Tag Archives: HD Adams

The Enduring Legacy of Doc Adams

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An annual post on the occasion of my father’s birthday. Though he as been gone since 2012, his influence continues to shape me. Part of that influence is reading; learn more here.

“I never made much money, but I made a lot of friends, and that’s what’s important.” 

H.D. “Doc” Adams

These words, spoken by Doc Adams and remembered at his celebration service, capture the essence of a man who understood something profound about legacy: the difference between leaving something to people and leaving something in people.

In March 2012, when over 750 guests came to pay their respects to Doc Adams, they weren’t mourning a loss – they were celebrating a living testament to transformational impact. From four-year-olds to ninety-four-year-olds, multiple generations gathered not because of what HD Adams had accumulated, but because of what he had given away.

The Dum Dum Philosophy: Simple Acts, Profound Results

HD Adams ran a gas station, but his true business was in the currency of kindness. For decades, every child who walked through his doors received a Dum Dum sucker – a gesture that cost pennies but created memories lasting decades. This wasn’t marketing strategy; it was life philosophy embodied: “Serve people with a smile, and then give them a little extra.” This came natural to him, but I later discovered he had a little “boost” in this area as well!

The genius lay not in the candy’s simplicity, but in its sustainability. Unlike grand gestures that burn bright and fade, these moments of generosity created what modern psychology calls “orbital influence” – a gravitational pull of goodness that shaped everyone who encountered it. Children didn’t just remember the treat; they remembered feeling seen, valued, and surprised by unexpected kindness from someone who owed them nothing.

This influence extended far beyond the gas station. Doc Adams understood intuitively what research now confirms: meaningful change happens through consistent, authentic interactions, not dramatic moments. Each sucker was a small investment in human connection that paid dividends across generations.

Beyond Material Wealth: The Architecture of True Legacy

When Doc joked about “spending my inheritance” during rare personal purchases, he revealed sophisticated understanding that many wealthy individuals never achieve. He grasped the fundamental distinction between inheritance and legacy – between transactional gifts and transformational impact.

Inheritance is temporary – money, property, possessions that can be divided, spent, or lost. Legacy is permanent – values, character, and wisdom that become part of who people are, impossible to steal and difficult to squander. Doc chose transformation over transaction, understanding his life’s impact would be measured in relationship depth, not dollar amounts.

This choice required courage. In a culture obsessed with accumulation, he demonstrated that true wealth lies in what you distribute, not what you gather.

The Gravitational Pull of Authentic Character

Doc Adams possessed “wisdom intelligence” – the ability to synthesize life experience into actionable insights benefiting others. His gravitational pull wasn’t based on position, power, or wealth, but on authentic care and consistent character.

Like planets in stable orbit, people were drawn to him because he provided reliable warmth and light. His gas station became more than business – it became a community gathering point where people felt safe, valued, and genuinely cared for. This is orbital influence: creating environments where others thrive simply by being in your presence.

The most powerful leaders throughout history understand this principle. They recognize influence isn’t about controlling others’ paths, but providing steady, reliable force that allows others to find their best trajectory. Doc mastered this without leadership books or seminars. He simply understood that people need to feel seen, valued, and encouraged.

Knowledge Transfer Through Living Example

Doc Adams didn’t leave written wisdom or recorded speeches. His knowledge transfer strategy was more powerful: he lived his values so consistently they became embedded in his community’s DNA. When I distributed Dum Dum suckers at my dad’s funeral, I wasn’t just honoring memory – I was perpetuating proven values across decades.

The most effective legacy builders understand that knowledge transfer isn’t about documentation; it’s about demonstration. Doc Adams taught through actions that:

  • Success is measured by relationships, not revenue
  • Small gestures have outsized impact
  • Consistency matters more than intensity
  • Everyone deserves dignity and care
  • Generosity multiplies when freely given

These lessons weren’t taught in a classroom but transmitted through hundreds of daily interactions, each reinforcing that people matter more than profit.

The Compound Effect in Action

The true measure of Doc’s legacy became visible at his celebration service. Our friends and family didn’t gather to honor someone’s bank account – they celebrated a life that touched theirs. Children who had grown into parents brought their own families to pay respects to someone who had shown them kindness decades earlier.

Each sucker given away was an investment paying dividends across generations. Children who felt valued grew up understanding how adults should treat young people. They became parents passing on that same generosity and kindness. The ripple effects of his simple care continue spreading through families and communities, creating positive change that compounds over time.

Lessons for Modern Legacy Builders

HD Adams’ life offers profound guidance for today’s professionals:

  • Start small, stay consistent. You don’t need grand gestures for lasting impact. The power was in consistency, not cost.
  • Prioritize relationships over transactions. Every interaction is an opportunity to deposit value in someone’s life.
  • Choose transformation over transaction. What you leave in people lasts longer than what you leave to them.
  • Understand your influence. Your actions and character create a field that affects everyone around you.
  • Make giving your model. The more you give away, the richer you become in what truly matters: human connection and community impact.

The Living Legacy

Today, over 13 years after his death, Doc Adams’ legacy continues compounding. His children, grandchildren, and great grandchildren carry forward his values, spreading the same generosity that characterized his life. Children who received those suckers are now adults who remember not just candy, but the lesson it represented: everyone deserves unexpected kindness.

This is the true measure of a life well-lived – not assets accumulated, but lives transformed. Doc understood that we make a living by what we get, but we make a life by what we give. His legacy reminds us that the most powerful currency isn’t money, but the consistent choice to make others feel valued and loved.

In our digitally connected world, Doc Adams’ legacy stands as testament to the enduring power of face-to-face kindness, consistent character, and the simple truth that small acts of love, multiplied over time, can change the world – one Dum Dum sucker at a time.

The Pages That Shaped Us: A National Book Lover’s Day Celebration

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August 9th holds two profound meanings for me: it’s my father’s birthday, and it’s National Book Lover’s Day. The connection between these dates tells a story about legacy, love, and the transformative power of the written word. Each year as this day approaches I reflect on the power of reading and how my father instilled it in me.

When Words Become Memory

The last time I saw my father truly himself was during Christmas 2011. By then, several strokes had stolen his ability to read – the very thing that had defined so much of who he was. But as I wandered through our family home that quiet holiday evening, his books still lined every shelf, silent witnesses to decades of curiosity and growth.

I pulled volume after volume from their resting places, each one triggering a cascade of memories. Here was the history book that sparked our dinner conversation about World War II. There, the biography that led to his stories about perseverance. Opening each cover was like stepping into a time machine, hearing his voice again through the pages he had loved.

Two months later, on February 25, 2012, the legacy of those books became his lasting gift to me.

The Making of a Reader

My father embodied what author Jessica Hooten Wilson beautifully captures in her observation: “The manual labor of the past that allowed a human being to work in an embodied way, and to contemplate in heart and mind while working with one’s hands, encouraged the desire for reading after the physical exertions were completed.”

After twelve-hour days at his gas station, six days a week, my dad would settle into his chair with a book. Not occasionally – almost every single night. He understood something profound: that reading wasn’t just entertainment, it was essential nourishment for the soul.

This passion became the cornerstone of our family culture. As young children, every two weeks my mother would drive my brother and me to the library in the next town over. We’d return with armloads of books – I’d devour mine within days, then spend the remaining time impatiently waiting for our next literary pilgrimage.

That rhythm became my heartbeat. Elementary school, high school, college, graduate studies, decades into my professional life, and now accelerated in retirement – the weekly library visit remains sacred. Three or four books returned, three or four new adventures collected.

The Art of Deep Reading

National Book Lover’s Day isn’t just about celebrating our love of books – it’s about honoring the profound ways reading shapes us. I’ve discovered that the deepest rewards come not from reading widely, but from reading deeply.

Following Mortimer Adler’s wisdom in How to Read a Book, I practice what he calls synoptical reading – diving deep into subjects by consuming multiple perspectives on the same topic. It’s like being a detective, gathering clues from various sources to solve the mystery of understanding.

For over three decades, I’ve been conducting a synoptical investigation into Walt Disney and his revolutionary approach to creating experiences. My Disney library has grown to over 500 books, spanning from 1939 to last week’s latest releases. These aren’t just books about cartoons and theme parks – they’re masterclasses in vision, leadership, innovation, and human connection.

But Disney isn’t my only reading obsession. I maintain several “reading threads” – ongoing explorations of topics that fascinate me. Current deep dives include:

  • Charting the evolution of hospitality in American culture
  • What it means to be a “modern elder” in today’s world
  • Biblical leadership principles of “shepherding” for contemporary challenges
  • Discovering the “revolutionary” importance of Charlotte and Mecklenburg County in the 1770s

Synoptical reading often plays an important role in the Wednesday Weekly Reader, so I’m devoting an article next week – stay tuned!

Reading as Revolutionary Act

In our age of infinite scrolling and bite-sized content, choosing to read a book is almost rebellious. It’s a declaration that depth matters more than speed, that contemplation trumps consumption.

Prior to retirement, most evenings I would continue my father’s tradition – settling in with a book after the day’s work is done. As I continue to adjust to my new lifestyle, one thing is a constant – reading has expanded! I may be researching topics like those above, or working on my other major website projects – concepts of First Place Hospitality and the Modern Elder. Other times, it’s pure pleasure reading, the kind that makes you forget time.

Thomas Edison understood this hunger for knowledge and put it this way: “I didn’t read a few books, I read the library.” That’s the spirit we need to recapture – not just reading for information, but reading for transformation.

Your Book Lover’s Day Invitation

This August 9th, how will you honor the books that have shaped you? Here are some meaningful ways to celebrate:

Create New Traditions:

  • Start a synoptical reading project on a topic that fascinates you
  • Host a book swap with friends who share your interests
  • Write letters to authors whose work has impacted you
  • Create a reading nook that invites daily literary escapes

Share the Love:

  • Gift a meaningful book to someone who needs its message
  • Volunteer with literacy programs in your community
  • Share your favorite quotes using #NationalBookLoversDay
  • Mentor someone just beginning their reading journey

Go Deeper:

  • Revisit a childhood favorite with adult eyes
  • Finally tackle that classic you’ve been avoiding
  • Join or start a book club focused on challenging reads
  • Practice the four levels of reading Adler describes

The Legacy Lives On

Every August 9th, I’m reminded that the greatest gift my father gave me wasn’t his collection of books – it was his modeling of what it means to be a lifelong learner. He showed me that reading isn’t just about acquiring knowledge; it’s about remaining curious, staying humble, and never stopping our growth.

In a world that often feels chaotic and overwhelming, books offer something irreplaceable: the opportunity to slow down, think deeply, and connect with the vast tapestry of human experience. They remind us that we’re part of something larger than ourselves, contributors to an ongoing conversation that spans generations.

So today, pick up a book. Not just any book, but one that challenges you, changes you, or simply brings you joy. Turn the page with intention, knowing that somewhere, a future reader will be grateful for the path you’re helping to preserve.

After all, we’re not just book lovers – we’re the keepers of humanity’s greatest conversation.

What book will you turn to today? What conversation will you join? The pages are waiting.

Part of a regular series on 27gen, entitled Wednesday Weekly Reader.

During my elementary school years one of the things I looked forward to the most was the delivery of “My Weekly Reader,” a weekly educational magazine designed for children and containing news-based current events.

It became a regular part of my love for reading, and helped develop my curiosity about the world around us.

Turn the Page: Exploring National Book Lover’s Day

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August 9 is birthdate of my father, H.D. “Doc” Adams, who was born in 1927.

It’s also Book Lover’s Day.

Those two seemingly incongruent circumstances actually have a powerful connection for me.

After suffering a major stroke on February 10, 2012, my father passed away on February 25. By the time I was able to get back to Tennessee to see him, he had lost motor functions and speech capacity. Over the few days I was there, the slow but steady decline continued.

I had last seen him during the previous Christmas holidays. While there, I spent some time alone at home with him. After suffering a series of strokes over the past several years, he could no longer read – but the legacy of his reading lined the bookshelves all over my boyhood home. In the quiet hours when everyone was asleep, I scanned the shelves and remembered hearing him talk about this book or that one. I pulled a few off the shelf, and opening them, was instantly transported back in time to a conversation about the subject, or to memories of the event itself.

I’ve been a reader of books since, well, before I can remember. My father was an avid reader, and he passed that passion along to me at an early age. Even though he worked 6 days a week, 12 hours a day as a gas station owner, he often spent several hours reading each night. A recent revelation from a book brought his actions sharply into focus:

The manual labor of the past that allowed a human being to work in an embodied way, and to contemplate in heart and mind while working with one’s hands, encouraged the desire for reading after the physical exertions were completed. One can imagine why a farmer might kick off his boots after a day of sweat and dirt to read a good book.

Reading for the Love of God, Jessica Hooten Wilson

That was my father.

He insisted my mother take my brother and me to the library in the next town and check out books – every two weeks. I would get the maximum number of books, take them home, and read them – usually in the first day or two. Then it would be an impatient wait till the next library trip.

Reading is a passion I treasure, and one that I am thankful my father instilled in me.

The library habit of my boyhood stuck with me through elementary, junior, and high school; it remained in college and graduate school and post-graduate specialized studies. Each of my vocational roles since school “ended” have included reading as a part of what I brought to the task. It continues to this day, with a weekly visit to my local library to drop off books read and pick up books on hold – usually three or four in each category.

Every year on August 9, bibliophiles around the world unite in celebration of National Book Lover’s Day. This special occasion honors the profound impact that books have on our lives, cultivating imagination, expanding knowledge, and fostering personal growth. As we mark this day, it’s an opportune moment to reflect on the enduring value of reading and explore ways to enrich our literary experiences.

Book Lover’s Day is a great day to celebrate. Just grab an interesting book, find a quiet, cozy place, and crack open the cover. Celebrating Book Lover’s Day in August is pleasurable on the deck, under a shady tree, poolside, or in a cozy hammock. If you fall asleep while reading, that’s okay. It’s all part of the relaxing benefits of being a book lover.

The “WHY” I read so much is covered above. Here’s a clue of the “HOW” and “WHAT” of my reading, and why Book Lover’s Day is important:

I love (and practice) the 4 different levels of reading as espoused by Mortimer Adler in his great book, How to Read a Book, but I really like to latch onto a topic and practice synoptical reading. Also known as comparative reading, it is where many books are read, and placed in relation to one another and to a subject about which they all revolve.

For decades, an ongoing topic of synoptical reading has been about Walt Disney and the “kingdom” he founded. My current Disney library is over 500 books, dating from 1939 to current releases – and I’m still actively researching the subject, and discovering new authors and books regularly. Here’s a few of my latest or soon to be acquired Disney books:

In addition to the pure enjoyment of reading on the subject, these books provide a constant reference for illustrations when I’m writing about hospitality, planning, vision, and other topics that Walt Disney lived out – and to some extent – the Disney organization still practices.

In addition to Disney synoptical reading, I’ve always got small threads of other, diverse, synoptical reading going on, often spurred by long-running interests and subsequent book searches.

Here are a few recent ones:

I am very fortunate in that reading is a part of my work role. As Digital Engagement Leader for Auxano, there’s current reading for our monthly themes and daily social media posts (X, Instagram, LinkedIn, and Facebook), other internal Auxano writing projects, research for Navigators, and believe it or not, reading just for the pleasure of reading – a nightly occurrence.

In addition to the above images, here’s a few topics I’ve been reading in the past few months:

  • Ongoing research into the concepts of hospitality in the home (what I’ve termed,”First Place Hospitality”)
  • Tracking the development of hospitality in the U.S. – especially in the food services area
  • Exploring the journey of becoming a “modern elder”
  • Shepherd leadership (biblical concepts relevant for the 21st century)
  • Leadership lessons from the book of Nehemiah

Of course, there’s always some new Disney history coming off the presses that I include in the mix!

So, on Book Lover’s Day, and in memory of my father, I’m trying to emulate Thomas Edison, who believed that voracious reading was the key to self-improvement. He read books on a remarkable range of subjects to address his endless queries.

As Edison noted, “I didn’t read a few books, I read the library.”

How are you celebrating Book Lover’s Day?

On August 9, take time to honor your love of books in meaningful ways. Gift a book to a friend, donate to literacy programs, or simply indulge in an afternoon of uninterrupted reading. Share your favorite quotes or book recommendations on social media using #NationalBookLoversDay to inspire others.

Consider revisiting a beloved childhood story or finally tackling that classic you’ve always meant to read. Organize a book swap with friends or host a literary-themed gathering. Whatever form your celebration takes, use this day as a reminder of the transformative power of books and the joy they bring to our lives.

As we commemorate National Book Lover’s Day, let’s reaffirm our commitment to the written word. In a world of constant digital stimulation, books offer a unique form of engagement – one that nourishes our minds, touches our hearts, and expands our understanding of ourselves and the world around us. So pick up a book, turn the page, and embark on your next literary adventure. After all, every day is an opportunity to celebrate the enduring magic of reading.

If you want to know more about my dad, here is the eulogy I gave at his funeral. After the funeral, while my sons and I were moving some things around his gas station, I discovered one reason I am so passionate about guest experiences. And read this post to find out why readers are leaders.

Remembering My Father, Celebrating Book Lover’s Day

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August 9 is birthdate of my father, H.D. “Doc” Adams, who was born in 1927.

It’s also Book Lover’s Day.

Those two seemingly incongruent circumstances actually have a powerful connection for me.

After suffering a major stroke on February 10, 2012, my father passed away on February 25. By the time I was able to get back to Tennessee to see him, he had lost motor functions and speech capacity. Over the few days I was there, the slow but steady decline continued.

I had last seen him during the previous Christmas holidays. While there, I spent some time alone at home with him. After suffering a series of strokes over the past several years, he could no longer read – but the legacy of his reading lined the bookshelves all over my boyhood home. In the quiet hours when everyone was asleep, I scanned the shelves and remembered hearing him talk about this book or that one. I pulled a few off the shelf, and opening them, was instantly transported back in time to a conversation about the subject, or to memories of the event itself.

I’ve been a reader of books since, well, before I can remember. My father was an avid reader, and he passed that passion along to me at an early age. Even though he worked 6 days a week, 12 hours a day as a gas station owner, he often spent several hours reading each night. A recent revelation from a book brought his actions sharply into focus:

The manual labor of the past that allowed a human being to work in an embodied way, and to contemplate in heart and mind while working with one’s hands, encouraged the desire for reading after the physical exertions were completed. One can imagine why a farmer might kick off his boots after a day of sweat and dirt to read a good book.

Reading for the Love of God, Jessica Hooten Wilson

That was my father.

He insisted my mother take my brother and me to the library in the next town and check out books – every two weeks. I would get the maximum number of books, take them home, and read them – usually in the first day or two. Then it would be an impatient wait till the next library trip.

Reading is a passion I treasure, and one that I am thankful my father instilled in me.

The library habit of my boyhood stuck with me through elementary, junior, and high school; it remained in college and graduate school and post-graduate specialized studies. Each of my vocational roles since school “ended” have included reading as a part of what I brought to the task. It continues to this day, with a weekly visit to my local library to drop off books read and pick up books on hold – usually three or four in each category.

Wednesday August 9 is Book Lover’s Day – not an official holiday but one I eagerly celebrate. Book reading is a great hobby. It’s an important one, too. Employers look for it on resumes. Reading is educational, informative, and relaxing. It makes us both smarter and happier people.

Book Lover’s Day is a great day to celebrate. Just grab an interesting book, find a quiet, cozy place, and crack open the cover. Celebrating Book Lover’s Day in August is pleasurable on the deck, under a shady tree, poolside, or in a cozy hammock. If you fall asleep while reading, that’s okay. It’s all part of the relaxing benefits of being a book lover.

I love (and practice) the 4 different levels of reading as espoused by Mortimer Adler in his great book, How to Read a Book, but I really like to latch onto a topic and practice synoptical reading. Also known as comparative reading, it is where many books are read, and placed in relation to one another and to a subject about which they all revolve.

For many years, an ongoing topic of synoptical reading has been about Walt Disney and the “kingdom” he founded. My current Disney library is over 450 books, dating from 1939 to current releases – and I’m still actively researching the subject, and discovering new authors and books regularly. Here’s a few of my latest acquisitions:

In addition to the pure enjoyment of reading on the subject, these books provide a constant reference for illustrations when I’m writing about hospitality, planning, vision, and other topics that Walt Disney lived out – and to some extent – the Disney organization still practices. With 2023 being the 100th anniversary of the founding of the company, there’s a lot to choose from!

In addition to Disney synoptical reading, I’ve always got small threads of other, diverse, synoptical reading going on, often spurred by long-running interests and subsequent book searches. Here’s a current one, entitled #BurgerQuest: a literary, culinary, and arbitrary journey in pursuit of America’s iconic delight. True to my nature, over the years I’ve built up a research library on the burger; here’s just a sampling of the texts dealing with the history of the hamburger:

As I continue to develop #BurgerQuest, I will be diving into the history of the restaurants who have brought the burger from the lunch wagons of the 1890s to today’s wide range of options.

One of the greatest contributors to my synoptical reading was an Auxano project, 8+ years in the running, that ended in 2021. It involved researching 574 books to produce 227 issues of a book excerpt project. For those of you who are curious, that’s a book stack over five stories high. You can read about it here.

Even with that big change in my reading habit, there’s always a book at hand!

There’s current reading for Auxano social media (Tweets, Instagram, LinkedIn, and Facebook posts), other internal Auxano writing projects, and believe it or not, reading just for the pleasure of reading – a nightly occurrence.

Currently a few topics I’ve read for pleasure in the past few months include: ongoing research into the concepts of hospitality in the home (what I’ve termed,”First Place Hospitality”); tracking the development of hospitality in the U.S;  exploring the idea of the “modern elder”; select works about small town America, both past and present; the friendship of Thomas Edison, Henry Ford, and  Harvey Firestone and their contribution to America’s development in the early 20th century; and shepherd leadership (biblical concepts relevant for the 21st century).

Of course, there’s always some Disney history coming off the presses that I include in the mix!

So, on Book Lover’s Day, and in memory of my father, I’m trying to emulate Thomas Edison, who believed that voracious reading was the key to self-improvement. He read books on a remarkable range of subjects to address his endless queries.

As Edison noted, “I didn’t read a few books, I read the library.”

If you want to know more about my dad, here is the eulogy I gave at his funeral. After the funeral, while my sons and I were moving some things around his gas station, I discovered one reason I am so passionate about guest experiences. And read this post to find out why readers are leaders.

How are you celebrating Book Lover’s Day?

Part of a regular series on 27gen, entitled Wednesday Weekly Reader

During my elementary school years one of the things I looked forward to the most was the delivery of “My Weekly Reader,” a weekly educational magazine designed for children and containing news-based, current events.

It became a regular part of my love for reading, and helped develop my curiosity about the world around us.

Customer Service is Never Out of Date – or Out of Place

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Epiphany at the Gas Pump

Regular readers of this blog know of my borderline fanaticism in the area of Guest Services related to ChurchWorld. Some leaders cringe at those words, but the fact is people who come to church are consumers, and leaders in ChurchWorld can learn a lot from good customer service practices wherever they find them – even in a 1946 training manual for Gulf Dealers.

In a recent conversation with a friend, I was asked the question, “Where does your passion for Guest Experiences come from?”

The answer to that question became a little clearer in the last week.

My father.

My father passed away in 2012, and recent changes in my mother’s health required that she move out of the house in which she and my father had started their family in 1954. Over the last week, as my brother and I were going through the process of moving her from her home of 61 years, I took great delight in looking through some of the items my dad had saved and stored over his life. When I found this manual pictured below, I knew it would become a special part of my Guest Services resources.

After my father was discharged from the Army Air Corps following WWII, he worked at several jobs before he and his brotherGulf Service Plan 1 built a Gulf Service Station outside of Nashville TN. My father operated it for 44 years, closing it when he retired in 1993. Growing up in that gas station (literally – our house was about 100 feet away) I learned a lot about how to deal with people by watching my father interact with his “customers.” What I didn’t realize until recently was that his natural, easygoing style was augmented by customer service training materials supplied by the Gulf Oil Company.

It seems that good service is never out of date.

Notice the red dotted line around the vehicle – that’s the suggested travel path for the service man – or two – to take when a customer pulled up to the gas pumps to have gasoline put into his tank (I realize many readers have no clue nor experience of this, but it did happen!). Starting by engaging the driver, here are a few of the suggestions for engaging the customer:

  • Always be prompt – the service plan starts when you see a customer driving into your station. Whenever possible, be alert and at his side when his car stops, ready to greet him.
  • Greet the customer – your greeting is your first important step in showing courtesy to the customer, and it should be friendly, cheerful, and always in your own words.
  • Acknowledge the other customer – when a second car drives in, you should immediately recognize the other customer and saying you’ll be right with him. This kind of greeting pays off because you not only please the customer who is waiting but you also please the customer you are waiting on, who notices that you are courteous to others.
  • Improve the rear view – while you are at the rear of the vehicle putting gas in, wipe the rear window and tail lights. Should a light be out, call it to the attention to your customer at the proper time.
  • Look at those tires – while you are back there, take a look at both rear tires for cuts, blisters under inflation, etc. and make a mental note to tell your customer before he leaves your station.
  • Work to the front end – walk around the right side, cleaning the right windshield, checking the wiper blades, and inspecting the front tires.
  • Under the hood – check the oil and water levels; it’s your responsibility to protect your customer’s car. If any is needed, ask him if you may bring the levels up to the correct level.
  • Keep alert under the hood – while you have the hood open, keep alert for other service needs. Train yourself to quickly observe all needs, informing the customer as appropriate.
  • Collect for the sale – it is important to give the customer the right change, so count the change back into his hand. If he is using a credit card (yes, they had those in 1946!), learn to fill out the invoice quickly and accurately.
  • Courtesy is pleasant – before your customer leaves the station thank him and ask him to come in again. By this time you should have learned his name, so make it personal.
  • Help him safely on his way – if your station is on a busy street where it’s difficult to get into traffic, give your customer a hand. Guide him into the moving traffic safely. He may not expect this added courtesy, but he’ll be glad to get it and remember it. Every courteous act will be appreciated by your customers, and make them regular patrons of your station.

And a closing reminder:

With the Gulf Service Plan, every time you do some little service for the customer, it makes him realize that you know your business, and that you’re looking after his welfare. These services keep your customer coming back again and again. Good will – the tendency of the motorist to return to a place where he has been well-treated – is being created every time you give him not only what he wants, but what he needs. He remembers you are the man who looks after his best interests by taking good care of one of his most prized possessions – his car.

To all of us who live in 24/7, always-connected world, the actions above probably seem like a throwback or an anachronism of the good old days.

I happen to think they are a timeless reminder that service still matters – especially in ChurchWorld, where there is no “product” per se, but the outcome of the interactions with our Guests may be eternal.

Thanks Dad, for the lessons you taught me even when I didn’t realize it, and for the lessons you still teach me after you’re gone.

 

The Influence of a Father: Servanthood

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The true leader serves. Serves people. Serves their best interests, and in so doing will not always be popular, may not always impress. But because true leaders are motivated by loving concern rather than a desire for personal glory, they are willing to pay the price.

–  Eugene B. Habecker

 My father was born in 1927 into a rural family, the youngest of six children. It was the eve of the Great Depression, and he was helping out on the farm from an early age. As soon as he graduated from high school, he enlisted in the Army Air Corps. After his discharge, he came back to Tennessee and built a gas station, which he operated for 44 years. His life was that of hard work, long hours, and low pay.

When you think of servanthood, do you envision it as an activity performed by relatively low-skilled people at the bottom of the positional totem pole? If you do, you have a wrong impression.

Servanthood is not about position or skill – it’s about attitude.

What does it mean to embody the quality of servanthood? John Maxwell thinks a true servant leader:

  1. Puts others ahead of his own agenda
  2. Possesses the confidence to serve
  3. Initiates service to others
  4. Is not position-conscious
  5. Serves out of love

All week long I have been reflecting on the life of my father by looking at some of his character qualities including passion and integrity. This final post is a look at servanthood, and that quality, among all others, epitomized my father.

My father would not describe himself as a leader, but he was. He led quietly – to the high school boys who worked for him over the course of four decades, to the customers who came to him looking for more than just gasoline, to the church he loved and served all of his life. He was a servant leader.

Good leaders do good things. Their lives matter. Servant leaders do great things. They help others’ lives to matter by serving them. Servant leadership is great leadership.

If you want to lead on the highest level, be willing to serve on the lowest.

H. D. Adams

08/09/1927 – 02/25/2012

He made a living by what he got; he made a life by what he gave.

reflections following my father’s death two years ago, and revisited now as my mother begins a major transition in her lifestyle

The Influence of a Father: Integrity

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My father had his act together.

Over the last few decades, various surveys and case studies have consistently identified honesty or integrity as the most desired characteristic in leaders. It makes sense: if people are going to follow someone, they want assurance that their leader can be trusted. They want to know that he will keep promises and follow through with commitments.

As I continue to spend this week looking back at the life of my father in his various roles of father, businessman, church leader, friend, and community leader, I have been reminded time and again that his actions matched up with his words: if he said it, it was as good as done.

My father was a product of a time and place (the Depression in the South) in which honestly was a common trait. It had to be for people to get along and survive. But I think it went beyond that: he knew and practiced the combination of ethics, morality, and integrity.

  • Ethics refers to a standard of right and wrong
  • Morality is a lived standard of right and wrong
  • Integrity means to be sound, complete, and integrated

A person can have a high or low ethic; they can also be moral or immoral. Those are choices. But if you want to have integrity, you must choose your ethics and live to match them.

My father followed the high and holy ethics of the Scriptures. By living and working by those biblical standards, he made a commitment to a certain morality. His integrity demonstrated that his actions matched his words. There is no substitute for a man of consistent Christ-like character.

Integrity doesn’t demand perfection. Even the most ethical and moral committed person can blow it. Integrity doesn’t guarantee a perfect life, but it does require an integrated life. People with integrity have a moral center that integrates their behavior. When they violate that moral center, they recognize that violation as sin and treat it as an aberration. They confess it, make restitution, seek forgiveness, and reconfirm the standard.

Where do you find yourself on the integrity scale?

Integrity is something that is earned over time. It does not come automatically with the job or the title. It begins early in our lives and careers. People tend to assume initially that someone who has risen to a certain status in life, acquired degrees, or achieved significant goals is deserving of their confidence. But complete trust is granted (or not) only after people have had the chance to get to know more about the person. The integrity foundation is built brick by brick.

The integrity of leadership is what determines whether people will want to give a little more of their time, talent, energy, experience, intelligence, creativity, and support.

High integrity earns intense commitment from others. When people perceive their leaders to have high credibility, they are significantly more likely to:

  • Be proud to tell others they are part of the organization
  • Feel a strong sense of team spirit
  • See their own personal values as consistent with those of the organization
  • Feel attached and committed to the organization
  • Have a sense of ownership for the organization

Wouldn’t you like to be the leader of an organization like that?

Get your act together.

 

reflections following my father’s death two years ago this week, and revisited now as my mother begins a major transition in her lifestyle

The Influence of a Father: Passion

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My father never worked a day in his life.

Do not misunderstand me: my father was a hard worker. He was born on the eve of the Great Depression, the youngest of six children. He grew up on the grounds of the Hermitage, Andrew Jackson’s home, where his father was the stock keeper. He moved a couple of times before entering high school. Upon graduation, he entered the Army Air Corps and served until the fall of 1946. Upon returning home he worked in a factory for two years, when at age 22, he opened a Gulf Service Station with his brother. He continued to operate that gas station for the next 44 years, mostly by himself. The hours were long: 6 days a week, 12 hours a day.

He dealt with steaming hot cars in the summer, and worked through cold wet winters as well. His gas station opened up as a full-service station, and stayed that way for the entire 44 years. For those of you unfamiliar with the term, that means my father pumped the gas into the cars – and washed the windshields, and checked the oil in the engine, and sometimes checked the air in the tires. That’s for every car that pulled up to the gas pumps.

Looking back over my years at home, and in the years following my going off to college, starting a family, and all the way up until the close of the gas station upon his retirement in 1993, I realize now that my father never worked a day in his life.

No, he followed this advice: find something you like to do so much that you would gladly do it for nothing; then learn to do it so well that people are happy to pay you for it.

That’s what my father did: his passion for serving people by pumping their gas was his career.

Following your passion is the key to finding your potential. When a person doesn’t have passion, life can become pretty monotonous. Everything is a “have to” and nothing is a “want to.”

John Maxwell had this to say about passion:

Passion is an incredible asset for any person, but especially for leaders. It keeps us going when others quit. It becomes contagious and influences others to follow us. It pushes us through the toughest of times and gives us energy we did not know we possessed.

Passion fuels us in ways that the following assets can’t:

  • Talent…is never enough to enable us to reach our potential
  • Opportunity…will never get us to the top by itself
  • Knowledge…can be a great asset, but it won’t make us “all we can be”
  • A great team…can fall short

Passion is a real difference-maker.

For 44 years my father lived off of the energy that came from loving what he did and doing what he loved.

To most people, there is a big difference between work and play. Work is what they have to do to earn a living so that someday they can do what they want to do. Don’t live your life that way. Choose to do what you love and make the necessary adjustments to make it work in your life.

And you will never work another day in your life.

reflections following my father’s death, and revisited two years later as my mother begins a major transition in life

The Influence of a Father: Mentoring

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In the days following the death of my father and his memorial services, I have been thinking a great deal about his legacy and influence on my life: past, present, and future. 

I realized that his influence has impacted not only my life, but hundreds of others as well. In his honor, I will be posting thoughts this week about that influence, and how it challenges me. Along the way, there will be applications for ChurchWorld leaders as well.

Mentoring

As we move through this thing called “life,” don’t we all wish we had a guide, a coach, a model, an advisor?

We’re looking for a mentor.

My father would not have used that word, but he did better than that: he lived and practiced being a mentor for decades.

After he was discharged from the Army Air Corps in 1946, he returned home to Mt. Juliet, TN, and began working with his brother to build and open a Gulf Service Station. After several years of work, Adams Brothers Gulf opened in 1949. 

For the next 44 years, my dad – known as “Doc” to friends and family – operated the gas station as a full service station providing not only gasoline but also preventive maintenance and tire services. He operated the station 6 days a week, 12 hours a day – and he was the only full-time employee.

Doc’s secret? He hired part-time boys in high school, with their hours being after school and Saturdays. They began working in their early teens, and could only work until they graduated – at which point they were “fired.” 

According to my dad, when you graduated from high school it was time for a “real” job or college. And so over the years, about fifteen young boys (including my brother and I) worked for my dad pumping gas, changing tires, sweeping, cleaning, painting, etc. – whatever was required. We all received a paycheck, but the life lessons we learned were far more important than the money.

At the funeral, as many of “Doc’s boys” as we could find served as pall bearers and honorary pall bearers. Some were only a few years younger than my dad; others are barely in their forties. All have gone on to lead a successful family and business life. To a man, they each expressed their heartfelt gratitude for what Doc meant to them. They wouldn’t say it, but they in turn have, and are, influencing others the same way.

If you are a leader, you should be a mentor.

How are you going to influence others today? How are you going to continue to influence others beyond today?

Here are a few other posts on mentoring you might find helpful:

 (a reposting of a previous series on Mentoring, while I am away on vacation)

Family Air Force History

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My son, serving in the Air Force, worked with my wife to create this picture, which they gave me on my father’s birthday yesterday.

 

When my father entered the Army Air Corps in 1945, he was assigned to the 36th Airlift Squadron, part of the 3rd Air Force. He was not part of an air crew, but served as a mechanic. The squadron’s plane was the C-47.

The planes depicted show the succession over the years since the C-47.

I think it’s pretty cool that my son would honor the memory of his grandfather by working on this and sending it to me. I have a large print framed (thanks to my wife) hanging on my office wall.