Collaborative Innovation – Maybe Edison’s Best “Invention”

How do you define collaboration?

What made Thomas Edison so successful in creating collaborative innovation teams in his era? Sarah Miller Caldicott brings Edison’s collaboration approach to the 21st century in her new book Midnight Lunch.  Read step-by-step how Edison used collaboration to propel his teams to share their ideas in a uniquely collegial atmosphere, creating a competitive edge which became a hallmark of his laboratories.

Here’s a quick overview of the four-step process.

Step 1: Capacity

Build diverse teams of two to eight people.
What worked for Edison: To create the lightbulb, Edison’s team had to include chemists, mathematicians, and glassblowers.
Modern counterpart: Facebook’s small, collaborative coding teams.

Step 2: Context

After a mistake, step back and learn from it.
What worked for Edison: At age 22, he had his first flop–the electronic vote recorder, which legislators failed to adopt. From there, he changed his focus to the consumer.
Modern counterpart: At Microsoft, Bill Gates took intensive reading vacations each year.

Step 3: Coherence

When team members disagree, step in and make a decision.
What worked for Edison: Groundbreaking work in electricity isn’t easy to come by. Fights and frustration followed; overarching vision kept creation on track.
Modern counterpart: Whirlpool has “collaboration teams” to spark dialogue between departments.

Step 4: Complexity

When the market shifts, change your direction–or face the consequences.
What worked for Edison: It was the era of electricity. Inventors ignored that at their peril.
Modern counterpart: The implosion of Kodak, which failed to adapt to market changes.

What could your team learn from a “midnight lunch?”

Look at a Fast Company article here.

Get the book here.

Read more from Sara here.

Next: Part 1 of a 5-part series on Thomas Edison’s Five Competencies of Innovation. For an overview of the Five Competencies, go here.

Want to Provide Great Guest Experiences? Focus on Emotion

While researching Customer Experience best practices a few months ago, I came across Beyond Philosophy, a company that helps organizations create deliberate, emotionally engaging customer experiences that drive value, reduce costs, and build competitive advantage. Based in London with an office in Atlanta, Beyond Philosophy specializes in strategic consultancy services, custom research, training and education.

Steven Walden, Senior Head of Research and Consulting, was kind enough to engage me in a conversation via email and phone when I contacted the firm about my work in translating corporate Customer Experiences to ChurchWorld Guest Services.

After several conversations and a lot of great ideas, Steven recommended that I read Beyond Philosophy’s books – which I am currently doing.

I started with The DNA of Customer Experience: How Emotions Drive Value. I didn’t get far into the book when this statement jumped out at me:

Our research shows that over 50% of a Customer Experience is about emotions.

Though I skimmed through the rest of the book (a great book that’s going to be the source of future posts), I knew that to fully understand that comment, I would need to dig further into Beyond Philosophy’s research and prior work.

Which I am currently doing… 

In the meantime, as a ChurchWorld leader, how do you react to the statement above?  What part do you think emotions play in your church’s Guest Experience? 

 

This post is part of a journey translating Customer Experience learnings in the corporate world to Guest Experience in ChurchWorld

360 Degree Mentoring

Everyone needs to be a Paul, a Barnabas, and a Timothy at some point in their lives.

Look Around – Peer Mentoring: Barnabas spoke up for Paul when everyone else only saw the old Saul.

  1. He believed in Paul before anyone else did
  2. He endorsed Paul’s leadership to other leaders
  3. He empowered Paul to reach his potential

Who will you be a Barnabas to today?

Look Ahead – Classical Mentoring: Paul loved the church at Thessalonica like a parent loves a child. As Paul mentored his “children,” he developed a parental, coaching relationship with them. In 1 Thessalonians 2:7-12 he describes this relationship in these words:

  1. A gentle, nurturing mother
  2. Shared good news and his very life
  3. Worked hard not to be a burden
  4. Strove to be an example
  5. Dealt with them as a father deals with his children
  6. Encouraged them to live up to their potential as God’s children

Is there a “Paul” that you looking up to today?

Look Behind – Reverse Mentoring: Young leaders have a powerful message for older leaders – but are we willing to listen? One pastor was heard to say “every day I get a little more disconnected unless I intentionally work at staying connected. We live in a plug and play world, which poses a problem for many of my peers who are hard-wired. They need what only the next generation can give: connectedness.” Here’s the world that younger generation lives in:

  1. I love media, but I trust my friends
  2. I am aware of broadcasting, but I trust narrowcasting
  3. I spend money, but I trust art
  4. I respect excellence, but I trust authenticity
  5. I resist church, but I trust Jesus

Who is someone “reverse mentoring” you today?

(from a previous series on Mentoring, while I am away on vacation)

How to Find a Mentor

The where of finding a mentor is obvious: potential mentors are all around you – you just have to know how to look.

It would be easy to assume that a potential mentor would stand out like a polished gem among dull stones, but that is not often the case. We tend to assume that mentors have to be unusually successful, or prominent, or brilliant, or outstanding in some other way. But the truth of the matter is that many of the best mentors are not spectacular – just solid. They may not stand out in a crowd, but they are out there.

Howard and Bill Hendricks, writing in their book “As Iron Sharpens Iron,” give the following three practical suggestions for finding a mentor:

Pray for a Mentor

We may not take prayer seriously, but God does. As you pray for a mentor, you’ve got to trust God, even through you cannot see any prospects on the horizon. Searching for a mentor is one of those times when, as Scripture says, you have to walk by faith, not by sight (2 Corinthians 5:7).

Start Looking

Look around you – potential mentors are moving in and out of patterns of life all the time, but you’ve got to look for them. Open your eyes. Perk up your ears. Look and listen to what is happening around you. Understand the Marks of a Mentor, and make a list of who has those marks.

Make Contact

Once you have identified a potential mentor, connect with them. Ask them out to breakfast or lunch; talk with him; pray with him. See if the relationship takes hold; find out if there is a chemistry there. Mentoring develops out of that kind of initial contact. Here’s a pointer on stimulating some interaction: most of us respond to people who respond to us, particularly in the area of our expertise. We feel more comfortable talking about that. So starting there can help break the ice in a relationship. The point is not to try to manipulate someone into a relationship he doesn’t want, but rather to be informed about what matters to him.

If you want to find a mentor, think like a mentor.

(from a prior series on Mentoring, while I am away on vacation)

The Marks of a Mentor

The simplest definition of a mentor is a person committed to two things: helping you grow and keeping you growing, and helping you realize your life goals.

Okay, but what does a mentor look like?

Howard and Bill Hendricks’ book “As Iron Sharpens Iron” has been a great reference for my understanding and development of the concept of mentoring. Their intentional strategies and practical suggestions are a gold mine for anyone looking for a mentor, or to be a mentor. A great place to start? The 10 Marks of a Mentor:

A Mentor Seems to Have What You Personally Need

Whatever your mentoring objectives are, the only person who can help you achieve them is the one who has already developed those capacities himself. It’s a basic principle of spiritual nurturing: you cannot impart what you do not possess. So, look for a mentor who actually has the goods, not just one who looks good.

A Mentor Cultivates Relationships

An effective mentor has to be willing to give of himself to another human being. He must be capable of establishing an maintaining a relationship. Otherwise, he will have difficulty attracting anybody, despite the considerable value of what he may have to offer.

A Mentor is Willing to Take a Chance on You

A mentor is going to make a certain investment in you – an investment of time, energy, emotion, trust, and other resources. Investments always involve a measure of risk. This is as true in mentoring as anywhere else, because there are no guaranteed outcomes to the mentoring process. As you seek an “investor,” you have to ask yourself: Is this person willing to run the risk with me? Or is he so risk-averse that he’ll never give me a chance?

A Mentor is Respected by Other Christians

A mentor should be respected by other effective Christians. Among the qualifications for church leaders are that a man be “above reproach” and “respectable” (1 Timothy 3:2). As you consider a potential mentor, you need to conduct something of a background check on the prospect, particularly if you do not know him personally or have not known him for very long. Ask other people’s opinions, particularly those of mature believers, to indicate whether he is worth the risk.

A Mentor has a Network of Resources

The more extensive a network your mentor has, the better. Mentors can help you reach your life goals because of who they know and what they know. This knowledge base gives them tremendous power to promote your welfare. Your mentor can help you with your needs and objectives by introducing you to people, books, seminars, programs, and other resources that can encourage you in your development. The better the network, the more help he will be.

A Mentor is Consulted by Others

One of the best indicators that a man would serve well as a guide is if he is already serving as a guide to others. The prime candidates are the ones who already have a reputation as mentors. This ability to offer counsel is crucial. It is not wisdom alone that qualifies a person to coach another person, but his ability to communicate effectively and apply his wisdom to the other person’s need.

A Mentor Both Talks and Listens

The issue is communication. Most people think of communication as being all about speaking. But the truth of the matter is that you become an effective communicator by becoming an effective listener. Without question, communication is a two-way street, involving both speaking and listening. But of the two, listening is by far the harder to learn. A good mentor is a good listener. If you bring him a problem, a question, a comment, an idea, he will more than likely help you figure it out and run with it, rather than regale you with his own polished presentation. Mentoring is not about your mentor displaying his brilliance; it is about you as a protégé learning to step up to the next level, so that you can develop your competencies.

A Mentor is Consistent in His Lifestyle

What your mentor does and how he lives will have a far greater impact on you than anything he says. In fact, you may forget 90 percent of what he says, but you’ll never forget how he lived. There is no substitute for a person of consistent Christ-like character. He doesn’t have to try to snow you with words – his life is the most eloquent sermon there is. You want a person who is progressing toward maturity. That means a person who is authentic – as honest about his failures and weaknesses as he is realistic about the things he has going for him.

A Mentor is Able to Diagnose Your Needs

All of us have blind spots, areas of which we are unaware. That’s why we need people who can diagnose our developmental and spiritual needs. When you’re out of your depth, you need a competent person who not only can see that something is wrong, but can figure out what it is and how to fix it. A good mentor has the analytical ability to distinguish between nagging symptoms and underlying diseases.

A Mentor is Concerned with Your Interests

Looking for a mentor requires a moderate dose of healthy self-interest. We’re talking about your life and your development. Therefore, you are looking for someone who will champion your best interests. Ideally you want a person whose greatest joy is to see you succeed. If you succeed, he succeeds, and if you fail…well, he’s there to pick you up, dust you off, and get you back on your horse.

As you evaluate people according to these ten marks of a mentor, be realistic: you are going to find that almost every person falls short in some way. In other words, you will never find the perfect mentor. The point of this list is not to disqualify as many people as possible, but the urge you to aim high. A mentor can have a profound influence on you life, so it’s worth finding the most qualified person you can.

You’ve got a checklist in hand – now where do you find a mentor?

(from a prior series on Mentoring, while I am away on vacation)

Stories Convey Meaning

Stories are the most powerful delivery tool for information; more powerful and enduring than any other art form.

People love stories because life is full of adventure and we’re hardwired to learn lessons from observing change in others. Life is messy, so we empathize with characters who have real-life challenges similar to the ones we face. When we listen to a story, the chemicals in our body change, and our mind becomes transfixed.

Stories link one person’s heart to another. Values, beliefs, and norms become intertwined. When this happens, your idea can more readily manifest as reality in their minds.

Tell the story.

Adapted from Resonate, by Nancy Duarte

Change is…

Healthy.

Organizations are not alive in a literal sense – but they have to change and adapt in order to stay alive.

Nancy Duarte, writing in “Resonate,” talks about the life cycle of organizations – start-up, growth, maturity, and eventually decline. But it doesn’t have to be that way.

An organization should make continual shifts and improvements to stay healthy.

In order to do that well, leaders must excel at persuasion.

Movements are started, products are purchased, philosophies are adopted, subject matter is mastered – all with the help of persuasive presentations.

Presentations create a catalyst for meaningful change by using human contact in a way that no other medium can.

Go ahead – change the world.

The Guest Perspective

Along with Network Navigator Jeff Harris, I am onsite this weekend in Houston, TX, conducting Guest Perspective Evaluations for two clients. Jeff and I spent time Saturday cruising the communities around the two churches, conducting a “windshield survey” of the areas.  Even though we have also spent time in the digital world of Google Maps, it’s always great to see and experience first-hand the neighborhoods of the churches we are working with.

On my flight out from Charlotte early Saturday morning, I continued reading Andy Stanley’s newest book Deep and Wide. It’s a great book for a bunch of reasons, but I’m going to pull a few quotes out here for their relevance to what Jeff and I are doing today.

Every Sunday people walk onto your campus and determine whether or not they will return the following week before your preacher opens his mouth. And that’s not fair. But it’s true. The moral of the story: Environment matters.

Environments are the messages before the message. The messages your environments communicate have the potential to trump your primary message.

By the time I (Andy Stanley) stand up to deliver what is traditionally considered the message, everybody in our audience has already received a dozen or more messages.

The quality, consistency, and personal impact of your ministry environments define your church. To put it another way, your environments determine what comes to mind when people think about your church.

I think we should determine the messages our environments communicate. We should choose the messages before the message. It’s our responsibility to shape the way people view our local churches.

The moment a church, or even a group of leaders within a church, catches a vision for capturing the hearts and imaginations of those who consider themselves unchurched or dechurched, environments take on new significance.

The longer you’ve served where you are and the longer you’ve done what you are currently doing, the more difficult it will be for you to see your environments with the objectivity needed to make the changes that need to be made. The shorter version: Time in erodes awareness of.

Every one of your ministry environments is being evaluated every week. Based on that evaluation, some people choose not to return. Additionally, every volunteer and staff member is evaluating the success of his or her particular environment against some standard. If you don’t define what excellence looks like for your staff and volunteers, they will define it for themselves. And when you don’t like what you see, you will only have yourself to blame.

Stanley’s words are a powerful reminder of just how important your Guest Experience is.

I’ve got my talking points for the Guest Perspective Evaluation with the Executive Team:

Environment matters.

Time in erodes awareness of.

Those phrases, with several hundred images and about 5-7 minutes of video, will make for a very interesting time come Monday morning.