesy aventarte.wordpress.com

 Bill Hybels, writing in axiom, has exactly this process in mind when he writes:

Anytime you see God-honoring values being lived out genuinely and consistently, it’s fair to assume that a leader decided to identify a handful of values and turn up the burner under them.

When you heat up a value, you help people change states.

  • Want to jolt people out of business as usual? Heat up innovation.
  • Want to untangle confusion? Heat up clarity.
  • Want to eradicate miserliness? Heat up generosity.

New “states” elicit new attitudes, new aptitudes, and new actions. It’s not rocket science – it’s just plain chemistry. Which is a lot about heat.

Leaders must determine what values they believe should be manifested in their organizations. And then put them over the flame of a burner by teaching on those values, underscoring them with Scripture, enforcing them, and making heroes out of the people who are living them out.

Over time, sufficiently hot values will utterly define your culture.

It’s time to bring the heat.

It’s Your Move

In the easy-reading but powerfully-impacting style he is known for, Mark Miller has released his newest book Chess Not Checkers.

And he’s not playing around…

Well, actually he is – and that’s the part leaders everywhere will enjoy. Miller tells the story of Blake Underwood, newly appointed CEO of a company troubled by poor performance and low morale. Nothing seems to work – especially trying to do what he’s always done before.

The problem, his new mentor points out, is that Blake is playing the wrong game.

ChessNotCheckers

Here’s a couple of quotes that set the whole book up:

Most of us began our leadership journey utilizing an approach with striking similarities to the game of checkers, a fun, highly reactionary game often played at a frantic pace. Any strategies we employed in this style of leadership were limited, if not rudimentary.

The game today for most leaders can be better compared to chess – a game in which strategy matters; a game in which individual pieces have unique abilities that drive unique contributions; a game in which heightened focus and a deeper level of thinking are required to win.

Chess Not Checkers is an enjoyable read that leaders in all organizations will want to put into practice quickly. Here are the “4 Winning Moves” Miller develops in the book:

  • Bet on Leadership – Growing leaders grow organizations
  • Act as One – Alignment multiplies impact
  • Win the Heart – Engagement energizes effort
  • Excel at Execution – Greatness hinges on execution

It’s your move…

ChessNotCheckers

Honoring the Learning Legacy of Lyle Schaller

Lyle Schaller, one of the most influential voices in the American church since the 1960s, passed away on March 18 at age 91.

Like many church leaders my age (57) Lyle Schaller was an early – and often – mentor via his writings. Although I was fortunate to hear him speak several times, it was his writing prowess that captured my mind.

After graduating from college with an accounting degree, but knowing I had been called into ministry, I began my theological studies at The Southern Baptist Theological Seminary in 1981. My calling was specific – and off the beaten path, at least at that time.

My calling was that of a support role, a second-chair leadership role, providing leadership and direction to churches in the area of business administration, facilities management, and communications. When I began my seminary studies, there wasn’t a track in that area, but I was able to link together combination of classes in my field of choice that laid a solid foundation for my continuing education – both on the field as a staff member for 23 years, and as a consultant for an additional 11 years to date.

Central to that foundation was the work that Lyle Schaller had been doing since the late 1960s, when he left a career in urban planning to go to seminary, pastoring for several years, but then moving to his true calling: that of a consultant to churches.

Schaller’s books were required reading for all my classes in administration and leadership. My first trip to the seminary bookstore included not only Old Testament, theology, and church history textbooks, but a healthy selection of small (compared to the others) books by Schaller. The first title in my growing collection of his books was “Parish Planning: How to Get Things Done in Your Church.”

With all my college business administration classes fresh in mind, Schaller’s writings were like a deep breath walking into my mother’s kitchen after being away for a while – the aroma of wonderful food bringing both a comfort of being “home” and the promise of good things to follow.

Don’t get me wrong – I thoroughly enjoyed my required Bible, theology, and church history classes (so much that my seminary minor was in Baptist History). But the way Schaller wrote about “business” stuff in a “church” world really resonated with me.

My advisor and primary professor, Dr. Ralph Hardee, introduced me to a whole new world of Schaller’s work, even that beyond his books. Columns from magazines and articles from newsletters soon joined my growing library of Schaller’s works (now numbering over 50 books, a portion you see below).

SchallerLibrary

Almost as soon as I began my seminary studies, I also began serving on a church staff. As the newest of a 15-member vocational ministry staff, I was eager to accept the mentoring given to me by the other staff members. It didn’t take long to see that they, too, had been influenced by Lyle Schaller in their early formative years over the past decades. Many times I remember a conversation among our staff beginning with the words, “Lyle Schaller has this to say about…”

Following graduation from seminary I stayed on at that church staff, and my education began in earnest – you know, the “real world” that comes crashing in on newly graduated students!

Part of that real world also included connecting with other leaders in churches and organizations across the country – the Baptist Sunday School Board (now LifeWay Christian Resources), Leadership Network, NACBA, NACDB, NACFA – hundreds of peers.

It didn’t take long in our conversations for Schaller’s name to come up: “ We’re dealing with (insert problem here) and this is what Lyle Schaller wrote about it.” We would all nod, and add our own experience and Schaller connection to the conversation.

As my responsibilities soon outpaced my knowledge, I began to immerse myself not just in the works of Lyle Schaller, but in what I consider to be his most important gift to all church leaders – the importance of asking questions.

As Schaller interacted with church leaders, he sifted through their stories by asking, “What have you learned that I need to know?” He says that’s a much better question than, “What do you think we should do?”

– Warren Bird – Wisdom from Lyle Schaller

That quote above, for me, sums up the ongoing contribution that Lyle Schaller has made to my personal growth and development as a church leader.

Or, he stated it,

The moral is that you can learn more by listening than by talking, more by asking questions than offering answers.

The organization I work for, Auxano, has been heavily influenced by Lyle Schaller. Our Founder, Will Mancini, calls Schaller “the prototype for Auxano’s Navigators (consultants).”

In a small way to honor Lyle Schaller for the contributions he has made to the life and legacy of the American Church, many of our team will be writing, Tweeting, and posting to Facebook and Instagram today.

We’re using #LyleLearnings to connect the thoughts of not only our team but many others. If you haven’t already, do a quick search of that hashtag – #LyleLearnings – and you will become the next in a long line of eager learners impacted by Lyle E. Schaller.

I close with a Scripture that came to mind as soon as I learned of Schaller’s death:

And what you have heard from me in the presence of many witnesses, commit to faithful men who will be able to teach others also.

– 2 Timothy 2:2

2Tim22

That’s four generations of learning – from Paul to Timothy to faithful men to others.

That was Lyle Schaller.

May his firm but graceful way of asking questions continue to be passed on for generations to come.

 

LyleSchaller

Lyle Schaller 1923-2015

Reading the Year Out

Leaders are readers.

Today and tomorrow’s posts are an annual tradition at 27gen – all about reading and my favorite books of the year. Here are a few links to previous year’s posts – click and follow the link for a few thoughts on the importance of reading – and how to read!

Reading 101

Getting the Most Out of Reading

Put Down the Duckie

Read to Lead

When You Find a Leader, You Find a Reader

Thomas Edison on Reading

Reading Requires Deliberate Practice

I Read to Cheat Old Age – What About You?

I’ve been a reader of books since, well, before I can remember. My father was an avid reader, and he passed that passion along to me at an early age. Even though he worked 6 days a week, 12 hours a day, he often spent several hours reading at night. He and my mother insisted we go to the library in the next town and check out books – every two weeks. I would get the maximum number of books, take them home, and read them – usually in the first day or two. Then it would be an impatient wait till the next library trip.

Reading is a passion I treasure, and one that I am thankful to my dad for.

I enjoy books as a multisensory experience – you not only read the words on a page, you feel the binding and turn the pages, hear the crackle of a very old book being opened for the first time in a long time, and then there’s that “book” smell – a combination of age, dust, maybe a little dampness – but all telling you an adventure is waiting.

For books connected with my role as Vision Room Curator, I use the margins to have a conversation with the author – writing comments, questions, and references to other books. I also use Post-It notes to mark certain sections. Marking in books was definitely a “no-no” in school, but I have found the practice to be a great help to me in experiencing the book.

Although I’m an early adopter in almost everything else, it’s just that “experience” that has kept me from moving into the eBook world all the way. I’ve been dabbling in eBooks for several years, moving ahead with a Kindle, and I’m glad I did. Having a library at my disposal in one volume has been very rewarding – but I will always be a “book” guy at heart.

So in wrapping up 2014 and looking forward to 2015, you’ll find me with a Kindle in my backpack – and several volumes of traditional books as well!

Next: my favorite books of 2014.

Remembering Truett Cathy

iceberg1

The iceberg represents your leadership. The 10% above the water is your skill. The 90% below the water is your character.

 

It’s what’s below the surface that sinks the ship.

Weak character will eventually destroy your ability to lead.

 

It’s what’s below the surface that supports the tip of the iceberg.

Strong character will hold you up long enough to use your skills.

 

Truett Cathy knew the difference, and he chose wisely.

We should ask ourselves what’s important and what’s not important. When you live by your character, people respect that.

TruettCathy

photo courtesy of Chick-fil-A

In memory of Truett Cathy

1921-2014

 

 

 

This is One Secret that is Not Meant to be Kept

Ken Blanchard and Mark Miller’s 10th Anniversary edition of The Secret is definitely not meant to be kept to yourself!

An updated version of their classic business fable, The Secret captivates the reader through an intriguing narrative centered around a simple but profound secret: “great leaders serve.”

Some of my earliest professional training during graduate school was based on the writings of Ken Blanchard, and his works continue to both line my shelf and inform my leadership activities.

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In much the same way, for the past few years Mark Miller’s writings have been an influential factor in my ongoing leadership development.

With The Secret, the authors have once again crafted a learning device that is not only a pleasure to read but filled with practical helps applicable from the volunteer team leader to the C-suite. In addition to these helps, the self-assessment included at the end of the book is a quick, useful tool to use at both the beginning and end of any mentoring or leadership development program.

The “secret” to The Secret is a simple acronym that successful leaders follow:

See the Future

Engage and Develop Others

Reinvent Continuously

Value Results and Relationships

Embody the Values

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Your continual journey as a developing leader developing others will benefit greatly from practicing the “secrets” from The Secret.

 

Ready or Not, the Class of 2018 is Here!

It’s August, and most kids are back in school.

At our house, our youngest (of four) is a senior at Johnson and Wales University, where he will finish classwork a semester early. When he graduates next spring, it will be the culmination of a lot of years of school – our oldest started kindergarten in 1986. With four kids, born four years apart, that’s 29 straight years of some form of education: elementary, middle, and high school; undergraduate and graduate school.

Wow – have things changed a lot in those 29 years!

Which brings me to one of my favorite days – and topics – of the year: the release of Beloit College’s Mindset List for this year’s incoming college freshman class, the graduating class of 2018.

courtesy of warningsignshirts.com

courtesy of warningsignshirts.com

Each August since 1998, Beloit College has released the Beloit College Mindset List, providing a look at the cultural touchstones that shape the lives of students entering college this fall. The creation of Beloit’s former Public Affairs Director Ron Nief and Keefer Professor of the Humanities Tom McBride, it was originally created as a reminder to faculty to be aware of dated references, and quickly became a catalog of the rapidly changing worldview of each new generation.

Mindset List websites at Beloit College, themindsetlist.com, and their Facebook page receive more than a million hits annually.

Leaders – of all ages – need to understand what has shaped the lives of today’s entering college freshman class, those 18 year olds who:

arrive on campuses in the coming weeks, coming with a view of the world quite distinct from their mentors.  Most born in 1996, they have always had The Daily Show to set them straight, always been able to secure immediate approval and endorsement for their ideas through “likes” on their Facebook pages, and have rarely heard the term “bi-partisan agreement.

Please read the whole list here, but these are my Top Ten:

  1. During their initial weeks of kindergarten, they were upset by endlessly repeated images of planes blasting into the World Trade Center.
  2. Since they binge-watch their favorite TV shows, they might like to binge-watch the video portions of their courses too.
  3. “Press pound” on the phone is now translated as “hit hashtag.”
  4. Celebrity “selfies” are far cooler than autographs.
  5. FOX News and MSNBC have always been duking it out for the hearts and minds of American viewers.
  6. There has always been “TV” designed to be watched exclusively on the web.
  7. While the number of Americans living with HIV has always been going up, American deaths from AIDS have always been going down.
  8. Two-term presidents are routine, but none of them ever won in a landslide.
  9. “Good feedback” means getting 30 likes on your last Facebook post in a single afternoon.
  10. Since Toys R Us created a toy registry for kids, visits to Santa are just a formality.

Behind the light humor of the Mindset List there are always some serious issues about the future of the class and their role in the future of the nation,” notes the List’s editors Ron Nief and Tom McBride. “The digital technology that affords them privacy from their parents robs them of their privacy amid the “big data” of the NSA and Google. How will the absence of instant online approval impact their performance in the classroom and work-place?

If you’re more visually-minded, here is a brief interview with the authors.

Enjoy!

 

Execution: Turning Strategy into Performance

You want your organization to be the best it can be at what is does – to be a winner.

How do you make that happen month after month, year after year? A brilliant strategy or a killer brand isn’t enough.

You need to be able to articulate your strategy in simple terms and then consistently put it into action.

Without execution, the breakthrough thinking breaks down, learning adds no value, people don’t meet their goals, and the revolution stops dead in its tracks. What you get is change for the worse, because failure drains the energy from your organization.

 – Larry Bossidy

3 Keys to Execution

Execution is a discipline, and integral to strategy – People think of execution as the tactical side of an organization. That’s the first big mistake. Tactics are central to execution, but execution is not tactics. Execution is fundamental to strategy and has to shape it.

Execution is the major job of the organization leader – An organization can execute only if the leader’s heart and soul are immersed in the organization. Execution requires a comprehensive understanding of the organization, its people, and its environment.

Execution must be a core element of an organization’s culture – Execution doesn’t work unless people are schooled in it and practice it constantly. It doesn’t work if only a few people in the system practice it. The discipline of execution has to be part of an organization’s culture, driving the behavior of all leaders at all levels.

Leadership without the discipline of execution is incomplete and ineffective.

Without the ability to execute, all other attributes of leadership become hollow.

Adapted from Execution: The Discipline of Getting Things Done, by Larry Bossidy and Ram Charan