Tag Archives: Wednesday Weekly Reader

It’s Hard to Go Wrong When You Follow the Advice of Dr. Seuss

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One of my greatest passions is reading.

I developed this passion at an early age, and have continued to strengthen it over the years. In addition to being my passion, reading is also an important part of my role as Vision Room Curator at Auxano. In that role, I am responsible for publishing SUMS Remix every two weeks. SUMS Remix is a modified book summary in which I develop a solution to a common problem faced by church leaders from 3 different books. So, preparing SUMS Remix in 2018 alone means I have gone through over 100 leadership and organization development books to arrive at the 79 used in producing 26 issues this year.

Other parts of my role requires reading current trends books, used for social media posting and content writing.

Then there’s my passion area of Guest Experience, in which I am constantly researching customer service books for application for churches. I’m building The Essential Guest Experience Library.

And, as many readers know, I am a Disney Fanatic – which extends to building a Disney library, currently over 400 volumes and growing!

Finally, there’s just the pure pleasure of reading – an almost nightly hour or two in the late evening reading a wide range of books, both brand new and classics, fiction and nonfiction.

Add those 5 categories all together, and by the end of 2018 I will have “read” 191 books, pretty much following the advice of Dr. Seuss:

First, a disclaimer: I did not read all 191 cover to cover. With such an immense (and pleasurable) task in front of me, and knowing there is more to my job than reading, I have to resort to some method of finding out what an author is trying to say without reading the whole book. There’s a few dozen of that total in which I only read the “highlights,” following the methods below.

Here’s how I did it – and, of course it starts with a book!

How to Read a Book

Literally – that’s the name of a classic book by Mortimer Adler.  The first lesson of reading is to learn that you don’t need to “read” each book the same way. Here are Adler’s 4 levels of reading:

  • Elementary Reading – What does the book say?
  • Inspectional Reading – What is the book about?
  • Analytical Reading – What does the book mean?
  • Syntopical Reading – What does a comparison of books on the subject reveal?

Some books are only meant to be read at the first level; others are meant to be digested at some of the other levels. Know which is which!

To get the most out of a book in the least amount of time, try this strategy:

  • Read the title.
  • Read the introduction
  • Read the Table of Contents
  • Flip through the material, scanning the chapter titles and subheadings. Note the words that stand out as bold, different colors, underlined, or italicized.
  • Examine the illustrations, captions, charts and diagrams. Read the pull-quotes and sidebars.
  • Scan through the index looking for buzz words that interest you.
  • Read the first chapter.
  • Flip through the book and read the first sentence of each paragraph in each chapter. In a well written and edited book, the most important sentence containing the topic is usually the first sentence of the paragraph — but not always.
  • Read the last chapter. If there is an executive summary, read it.
  • Read any other information on the cover or dust jacket.

If the book captures your attention after doing the above tasks, then by all means dive right in!

The converse is true: if a book doesn’t capture your attention after a few attempts, stop reading it. Pick out another one on the topic – there are always more waiting for you!

With that caveat in mind, my “cover-to-cover” reading for 2018 was 127 books.

For the curious, like picking your favorite child (I have four), I don’t typically make a “Best of” list for the year. I find some value in almost every book I read, and for me, that’s good enough.

While the knowledge gained from reading is important, the real benefit is from the habit of reading. When you are continually reading, you condition your mind to keep taking in new knowledge. Your thinking remains fresh and sharp. Your brain is always churning on new ideas, looking for new connections it can make. Every day you pour in more ideas, which your brain must find a way to integrate into your existing knowledge base. Frequent reading fires up your neural activity, even during the periods when you aren’t reading.

Reading is a gift that you can unselfishly give yourself, one that truly keeps on giving. Why don’t you bless yourself and those around you by reading a new book in the first weeks of 2019, and sharing its wisdom with others?

Me? Well, I’m visiting one of my favorite bookstores tomorrow, I’ve got three books lined up for delivery via Amazon by the end of next week, and I’m headed to the library today to pick up another couple on reserve.

After all, you can’t read all day…

…if you don’t start in the morning!

 

 

How to Communicate with Intentionality by Clarifying Your Message

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“Scrambling to keep up and looking for ways to get their message heard, churches are creating more videos, designing more logos, printing more inserts, sending more emails, launching new apps and websites, posting more social media updates, and trying to write lots of captivating content.”

“Here’s what happens. The people they are trying to reach move further away just to survive the onslaught.”

The above paragraphs resonate from the introductory pages of Kem Meyer’s book “Less Chaos. Less Noise.” These words become a powerful reminder that today’s church faces a culture in which the difficulty of connecting with people has become an ever-changing proposition.

Every day, your church stewards thousands of moments of truth. Every time a member talks to a neighbor, someone drives by the church facility, a ministry e-mail goes out, a pastor’s business card is left on a desk, some interaction on behalf of the church has transpired. Every time these events happen, the church’s vision glows brighter or dims in the tiniest little increments.

The visionary leader cares too much about the message to let it just blow in the wind, unattended. Church leaders must be bold and relevant as they integrate vision into the all aspects of church communication. This can happen only with a tremendous amount of intentionality in the complex discipline of church communications.

 

THE QUICK SUMMARY – Building a StoryBrand by Donald Miller

Donald Miller’s StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides readers with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services.

Building a StoryBrand does this by teaching readers the seven universal story points all humans respond to; the real reason customers make purchases; how to simplify a brand message so people understand it; and how to create the most effective messaging for websites, brochures, and social media.

Whether you are the marketing director of a multibillion dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.

A SIMPLE SOLUTION – Clarify your message

What is clarity really about? A synthesis of definitions brings clarity to the concept of clarity: it means being free from anything that obscures, blocks, pollutes, or darkens.

Being clear as a leader means being simple, understandable, and exact.

The leader helps others see and understand reality better. Leaders constantly bring the most important things to light: current reality and future possibility, what God says about it, and what we need to do about it.

Unfortunately, there is often a gap between the leader’s words and how followers receive the leader’s words. Like a dropped cell call, this is caused by various sources of disconnection and static between people, even if the leader is communicating clearly.

Like the bars that indicate signal strength on a cell phone, every leader has signal strength levels that distinguish perceiving, thinking, and communicating with others.

The effective leader must spend extra time bridging the gaps by practicing clarity with words.

Words sell things. And if we haven’t clarified our message, our customers won’t listen.

Nobody will listen to you if your message isn’t clear, no matter how expensive your marketing material may be.

Your customers have questions burning inside them, and if we aren’t answering those questions, they’ll move on to another brand. If we haven’t identified what our customer wants, what problem we are helping them solve, and what life will look like after they engage our products and services, we can forget about thriving.

What we think we are saying to our customers and what our customers actually hear are two different things. And customers make buying decisions not based on what we say but on what they hear.

We need a filter to minimize the noise. The essence of branding is to create simple, relevant messages we can repeat over and over so that we “brand” ourselves into the public consciousness.

Donald Miller, Building a StoryBrand

A NEXT STEP

Stories move us. They engage us. They inspire us. Stories give us examples of how to act – and how not to act. The best ones stay with us forever.

To clarify your message using stories, it will be helpful to follow the formula that author Donald Miller uses in his book Building a StoryBrand. Purchasers of the book will receive free access to an online tool, the StoryBrand BrandScript.

While you will not be able to use the powerful techniques in this brief overview, you can at least get an idea of how those techniques might be used in your setting.

Here is an overview:

Nearly every story you see or hear can be outlined as: A CHARACTER who wants something encounters a PROBLEM before they can get it. At the peak of their despair, a GUIDE steps into their lives, gives them a PLAN, and CALLS THEM TO ACTION. That action helps them avoid FAILURE and ends in SUCCESS.

In a team discussion, write the key words from the above statement down the left side of a chart tablet.

  • Character
  • Problem
  • Guide
  • Plan
  • Calls them to action
  • Failure
  • Success

Brainstorm the successful transformation you’re helping the average church member achieve by writing out ideas for each of the categories listed.

Discuss among your team how you can use the StoryBrand principles to clarify your church’s message through the telling of stories.

Every human being is already speaking the language of story, so when you begin using a story framework, you’ll finally be speaking their language.

Excerpt taken from SUMS Remix 81-1, issued December 2017.

 

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “excerpt” for church leaders. Each Wednesday on 27gen I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt.

> >Purchase SUMS Remix here<<

Discover Your Own Giftedness and Its Potential to Change Your Life

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Your divine design, as expressed in Ephesians 2:10, is more knowable than you realize. You are God’s workmanship created in Christ Jesus to do good works, which He has prepared in advance, that you should walk in them.

With the right tools, courageous dialogue, and an experienced guide, you can accelerate progress in articulating your life vision and aligning your life vocation.

Auxano Founder Will Mancini and pastor Dave Rhodes have developed those tools.

The books referenced in this SUMS Remix are just a taste of what possibilities exist as you explore what you were created for.

Once you read through this “appetizer,” read more about how you can and should know your Life Younique: your God-given identity and your God inspired dreams. Then, you can discern and design the practical next steps to get there.

THE QUICK SUMMARY – The Person Called You by Bill Hendricks

“I can’t stand my job anymore.”
“I feel like I have no direction.”
“What should I do with my life?”

Sound familiar? If so, you’re not alone. Barna Group finds that 75% of Americans are seeking ways to live more meaningful lives. And among practicing Christians, only 40% have a clear sense of their calling.

But there is a way to find and follow your purpose.

For over twenty years, Bill Hendricks has been helping people of all ages and stages find meaning and direction for their work and for their lives. The key is harnessing the power of human giftedness. Every person has their own unique giftedness—including you! And the best way to discover it is not through a test or gift assessment exercise, but from your own life story. Through this book, find out what you were born to do and the profound difference that insight makes for every area—your work, your relationships, even your spirituality.

The Person Called You is a celebration, exploration, and explanation of human giftedness. Bill describes what it is (and isn’t), where it comes from, how you can discover your own giftedness, and, most importantly, its potential to transform your life.

A SIMPLE SOLUTION – Determine your giftedness

When we hear someone speak of another as “gifted,” we often conclude that giftedness is an uncommon thing, reflected in a few superstar athletes or maybe in the brilliant thinking of Nobel Prize winners. While such people are amazing, giftedness is not for a fortunate few. It is part of the human condition.

Giftedness is not just what you can do, but what you are born to do,  enjoy doing, and do well.

Giftedness is the unique way in which you function. It’s a set of inborn core strengths and natural motivation you instinctively and consistently use to do things that you find satisfying and productive.

Giftedness is not about what you can do but what you were born to do, enjoy doing, and do well. People can do all kinds of things. But they only enjoy doing certain things. Everyone has something they gain energy from doing. The giftedness is not in the activity itself, it’s in the person, in their sense of joy or fulfillment or accomplishment.

Giftedness is fundamentally about your behavior. It is found in what you do and how you do it. Not so much why you do it. Giftedness is a phenomenon; it just is. Your behavior – the consistent pattern of what you actually do and how you do it – tells me what your giftedness is.

Giftedness is about behavior, but not just any behavior. You many do any number of things, but certain activities have a way of focusing your energy in a highly engaging way. If you examine those moments carefully, you’ll discover a consistent intertwining of strengths and motivation in your behavior.

If giftedness is about motivation combined with ability, it follows that it is also about satisfaction combined with productivity. When you get to do what you’re motivated to do, you feel satisfaction. And if you do what you’re actually able to do, you tend to be productive. You actually accomplish something.

Your giftedness never fundamentally changes, but that doesn’t mean you can’t develop as a person. Your giftedness is your most powerful tool for personal and professional growth in two ways: 1) you can develop your gift yourself; and 2) you can use your gift to acquire skills and cultivate competencies that you did not come by naturally.

Bill Hendricks, The Person Called You

A NEXT STEP

Find time in your schedule to spend a few hours disconnected from your job and other responsibilities. Turn off your mobile phone, and any other distraction.

Think back over you life to a time when there were certain moments or activities that captured your interest in some compelling way. Perhaps you found yourself lost in the activity you were so involved in it.

You accomplished something – maybe not anything impressive to others, but something significant to you. When you think back to that activity, you recall it as an energizing and satisfying event. You might even want to do it again.

That activity had two important criteria: 1) you were actually doing something; and 2) you took satisfaction from the activity.

The satisfying activities of your life described above hold valuable clues as to what your giftedness is all about.

To more fully understand what you are doing when you’re in the sweet spot of your giftedness, complete the online version of the author’s “Discovering Your Giftedness: A Step-by-Step guide found here.

Excerpt taken from SUMS Remix 80-2, released November 2017.

 

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “excerpt” for church leaders. Each Wednesday on 27gen I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt.

> >Purchase SUMS Remix here<<

 

 

Are You Living in the Leadership Loop?

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Leaders, by definition (if not practice) have followers. Leaders find, recruit, and train followers for specific tasks. While this is an important task in any organization, a leader who can only lead followers is limited. To make it to the next level of leadership, a leader must be able to lead other leaders – those alongside them.

Leading peers is a unique challenge, no matter what organization a leader is part of. A highly competent leader who is seen – rightly or wrongly – to have considerable influence with his boss is often at a disadvantage when it comes to peer-to-peer relationships.

To succeed at leading alongside your peers, you must work at giving your colleagues reasons to respect and follow you. You do that by helping them win, and in doing so, you will not only help your organization but you will also help yourself.

THE QUICK SUMMARY – The 360° Leader, John Maxwell

Don’t wait for that promotion! Start leading NOW…right where you are!

What’s the number one question leadership expert John C. Maxwell is asked while conducting his leadership conferences? “How can I implement what you teach when I’m not the top leader?” Is it possible to lead well when you’re not the top dog? How about if the person you work for is a bad leader? The answer is a resounding yes!

Welcome to The 360° Leader. People who desire to lead from the middle of organizations face unique challenges. And they are often held back by myths that prevent them from developing their influence. Dr. Maxwell, one of the globe’s most trusted leadership mentors, debunks the myths, shows you how to overcome the challenges, and teaches you the skills you need to become a 360° leader.

If you have found yourself trying to lead from the middle of the organization, as the vast majority of professionals do, then you need Maxwell’s insights. You have a unique opportunity to exercise influence in all directions—up (to the boss), across (among your peers), and down (to those you lead). The good news is that your influence is greater than you know.

Practice the disciplines of 360° leadership and the opportunities will be endless . . . for your organization, for your career, and for your life.

A SIMPLE SOLUTION

The middle of an organization is a great place to practice and build your skills while at the same time extending your influence in all directions. Leaders above you recognize your contributions to the greater organization. Followers below you are grateful for your leadership and influence in developing them.

However, people who find it difficult to lead alongside their peers are often individuals who don’t excel at building relationships. More so than leading up or down, developing and deepening relationships with your peers is critical to your success in leading alongside them.

If you want to gain influence and credibility with people working alongside you, then don’t try to take a shortcut or cheat the process. Instead, learn to understand, practice, and complete the leadership loop with them.

Take a look at the following graphic, which will give you an idea of what the leadership loop looks like:

You can see that it’s a cycle that starts with caring and ends with succeeding.

  1. Caring – Taking an Interest in People

You have to show people that you care about them by taking an interest in them. People always move toward someone who increases them and away from anyone who decreased them.

  1. Learning – Get to Know People

Take time to talk to your peers in the organization. Ask to hear their stories. Try to discover their best skills. Ask for their opinions on work-related issues. And as much as you can, try to put yourself in their shoes.

  1. Appreciating – Respect People

We should strive to see others’ unique experiences and skills as a resource and try to learn from them. If you treat your peers with this kind of respect, appreciating them for who they are, then they will be more likely to respect and listen to you in return.

  1. Contributing – Add Value to People

Few things increase the credibility of leader ore than adding value to the people around them. When you go out of your way to add value to your peers, they understand that you really want them to when with no hidden agenda of your own.

  1. Verbalizing – Affirm People

Few things build people up like affirmation. When you affirm people, you make firm within them the things you see about them. If you want to influence your peers, become their best cheerleader.

  1. Leading – Influence People

The things you’ve done up to know have served to build your relationship with them, give you credibility, and display that your motives are good. With that kind of history, you will have earned the opportunity to influence them.

  1. Succeeding – Win With People

Great leaders don’t use people so that they can win. They lead people so that they all can win together. The wonderful thing about helping others succeed is that it earns you more opportunities to help an even greater number of people.

If you help others succeed, additional people will come into your life whom you will have an opportunity to help succeed, and the cycle will start over again.

John C. Maxwell, The 360° Leader

A NEXT STEP

Draw the leadership loop pictured above, and post it in a visible, but out-of-the-way place in your office or work area as a reminder.

Create a matrix on a spreadsheet listing your peer’s names in a horizontal column, and the seven leadership loop actions in a horizontal row across the top.

Over the next month, review the seven actions above on a daily basis, and intentionally schedule and follow through on these actions each day with your peers. At the end of each day, make a brief note in the respective place what action you have taken with each of your peers.

At the end of the week, review your progress, and consider how you will continue and improve in the next week.

At the end of the month, call your team together and debrief your experiment with them.

  • Ask them at what point they realized you were doing something differently.
  • Ask them what they thought about your actions.
  • Encourage them to express what it felt to them as an individual.
  • Ask them if they, in turn, began to do some of the same things with others.
  • Discuss with the group how the actions you took increased the relationships of the team.
  • Challenge your peers to work through the leadership loop in a similar manner.

Excerpt taken from SUMS Remix 79-2, issued November 2017.

 

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “excerpt” for church leaders. Each Wednesday on 27gen I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt.

>>Purchase SUMS Remix here<<

 

5 Simple Things You Can Do to Help Design Your Life

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Your divine design, as expressed in Ephesians 2:10, is more knowable than you realize. You are God’s workmanship created in Christ Jesus to do good works, which He has prepared in advance, that you should walk in them.

With the right tools, courageous dialogue, and an experienced guide, you can accelerate progress in articulating your life vision and aligning your life vocation.

Auxano Founder Will Mancini and pastor Dave Rhodes have developed those tools: Younique, a life-long process of discovering and living out your unique life call.

Once you read through this “appetizer,” read more about how you can and should know your Life Younique: your God-given identity and your God inspired dreams. Then, you can discern and design the practical next steps to get there.

THE QUICK SUMMARY – Designing Your Life by Bill Burnett and Dave Evans

At last, a book that shows you how to build – design – a life you can thrive in, at any age or stage.

Designers create worlds and solve problems using design thinking.

In Designing Your Life, Bill Burnett and Dave Evans show us how design thinking can help us create a life that is both meaningful and fulfilling, regardless of who or where we are, what we do or have done for a living, or how young or old we are. The same design thinking responsible for amazing technology, products, and spaces can be used to design and build your career and your life, a life of fulfillment and joy, constantly creative and productive, one that always holds the possibility of surprise.

A SIMPLE SOLUTION

As you look around your office, home, or the coffee shop where you are reading this, you will realize that everything surrounding you was designed by someone. And every design started with a problem.

The same process that created the things around you can be applied to designing something far more important – your life.

Like the unique lamps or furniture, a well-designed life will have a look and feel all of its own. You can use design thinking to create a life that is meaningful, joyful, and fulfilling.

You never finish designing your life – life is a joyous and never-ending design project of building your way forward.

A well-designed life is a life that makes sense. It’s a life in which who you are, what you believe, and wheat you do all line up together.

A well-designed life is a marvelous portfolio of experiences, of adventures, of failures that taught you important lessons, of hardships that made you stronger and helped you know your self better, and of achievements and satisfactions.

A well-designed life isn’t a noun – it’s a verb. Just keep building your way forward. Design isn’t just a technique to address problems and projects – it’s a way of living.

Good design always releases the best of what was already there and waiting to be found and revealed.

Life design revolves around five simple things you need to do:

  1. Be curious – there’s something interesting about everything. Endless curiosity is the key to a well-designed life. Nothing is boring to everyone.
  2. Try stuff – With a bias to action, there is no more being stuck – no more worrying, analyzing, pondering, or solving your way through life.
  3. Reframe problems – Reframing is a change in perspective, and almost any design problem can use a perspective switch.
  4. Know it’s a process – Awareness of the process means you don’t get frustrated or lost, and you don’t ever give up.
  5. Ask for help – Radical collaboration means that you aren’t alone in the process.

You can apply some of the five mindsets virtually anywhere, on any given day. The opportunities to live into being curious or to try stuff are endless.

Bill Burnett and Dave Evans, Designing Your Life

A NEXT STEP

Write the five mindset phrases above, each to a single journal page. On a weekly basis, work through the following steps.

Be Curious – choose a new or new-to-you topic which you have just heard about in terms of your ministry area. Reflect on the following questions:

  • What would someone who is interested in this want to know?
  • How does it work?
  • How did it used to be done?
  • What is the most interesting thing about it?
  • What do I need to learn more about?

Try Stuff – choose a new ministry topic or event in the near future. Reflect on the following questions:

  • How can we try this – even on a small scale – this week?
  • What would we like to know more about?
  • How do I go about finding out?
  • What will we learn when we expand the scale?

Reframe problems – choose a recent ministry event that has concluded. Reflect on the following questions:

  • What perspective am I viewing the event from?
  • How can I change to a completely different perspective and view the event?
  • What other perspectives could other people have about the event?
  • In describing the event from other perspectives, what new information did I learn that will be helpful the next time?

Know it’s a process – choose a ministry idea that someone on your team has talked about but not yet implemented. Reflect on the following questions:

  • List all the steps leading up to, and following after, the idea.
  • What would happen if you didn’t think more than one step ahead?
  • What’s the worst thing that can happen? What would you do?
  • What’s the best thing that can happen? What will you do?

Ask for help – identify a ministry action or event that you have been thinking about, but is not yet public. Find a peer you can talk to about your ideas, using these questions:

  • Describe the idea in five minutes, then ask for five minutes of feedback.
  • List the individuals and/or groups that would be involved in launching this idea. Are you connected to, and in conversation with, all of them?
  • Keep an “ask-for-help” journal, and right down questions you want help on. Each week, identify people who can help you, and ask them for help.

By keeping the mindsets as an active orientation in your daily life, you will soon see how they can help you continually design your life.

Excerpt taken from SUMS Remix 80-1, issued November 2017.

 

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “excerpt” for church leaders. Each Wednesday on 27gen I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt.

> >Purchase SUMS Remix here<<

Understanding the Seven Elements of a Discipleship Lifestyle

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Discipleship is a process that begins after conversion and continues throughout a believer’s life. Discipleship calls for our undivided attention and commitment to follow the commands of our Lord. Discipleship is not an option for any church or believer. Christ mandated it in the Great Commission. To disciple others is to obey our Lord’s command; to do otherwise is to disobey Him.

It becomes easy for every church’s disciple-making mission to get cluttered with lots of things to do. And most church leaders are very good at doing things. As a result, administration of programs replaces actual disciple making practices. As you look ahead to the next year, slow down and refresh your conviction for disciplemaking by looking to the Master himself.

How does a Jesus-centric disciplemaking conviction rescue you from a “program management” culture? Have you resigned to herding people through classes and events? Are you relying too much on better preaching? Or do you have a robust, disciple-making strategy built around life-on-life investment, like Jesus?

THE QUICK SUMMARY – The Disciplemaker’s Handbook, by Bobby Harrington and Josh Patrick

Many people believe that discipleship is important, but they need help. In fact, the vast majority of Christians report that they have never been personally discipled by a more mature follower of Jesus. Is it any wonder that they have a difficult time knowing how to disciple others?

If making disciples of Jesus is the greatest cause on earth, how should we equip people to do it? This handbook is a practical guide for how to embrace the discipleship lifestyle – being a disciple of Jesus and how to make other disciples of Jesus.

Whether you are a parent who wants to disciple your children, a small group leader who wants to disciple those in your group, or a church leader who wants to disciple future leaders, the seven key elements in this handbook form a framework for understanding discipleship that can be applied in countless situations. In addition, there are questions provided in each section to help you think through how to apply the material to your disciple making efforts.

A SIMPLE SOLUTION

Auxano Founder Will Mancini recently recalled a conversation with Robert Coleman, author of “The Master Plan of Evangelism.” Coleman’s comment was “ The disciples were not surprised by the Great Commission.” He was clarifying that the mission to make disciples was not a new idea of a novel thought. It was what the twelve had seen modeled in every nook and cranny of life. Furthermore, every act, every event, every word of our Savior had a multiplication intent. And as a ministry leader you are reading this today, called by God and leading ministry, because his intent translated to impact.

So stop your “doing” that just “does.” Focus, prioritize and practice-until-you-master the kind of “doing” that multiplies

These seven elements are simply a framework we’ve found helpful in summarizing Jesus’ disciplemaking method, helpful for personal discipleship and teaching in a local church context.

Relationships – The central impulse for explaining Jesus’ mission to others and to make disciples is love. As John 3:16 says, “For God so loved the world that he have his one and only Son.” By his example, Jesus showed us that disciple making is the development of genuine life-on-life relationships motivated by Jesus-style love.

Jesus – Jesus drew people to himself. He was unabashed and clear in speaking the truth. He is the centerpiece and the focus of all discipleship. We are not discipling people into a program; we are introducing them to a person. The mission of Jesus was to give himself in love for the sake of others so that people would know him, reassure him, and promote him and his message to others.

Intentionality – Jesus had a strategy. He had a plan, a road map for making disciples, what Dr. Robert Coleman calls The Master Plan. Jesus guided, coached, and developed his disciples into disciple makers and released them, commissioning them to disciple others as Jesus had discipled them. Their disciple-making work changed the world.

Bible – The Word of God is the training manual that Jesus relied upon in his ministry and provided for all discipleship and teaching. As the author of the Scriptures, Jesus has provided its contents, in both the Old and New Testaments, to give us his teaching, his correction, and his training on the important matters of life and godliness.

Spirit – Jesus’ life and ministry were fueled by the Holy Spirit. After living for thirty years in obscurity, Jesus began formally making disciples after the Spirit descended upon him when he was baptized. From that point forward, he remained in a constant state of openness to the Spirit.

Journey – Jesus led his disciples on a journey, inviting them to learn by walking with him and watching him. Though it is a disjointed growth story, it begins with his invitation to come and see and culminates with the Great Commission, where they are sent to go and multiply.

Multiply – Jesus’ master plan was to make disciples who were like him in their message and their methods, and then to multiply them by sending them out to disciple others as they had been discipled by him. Jesus teaches us to make disciples who make disciples until the end of time.

Bobby Harrington and Josh Patrick, The Disciplemaker’s Handbook

A NEXT STEP

Set aside one morning or afternoon for a personal retreat. Go someplace that is out of the office and life giving. Allow yourself time to unplug and reflect on the questions around each of the seven elements of discipleship. Journal your responses to each question below.

Relationships

  • Why is a commitment to relationships so important in disciple making? Are you willing to make the relationship with the person(s) you are discipline a priority?
  • Why is a church community important in discipling relationships?

Jesus

  • In what ways does a person’s understanding of Jesus and his gospel impact the kind of disciple they become?

Intentionality

  • What is intentionality and why is it important in discipleship?
  • For the discipling relationship you want, what special knowledge and skills do you need?

Bible

  • In what way is Jesus central to personally knowing the Bible?

Spirit

  • How do we stifle or work against the Spirit?
  • How do we encourage the work of the Spirit?

Journey

  • Why is it important to know and understand the basic discipleship journey?

Multiply

  • In what way is discipleship the ongoing need of all Christians and the core mission of the church?

After this time of reflection and prayer, what would God have you to do as a result? Identify one to two next steps in your personal disciple-making journey to act on in the next seven days. After walking this road for a season, lead others from your team to do the same.

Excerpt taken from SUMS Remix 77-1, released October 2017.

 

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “excerpt” for church leaders. Each Wednesday on 27gen I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt.

>>Purchase SUMS Remix here<<

 

How Are You Using Social Media to Tell a Bigger Story?

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Communication today is real-time, all the time. Thanks to the continuing innovations in technology and the rapid rate of adaption, events that occur around the world – or across the street – are now capable of being seen by millions of individuals. And it’s not just the “viewing” that is important – it’s what effect those views have on the individual watching them.

The social media platforms that exist today, as well as those which are being developed and will be the next big thing, can have a far-reaching impact on the ministries of your church.

Are you taking advantage of them? Or, do you feel like they take advantage of you? Is social media creating communication traction? Or is it becoming a constant distraction?

THE QUICK SUMMARY – Trending Up, edited by Mark Forrester

Every church has a story that can change the course of people’s lives but how do you share that story beyond your four walls?

Throughout these pages, you’ll find simple strategies for creating powerful content that can connect your church to the people who need the life-changing story of Christ. Leading church communications specialists break down complex social media themes, providing accessible, practical answers to questions that all churches face, such as:

  • What should I be posting based on my goals?
  • How do I use social media as a tool to foster community?
  • How do I get the people I’m trying to reach with social media?

With this book, your church will be ready to reach one of the biggest missions fields today: the billions of active users on social media. Topics include:

  • Why Social Media?
  • Content Strategy
  • Story: Your Church’s Story & God’s Story
  • Connecting with Your Church
  • Reaching Your Community

The book includes recommended books, websites, blogs, and other tools to help you develop your social media presence.

A SIMPLE SOLUTION

The power of story to captivate people and move them to action has been used by leaders for thousands of years. From the earliest oral traditions passed from generation to generation to cat memes that have a lifespan only as long as it takes to view them, stories can be a powerful communication tool.

The platform of social media can take the power of story and communicate it instantly to hundreds or thousands of people. With it, you can connect with people at work, at home, in the car, at the store – literally almost anywhere.

However, that same platform can turn off hundreds or thousands of people if it is not used in a way that aligns with the rest of your church’s story.

Your social media strategy should fit into everything your church communicates, which means it must fit into a bigger story.

The best way to bring social media into a bigger story is to use it to help tell the three bigger stories already happening around you: your church’s bigger story, your community’s bigger story, and God’s bigger story. Identifying each one is the first step in understanding how social media can complement – and not compete with – everything you do.

Connect to Your Church’s Bigger Story

There’s a good chance your church has boiled down its work into one simple mission statement. Everything you do as an organization – from program and marketing to human resources – should fit into this concise statement. That includes social media.

Every picture and video, post, and reply is aimed at furthering your mission,

Connect to Your Community’s Bigger Story

If you look long and hard at the community you live in, there’s a good chance you’ll see groups of people gathered around certain ideas. Your community is crawling with bigger stories.

Knowing your city’s DNA can help you use your social media efforts to tell your community’s bigger story. Find one or two of those stories and engage your social media efforts to tell it.

Connect to God’s Bigger Story

If your church incorporates Christian doctrine into everything you do, why shouldn’t you include social media? If we meet, pray, and serve because the Bible tells us to, may Scripture offers direction can be guided as well.

It might seem a bit trite, but the more you can connect your social media strategy to the words God has given us through Scripture, the better. Simply put, obeying God’s bigger story can help your social media to tell a bigger story.

Mark Forrester, Editor, Trending Up

A NEXT STEP

Make a chart tablet sheet for each of the three “bigger stories” listed above. Draw a vertical line down the middle of each chart tablet under the title.

In a team meeting, ask your team to review each of the three chart tablets and list social media actions that you are currently doing for that topic. Complete each of the three chart tablets in a similar manner.

Next, evaluate the lists. Are these actions effective? How do you know? How are you measuring effectiveness? Is there something you could be doing, but are not, to make the action more effective? If so, assign responsibility for someone on the team to ensure that is done.

Next, ask your team to review each of the three chart tablets and list social media actions that you should be doing for that topic. Complete each of the three chart tablets in a similar manner.

On another chart tablet, pull out the actions you should be doing, and group them under similar headings. For example, all actions under “Instagram” will be written under that heading. After you have grouped the actions by category, discuss as a team which are the most important for you to accomplish first.

Pull out the top three items, and assign responsibility, a timeline, and checkpoints for each. At a future meeting, discuss the status of each.

After the top three have been accomplished, measure their effectiveness, and review with the team how they need to be revised, left as is, or scrapped.

Follow the same process with all items on the list, three at a time, until all have been implemented.

Excerpt taken from SUMS Remix 78-1, issued October 2017.

 

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “excerpt” for church leaders. Each Wednesday on 27gen I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt.

> >Purchase SUMS Remix here<<

 

 

How Leaders Can Make Thoughtful, Confident Decisions

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Leaders must learn how to make the future in the midst of volatility, uncertainty, complexity, and ambiguity. It is hard to even think about the future if you are overwhelmed by the present, but that is exactly the time when foresight can be most practical. Looking to distant possibilities can provide new insight for the present.

Some leaders will judge too soon and draw simplistic conclusions while others will decide too late and pay a price for their lack of courage or inaction. Some will be overwhelmed by a sense of helplessness while others will become cynical and question everything around them.

Leaders need not be overwhelmed by the volatile world around them. They must have the skills to take advantage of those opportunities, as well as the agility to sidestep the dangers.

Leadership is more preparation than planning. Planning relies on predictability. But preparation helps leaders stay clear amid uncertainty. Planning assumes continuity; preparation equips leaders to be flexible enough to seize opportunity.

THE QUICK SUMMARY – Problem Solved, by Cheryl Strauss Einhorn

It can be messy and overwhelming to figure out how to solve thorny problems. Where do you start? How do you know where to look for information and evaluate its quality and bias? How can you feel confident that you are making a careful and thoroughly researched decision?

Whether you are deciding between colleges, navigating a career decision, helping your aging parents find the right housing, or expanding your business, Problem Solved will show you how to use the powerful Area Method to make complex personal and professional decisions with confidence and conviction.

Einhorn’s Area Method coaches you to make smarter, better decisions because it:

  • Recognizes that research is a fundamental part of decision-making and breaks down the process into a series of easy-to-follow steps.
  • Solves for problematic mental shortcuts such as bias, judgment, and assumptions.
  • Builds in strategic stops that help you chunk your learning, stay focused, and make your work, work for you.
  • Provides a flexible and repeatable process that acts as a feedback loop.Life is filled with uncertainty, but that uncertainty needn’t hobble us. Problem Solvedoffers a proactive way to work with, and work through, ambiguity to make thoughtful, confident decisions despite our uncertain and volatile world.

A SIMPLE SOLUTION

Leaders must learn to navigate the space between deciding too soon, or deciding too late, and lean toward action.

Careful reflection is critical in the decision-making process, so you don’t judge too prematurely and risk judging incorrectly.

On the opposite side, deciding too late is the classic mistake of those who love to study but have trouble getting around to deciding what to do with their research results.

Leaders need to lean toward action and not just lean back and ponder the dilemma they face.

One way to do that is to have a process that will help you and your team with an intentional decision-making process.

Decision-making is about ideas, but ideas aren’t enough. There is an important gap between having ideas and making good decisions about what to do with those ideas. Use the AREA Method to help navigate the decision process.

The first “A” stands for “Absolute,” which refers to primary, uninfluenced information from the sources at the center of your research and decision-making process.

The “R” stands for “Relative,” and refers to the perspectives of outsider around your research. It is secondary information, or information that has been filtered through sources connected to your subject.

The “E” stands for “Exploration” and “Exploitation,” and they are the twin engines of creativity – one is about expanding your research and the other is about depth. Exploration asks you to listen to other peoples’ perspectives by developing sources and interviewing. Exploitation asks you to focus inward, on you as the decision-maker, to examine how you process information, examining and challenging your own assumptions and judgment.

The second “A” stands for “Analysis,” and synthesized all of these perspectives, processing and interpreting the information you’ve collected.

Cheryl Strauss Einhorn, Problem Solved

A NEXT STEP

Work through the AREA decision-making process outlined above with your team by choosing a decision you are facing. Discuss the questions below, writing answers to each area on a separate chart tablet.

A – Absolute

  • What are the critical entities involved in this decision?
  • Who are the critical people at these entities? What is their involvement and impact?
  • What does it mean as it relates to your decision?

R – Relative

  • What information is available from outside sources concerning the factors of your decision?
  • Does the emerging story explain why and how these factors will affect your decision?
  • What are the source’s incentives or biases? How are they reflected in the stories told by the source?

E – Exploration

  • What kind of answers do I need to make the decision?
  • What do I want to find out and why?
  • How do I expect to use the information I gather?

E – Exploitation

  • How might you display your decisions “big picture” and or details?
  • Can you connect your new information to existing knowledge in a chart, table, or graph?
  • Can you craft questions that you still need answered?

A – Analysis

  • What could cause the decision to fail?
  • What actions might you take if one or several of the events that could cause failure begin to play out?
  • At what point might you need to reevaluate the decision?

By following the AREA Method, your team will be able to better articulate your path to success. The thoughtful, confident decisions, anchored in research, will help you articulate the what, why, and the how of your decision-making in ways that resonate with others.

Excerpt taken from SUMS Remix 76-2, issued September 2017.

 

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “excerpt” for church leaders. Each Wednesday on 27gen I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt.

>>Purchase SUMS Remix here<<

 

 

Leaders Know How to Make Simplicity Clearer

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Many leaders spend their lives driving decisions, directing resources, and deploying people without the vantage point of substantial clarity.

If clarity is so beneficial, why do we find it in short supply with most leaders? Every leader must contend with clarity gaps and complexity factors. To make matters worse, the two biggest contributors to clarity and complexity in any organization are failure and success. But all is not lost; you can lead with consistent clarity.

Being clear as a leader means being simple, understandable, and exact. The leader helps others see and understand reality better.

THE QUICK SUMMARY – Why Simple Wins, by Lisa Bodell

Imagine what you could do with the time you spend writing emails every day. Complexity is killing companies’ ability to innovate and adapt, and simplicity is fast becoming the competitive advantage of our time. Why Simple Wins helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today’s corporate world to create a corporate culture where valuable, essential, meaningful work is the norm. By learning how to eliminate redundancies, communicate with clarity, and make simplification a habit, individuals and companies can begin to recognize which activities are time-sucks and which create lasting value. Lisa Bodell’s simplification method has several unique principles: Simplification is a skill that’s available to us all, yet very few leaders use it. Simplification is the right thing to do–for our customers, for our company, and for each other. Operating with simplification as our core business model will make it easier to be respectful of each other’s time. Simplification drives culture, and culture in turn drives employee engagement, customer relations, and overall productivity.

This book is inspired by Bodell’s passion for eliminating barriers to innovation and productivity. In it, she explains why change and innovation are so hard to achieve–and it’s not what you might expect. The reality is this: we spend our days drowning in mundane tasks like meetings, emails, and reports. These are often self-created complexities that prevent us from getting to the meaningful work that truly matters. Using simple stories and techniques, Why Simple Wins shows that by using simplicity as an operating principle, we can eliminate the busy work that puts a chokehold on us every day, and instead spend time on the work that we value.

A SIMPLE SOLUTION

Finding clarity requires navigating a tunnel of chaos, the point where deeper confusion and complexity are experienced first, before clarity can emerge. The tunnel of chaos make take hours, days, or months and it may involve much time in prayer, conversation, questioning, reflection, confession, and challenge, all with a spirit of relentless transparency.

The resolve to navigate this tunnel of chaos cannot be overestimated. The danger lies in the fact that there are two kings of simplicity. The first is meaningless simplicity, where the leader marches in place to a simplicity that is trite and valueless. Meaningless simplicity causes many leaders to give in and copy what someone else is doing.

On the other hand, getting to the other side of complexity finds you in a place of life redefined and rereleased. Leonardo da Vinci said, “Simplicity is the ultimate sophistication.”

Many leaders can get stuck in between, bogged down in complexity. These leaders don’t feel stuck, because they are living with a lot of good ministry – but it is good ministry that is the enemy of the best that the church ultimately can become. 

It’s time to make simplicity clearer; and complexity too.

Something that’s properly simplified is:

As minimal as possible: Simple things reduce the number of steps, pages, features, functions, sign-offs, requirements, and other hurdles required to get something accomplished. There’s nothing extra, but at the same time, there’s enough to get the job done.

As understandable as possible: Simple things are defined by clear, straightforward language. They are comprehensible to someone who doesn’t already have expertise in the subject at hand. Simple things could easily be replicated by a novice – even if they often require some common sense.

As repeatable as possible: Simple things can be scaled or replicated. They aren’t one-offs. They aren’t customized. It should be easy for someone to do them over and over again.

As accessible as possible: Simple things are made available and transparent to as many audiences as possible. Outsiders can make use of them with as few gatekeepers as possible.

Complexity, then, is the lack of these four elements. It’s a process, product, communication, or procedure that isn’t minimal, understandable, repeatable, and accessible as possible.

Lisa Bodell, Why Simple Wins

A NEXT STEP

Albert Einstein believed that “everything should be made as simple as possible, but no simpler.” And therein lies the problem that many organizations face when they remove too much information in the effort to make things simpler: the remaining information becomes useless.

The trick is striking an appropriate balance between details (complexity) on one hand, and the need to simplify on the other.

To help develop that balance, follow the outline below developed by Why Simple Wins author Lisa Bodell to help make simplification happen.

  1. Awareness – the journey to simplification begins with recognizing the toll taken by complexity. To help develop this awareness, choose a ministry event or activity that you feel has become complicated. On a chart tablet, list the name of the activity with your team, and then write down items that you team can identify that cause this complication.
  2. Identification – once aware of the complexity, write down items that your team can identify that cause this complication.
  3. Prioritization – use a “time versus value” equation to evaluate the opportunities you identified in the previous step. List which complications impede your progress the most, which problems will be hardest to eliminate, and those in which you can get the most traction toward simplifying.
  4. Execution – once the opportunities are identified, execute them by moving forward in real time.
  5. Habit Formation – simplification is never finished – it has to become a part of the way you operate

Gather your team and take 10 minutes to decide on one ministry or area that needs simplification. Next, using the above filters, spend 80 minutes discussing and then commit to three simplification steps in the next 14 days. Repeat throughout each ministry or program, as needed.

Excerpt taken from SUMS Remix 74-1, issued September 2017.

 

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “summary” for church leaders. Each Wednesday on 27gen I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt there.

 

> Purchase SUMS Remix here<<

 

 

Lessons From a Professional Kitchen: Excellence is the Result of a Series of Intentional Elements of Service

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The dining experience at a four-star restaurant provides excellent lessons for hospitality in the church.

With one son who is the general manager of a restaurant that is part of a national restaurant chain and another who is the food services manager for a conference center, I have a serious interest in all things food. My waistline also shows that, but that’s another story.

During a visit to my older son’s house I was perusing his bookshelf and took a look at “On the Line“, about the famous New York restaurant Le Bernardin and Executive Chef Eric Ripert. It’s a well-written and beautifully photographed look at the inner workings of the world-famous restaurant.

It’s also full of great lessons for churches that want to have world-class Guest Experiences.

Your church will not be serving exquisite meals that diners pay big bucks for – but your church can learn that the meal is only a part of the total dining experience.

The Dining Experience

One of the things that diners remark upon after eating at Le Bernardin is that the service is almost invisible. By the end of the meal, you’ve been helped by as many as seven people, but you can’t quite identify them. Although friendly and available, they work out of your field of attention so that you can focus on the food, and companions, in front of you.

While it might seem effortless, it’s a rigorous ballet that requires training and focus. The men and women juggle a plethora of details in their heads while projecting an air of gracious calm.

We have to perform to give you an illusion of effortless perfection. For you to have the right food in front of you at the right time, excellent and at the right temperature, and obviously having clean china – all those little details you’d never think of are vital

– Eric Ripert

 

THE QUICK SUMMARY – On the Line, by Eric Ripert

Take one top New York restaurant, add danger, drama, and dialogue, toss in their best recipes, and you have a cooking classic.

How does a 4-star restaurant stay on top for more than two decades? In On the Line, chef Eric Ripert takes readers behind the scenes at Le Bernardin, one of just three New York City restaurants to earn three Michelin stars. Any fan of gourmet dining who ever stole a peek behind a restaurant kitchen’s swinging doors will love this unique insider’s account, with its interviews, inventory checklists, and fly-on-the-wall dialogue that bring the business of haute cuisine to life.

From the sudden death of Le Bernardin’s founding chef, Gilbert Le Coze, to Ripert’s stressful but triumphant takeover of the kitchen at age 29, the story has plenty of drama. But as Chef Ripert and writer Christine Muhlke reveal, every day is an adventure in a perfectionistic restaurant kitchen. Foodies will love reading about the inner workings of a top restaurant, from how a kitchen is organized to the real cost of the food and the fierce discipline and organization it takes to achieve culinary perfection on the plate almost 150,000 times a year.

A SIMPLE SOLUTION

The most visible part of a dining experience is the food placed on the table in front of the diner. However, that meal represents many people doing many different tasks, some hours ahead of the mealtime.

Excellence happens best when it’s not seen at all. Your meal should be relaxed and gracious, but it’s hard to imagine the military precision with which the dining room is run.

Excellence doesn’t happen by accident but instead is the result of a series of intentional elements of service.

The center of attention in a four-star restaurant may be the food, but it’s the service before, during, and after that creates the experience.

At Le Bernardin in New York City, the service is as much the creation of Executive Chef Eric Ripert as is his exquisite dishes. Along with the restaurant’s founder Maguy Le Coze, Ripert has created the elements of service that keep Le Bernardin at the top of its class.

Hiring– while they prefer staff with a two- or three- star background, they have been known to go with their gut instinct and hire the people they like, those that have the demeanor and willingness to please.

Training– the standard of perseverance and constant training is set at the top and carried throughout the organization. General manager David Mancini and Maître d’ Ben Chekroun want each hire to know what goes into every other job on the floor. The constant cross training that goes on enables the entire staff from the captains to the busboys to operate in a seamless, fluid manner.

Knowledge– The level of service expected by customers at Le Bernardin is matched and exceeded by the knowledge the staff constantly pursues. From the technical side (knowing the menu by heart, how each serving is prepared, the correct place settings, etc.) to the human aspect (learning to watch guests for clues, anticipating their needs), the staff is always learning.

Attitude– over the years the atmosphere has become less formal, but Le Bernardin’s staff will provide what you are looking for: to celebrate, to eat, to do business, to entertain the family. Their goal is for you to enjoy the experience and leave happy with a smile.

The Sixth Sense– Chekroun says that the ability to read a guest is the key to providing four-star service. “You can tell if someone is used to a four-star restaurant or it’s their first time. It’s our job to put them at ease no matter the situation. Intuition is very important on the floor – before a guest can ask “Where’s my waiter?” you must be there.”

Teamwork– At Le Bernardin, service is like the proverbial chain – a weak link will compromise the whole thing. Anyone on the chain, from the time you make a reservation till the moment you leave, can ruin the experience. It’s all about functioning as a team; even though the service is broken into sections, that’s merely strategic. The entire team is expected to understand the ebb and flow of the service and step in before needed.

Presentation– The hallmark of the food at Le Bernardin is the exquisite simplicity of the food, which calls for adding the final touch at the table. The sauces for the meal are served at the table, which provides several advantages: warmer service, better flavors, and eye-catching presentations.

Eric Ripert, On The Line

A NEXT STEP

Let’s step away from the elegance of Le Bernardin and visit your church. Is it too big a jump to imagine that your hospitality needs to have the same elements of service as a four-star restaurant?

List the seven elements of service noted above, each on a chart tablet page.

After reading the description for each one, brainstorm with your team how that element of service applies to your hospitality ministry.

For each of the seven elements, write one or more actions that your hospitality teams are currently doing that are working well. Ask the question “Is this good enough, or can we do better?” List the responses on the appropriate page.

Now go back to the seven elements, this time looking for areas that are either a total miss or sorely lacking. Ask the question “How can we make this better?” List the responses on the appropriate page.

Finally, review all of the actions you have listed. Circle the top three your team wants to pursue in each category, and assign responsibility and timelines for each.

In ninety days, reconvene your team, bring out the chart tablets, and update progress and results for each of the actions circled.

Excerpt taken from SUMS Remix 73-2, issued August 2017.

 

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “summary” for church leaders. Each Wednesday on 27gen I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt there.

 

>> Purchase SUMS Remix here<<