12 Days of Christmas Guest Experiences

For all the Connection Pastors, Guest Services Directors, Guest Services team members, and everyone in your church who want to provide a WOW! Guest Experience…

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On the first day of Christmas Guest Experiences…

>> 1 Word that Says it All

On the second day of Christmas Guest Experiences…

>> 2 Feet that Matter in Guest Experiences

On the third day of Christmas Guest Experiences…

>> 3 Actions to Build a Guest Experience Organization with Clarity of Purpose

On the fourth day of Christmas Guest Experiences…

>> 4 Guest Experience Core Competencies

On the fifth day of Christmas Guest Experiences…

>> 5 Expectations of Disney Service

On the sixth day of Christmas Guest Experiences…

>> 6 Disciplines of Guest Experiences

On the seventh day of Christmas Guest Experiences…

>> 7 Guidelines for Guest Services from Disney

On the eighth day of Christmas Guest Experiences…

>> 8 Ways for the Introvert to Serve on a Guest Team

On the ninth day of Christmas Guest Experiences…

>> 9 Principles of Innovative Guest Experiences

On the tenth day of Christmas Guest Experiences…

>> 10 Commandments for Guest Services from Mickey Mouse

On the eleventh day of Christmas Guest Experiences…

>> 11 Reasons to Smile

On the twelfth day of Christmas Guest Experiences…

>> 12 Principles of Guest Experience Leadership

Tonight, Christmas Eve services are a tradition for many churches. Other churches had special worship services or musical events over the past week.

One of the common threads among all of the events is that churches had the opportunity to welcome Guests, regular attenders, members, and family and friends of all these categories.

Your actions and words have a chance to lower defenses to the Gospel, remove barriers to relationships, and establish an expectation that God is with us…

…make them count!

 

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8 Ways for the Introvert to Serve on Your Guest Services Team

Bob

and I’m an introvert.

Hello, Bob!

The introduction and response above would be my way of introducing myself at an IA Meeting – Introverts Anonymous

  • Susan Cain’s Quiet is one of my favorite books…
  • I’ve been told to come out of my shell so much I look like a turtle…
  • Speaking in front of 500 people is less stressful than mingling with them afterwards…

I could go on, but I think you get the picture.

My passion for Guest Experiences may seem strange to those who think all Guest Services teams must be filled with outgoing people-persons. There is certainly a need for many of those types of people, especially in the more visible, front-line positions.

 And yet…

Not everyone must be a “people magnet” to serve your Guests. Many folks in our church have a passion to connect people to God and to one another, but they aren’t wired to greet Guests. Find a way to include them, for they, too, are invaluable to the success of a Guest Services ministry.Mark Waltz

Mark Waltz, Pastor of Connections and a Campus Pastor at Granger Community Church, wrote the book on Guest Services – literally. Actually, he wrote 3 of them, and this “hat trick” of Guest Services books ought to be the first 3 books you buy when building your Guest Services Resource Library. They are: First Impressions, Lasting Impressions, and How to WOW Your Church Guests. Put them on the top of your Christmas list now!

In First Impressions, Waltz lists 8 ways that less gregarious members of your church can connect people to others and God through your Guest Services teams.

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On the eighth day of Christmas Guest Experiences, your Guest Experience peers give to you:

8 Ways for the Introvert to Serve on a Guest Services Team

  1. Mail reminder postcards to team members
  2. Purchase or prepare food for serving teams
  3. Prepare programs for the weekend
  4. Set out parking lot cones and signs
  5. Pray for the weekend teams and Guests
  6. Update team rosters and profiles
  7. Coordinate systems that ensure all ministry information is gathered for the Guest Services center
  8. Stock the Guest Services center with information and registration jackets

 How will you involve the quieter members of your Guest Services Teams?

inspired by and adapted from First Impressions by Mark Waltz

First Impressions