It began with the opening of Disneyland in 1955, and has only been modified slightly in all the years since then.

All Disney cast members adhere to it, whether they are in a very visible role in a production – or in a just-as-important support role like maintenance.

What is that all-encompassing job description at Disney?

“Create happiness”

Does your organization have job descriptions with a common – even unwritten – role that everyone lives out?