12 Days of Christmas Guest Experiences

For all the Connection Pastors, Guest Services Directors, Guest Services team members, and everyone in your church who want to provide a WOW! Guest Experience…

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On the first day of Christmas Guest Experiences…

>> 1 Word that Says it All

On the second day of Christmas Guest Experiences…

>> 2 Feet that Matter in Guest Experiences

On the third day of Christmas Guest Experiences…

>> 3 Actions to Build a Guest Experience Organization with Clarity of Purpose

On the fourth day of Christmas Guest Experiences…

>> 4 Guest Experience Core Competencies

On the fifth day of Christmas Guest Experiences…

>> 5 Expectations of Disney Service

On the sixth day of Christmas Guest Experiences…

>> 6 Disciplines of Guest Experiences

On the seventh day of Christmas Guest Experiences…

>> 7 Guidelines for Guest Services from Disney

On the eighth day of Christmas Guest Experiences…

>> 8 Ways for the Introvert to Serve on a Guest Team

On the ninth day of Christmas Guest Experiences…

>> 9 Principles of Innovative Guest Experiences

On the tenth day of Christmas Guest Experiences…

>> 10 Commandments for Guest Services from Mickey Mouse

On the eleventh day of Christmas Guest Experiences…

>> 11 Reasons to Smile

On the twelfth day of Christmas Guest Experiences…

>> 12 Principles of Guest Experience Leadership

Tonight, Christmas Eve services are a tradition for many churches. Other churches had special worship services or musical events over the past week.

One of the common threads among all of the events is that churches had the opportunity to welcome Guests, regular attenders, members, and family and friends of all these categories.

Your actions and words have a chance to lower defenses to the Gospel, remove barriers to relationships, and establish an expectation that God is with us…

…make them count!

 

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12 Principles of Guest Experience Leadership

In a little over two weeks it will be Christmas Eve. Many churches will hold special services, or will be adding to their regular worship on the Sunday before. Often, these services are among the top 3 largest services in the church year – with many new faces of family and friends in the audience.

What have you done to get ready for them?

With a wink and a nod to the holiday classic, here are the 12 Days of Christmas Guest Experiences for your church. Enjoy, yes, but even more importantly – learn. 

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On the twelfth day of Christmas Guest Experiences, your Guest Experience peers give to you:

12 Principles of Guest Experience Leadership

  1. Provide the quality and value that Guests expect
  2. Focus strategy on the key drivers of Guest satisfaction
  3. Provide the setting that Guests expect
  4. Define and sustain a total Guest culture
  5. Discover and retain people who love to serve
  6. Train your teams, and train them some more
  7. Recognize, motivate, and empower your teams
  8. Glue the Guest experience together with information
  9. Deliver seamless Guest experiences
  10. Pursue perfection relentlessly
  11. Don’t fail the Guest twice
  12. Lead your teams to excel

Organizations that deliver exceptional Guest Experiences understand the fundamental concept that everything the organization does should focus on the Guest. These organizations lead from the outside in by starting with the Guests.

These organizations study their Guests endlessly; they know what they want, need, value, expect, and actually do. Having understood their Guests, these organizations can focus everyone on how to do a better job of exceeding Guest expectations.

inspired by and adapted from Managing Quality Service in Hospitality

Managing Quality Service in Hospitality