Design Like Apple

John Edson is president of Lunar, a leading global design firm that has worked with Apple on many products. Edson’s book Design Like Apple uncovers the lessons from Apple’s singular approach to product creation, manufacturing, delivery, and customer experience.

From his earliest days at Apple, Steve Jobs set the standard that all products should be “insanely great.” Continuing that standard today, Apple sees design as a tool for creating beautiful experiences that surprise and delight, but also convey a point of view down to the smallest detail – from the tactile feedback of a keyboard to the out-of-the-box experience of an iPhone package. The entire Apple organization is designed to give top priority to design considerations.

Design Like Apple is subtitled “Seven Principles for Creating Insanely Great Products, Services, and Experiences.” Here are the seven principles with a short description:

  • Design makes all the difference – beauty, ingenuity, and charisma create a unique competitive advantage
  • Design the organization – nurture taste, talent, and a design culture
  • The product is the marketing – great products sell themselves
  • Design is systems thinking – product and context are one
  • Design out loud – prototype to perfection
  • Design is for people – connect with your customer
  • Design with conviction – commit to a unique voice

The content of Design Like Apple is a fascinating read, but the design of the book itself is amazing – this is a book that you won’t want to get on Kindle or other e-reader, but instead hold in your hands as you see how the author practices the book’s message in its own design.

You may wonder why I’m recommending this book for further study by leaders in ChurchWorld. That’s simple:

Leaders are designers.

The sooner you accept and apply that statement, the better off  you will be as a leader.

inspired by and adapted from Design Like Apple by John Edson

Design Like Apple

I plan to dive into the individual principles at a later date, but if you are curious about design and leadership, take a look at these posts:

Will the DEO Become Your Organization’s New Hero?

More than rigor, management discipline, integrity, or even vision – successfully navigating an increasingly complex world will require creativity.     – IBM Global CEO Study, 2010

There is no shortage of advice and counsel on how to become “creative” – as a matter of fact, the books and online resources available to today’s eager-to-learn leader are staggering to a fault. So much so that many leaders are tempted to throw in the towel and hope that their inherent traits or some measure of luck will suffice.

Authors Maria Giudice and Christopher Ireland want leaders to take another approach – one that organizations have used many times in the past. In their recent book Rise of the DEO, Giudice and Ireland advocate that leaders identify the strategy and function best suited to these tumultuous times and use it to guide your actions.

In a time where organizations need agility and imagination in addition to analytics, they believe it’s time to turn to Design as a model of leadership.

When we think design, our first association is change: change that responds to need, embodies desire, pursues a stated direction and reflects a shared vision. Those who are designers – either through training or by nature – actively encourage and support collective change.

Enter a new model for future leaders – the Design Executive Officer, or DEO.

Design leaders usually possess characteristics, behaviors, and mindsets that enable them to excel in unpredictable, fast-moving, and value-charged conditions.

Which pretty much describes the world leaders in organizations of all sizes find themselves today.

Giudice and Ireland have developed six defining characteristics of a DEO; do any of these look familiar to you?

DEOmindmap

Change Agent

DEOs aren’t troubled by change; in fact, they openly promote and encourage it. They understand traditional approaches, but are not dominated by them. As a result, they are comfortable disrupting the status quo if it stands in the way of their dream. They try to think and act differently than others. They recognize this ability as a competitive advantage.

Risk Taker

DEOs embrace risk as an inherent part of life and a key ingredient of creativity. Rather than avoiding or mitigating it, they seek greater ease and command of it as one of the levers they can control. They recast it as experimentation and invite collaborators. A failed risk still produces learning.

Systems Thinkers

Despite their desire to disrupt and take risks, DEOs are systems thinkers who understand the interconnectedness of their world. They know that each part of their organization overlaps and influences another. They know unseen connections surround what’s visible. This helps to give their disruptions intended, rather than chaotic, impact and makes their risk taking more conscious.

Intuitive

DEOs are highly intuitive, either by nature or through experience. They have the ability to feel what’s right, by using their intense perceptual and observational skills or through deep expertise. This doesn’t mean they have a fear of numbers. They know they that intuitively enhanced decision-making doesn’t preclude rational or logical analysis. They use both – and consider each valid and powerful.

Socially Intelligent

DEOs have high social intelligence. They instinctively connect with others and integrate them into well-defined and heavily accessed networks. They prefer spending time with employees, customers, and strangers rather than equipment, plants, or spreadsheets. “Everyday people” are a source of strength, renewal, and new ideas.

GSD

DEOs can be defined by a new set of initials: GSD – euphamistically short for “gets stuff done.” They feel an urgency to get personally involved, to understand details through their own interaction, and to lead by example. DEOs make things happen.

Is it time for someone in your organization to move toward becoming a DEO, looking at every organizational challenge as a design problem solvable with the right mixture of imagination and metrics?

inspired by and adapted from Rise of the DEO, by Maria Giudice and Christopher Ireland

Rise of the DEO

When Moses Isn’t Around, You Have to Create Your Own Miracle

According to the authors of Solving Problems with Design Thinking, most managers they meet harbor a deep, dark secret: They believe in their hearts that they are not creative.

In today’s seemingly rampant innovation mania, managers and leaders cannot appear unimaginative, let alone fail to come up with brilliant solutions to vexing problems on a whim.

For most of us there will be no Moses-like parting of the waters of the status quo that we might safely cross the Red Sea of innovation. Drowning is more likely our fate.     – from Solving Design Problems

There is hope.

Instead of trying to part the waters, leaders need to build a bridge to take us from the current reality to a new future.

In other words, we must manufacture our own miracles.

According to Liedtka et al, the technology for better bridge building already exists, right under our noses. What to call it is a matter of dispute, but they call it design thinking.

This approach to problem solving is distinguished by the following attributes:

  • It emphasizes the importance of discovery in advance of solution generation using market research approaches that are empathetic and user driven
  • It expands the boundaries of both our problem definition and our solutions
  • It is enthusiastic about engaging partners in co-creation
  • It is committed to conducting real-world experiments rather than just running analyses using historical data

And it works.

Design thinking is capable of reliably producing new and better ways of creatively solving a host of organizational problems.

inspired by and adapted from Solving Problems with Design Thinking by Jeanne Liedtka, Andrew King, and Kevin Bennett

 Solving Problems with Design Thinking

For further reading:

Why Design Thinking?

What If Leaders Thought Like Designers?

Leaders Need to Work Our of Both Sides of Their Brains

Waiting is a Less Risky Form of Saying “No”

A few thoughts from the intersection of Seth Godin, George Harrison, Alice in Wonderland, Dr. Seuss, and Todd Henry…

Auxano’s Founder and Team Leader, Will Mancini posed the following question in a morning text to our team:

Where could you use breakthrough clarity on your leadership team? 

The question is intended to be asked by our Navigators to the leaders they are connecting with in churches – but it’s also appropriate for leaders everywhere. Most leaders can immediately identify a barrier or roadblock that stands in their way of moving forward to better future. Many leaders also have some idea about how to break that barrier.

It begs another question: What are you waiting for?

That question was on my mind as I began my day’s reading, researching, curating, and editing – and over a period of a few hours, the following came together:

Excellence isn’t about working extra hard to do what you’re told. It’s about taking the initiative to do work you decide is worth doing. It’s a personal, urgent, this-is-my-calling way to do your job. Please stop waiting for a map. We reward those who draw maps, not those who follow them.   – Seth Godin

Mapmakers are those who can effectively circumnavigate constraints in order to make things happen. We all deal with constraints, especially if we are working inside an organization. There will always be organizational charts, reporting structures, budgets, and defined career paths of some sort. The question isn’t whether constraints exist, but whether persist in finding our way around and through them.

Where in your life and work are you waiting for permission? Don’t anticipate that someone is going to hand you a map. You’ll probably have to make your own. The good news is that once you get moving, the terrain becomes more visible and navigable. It’s only when you’re standing still, unaware of what’s over the next hill, that the path of progress is opaque and frightening.

Say yes, then figure it out along the way.

Todd Henry, Die Empty

A quote often wrongly attributed to The Cheshire Cat:

If you don’t know where you’re going, any road will get you there.   – George Harrison, from his song “Any Road”

The actual conversation between Alice and The Cheshire Cate:

“Would you tell me, please, which way I ought to go from here?”

“That depends a good deal on where you want to get to,” said the Cat.

“I don’t much care where–” said Alice.

“Then it doesn’t matter which way you go,” said the Cat.

“–so long as I get SOMEWHERE,” Alice added as an explanation.

“Oh, you’re sure to do that,” said the Cat, “if you only walk long enough.”

And, from everyone’s favorite graduation gift book,

You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You’re on your own. And you know what you know. And YOU are the one who’ll decide where to go…

   – Dr. Seuss, Oh, the Places You’ll Go!

A closing challenge from Todd Henry:

When you look back on your life, the moments you will be most proud of will likely be the ones where you stepped out of your comfort zone in the pursuit of something you believed in. Don’t allow the lull of comfort to keep you trapped in a place of complacency and subpar engagement.

You must own your own growth and take responsibility for your own progress.

inspired by, and adapted from, Todd Henry’s Die Empty

 Die Empty

with a little help from Dr. Seuss, Seth Godin, George Harrison, and Lewis Carroll

 

The Heart of Leadership

There is a lot more to leadership than great individual work. – Mark Miller, The Heart of Leadership

The Heart of LeadershipMark Miller, VP of Organizational Effectiveness at Chick-Fil-A, has just released his newest book, The Heart of Leadership. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them.

 

If you don’t demonstrate leadership character, your skills, and your results will be discounted, if not dismissed. – Mark Miller

heart-of-L-5b-preorder

 

In setting up the true “heart” of leadership, Miller uses the familiar and helpful metaphor of the iceberg: typically we only see about 10% above the waterline, with 90% below. Miller depicts the iceberg as a picture of leadership, with leadership skills being the visible 10%.

Great Leaders SERVE

  • See the Future
  • Engage and Develop Others
  • Reinvent Continuously
  • Value Results and Relationships
  • Embody the Values

That metaphor in itself is a helpful reminder, but the true strength of the book comes as Miller develops the “heart” of leadership – the 90% below the waterline.

Leadership is not about what you do nearly as much as it’s about who you are becoming – the heart of leadership is a matter of the heart. – Mark Miller

Download a sample chapter here.

Yield

…wrapping up this short throw-back series with the metaphor of a rockslide on I-40 on the NC/TN border that happened in 1997. That rockslide caused a lot of detours for months, and in the pre-GPS days, you had to pay attention to the road signs.

When a rockslide closes the highway, and you have to take a detour, you learn to rely a lot on road signs…

A “Yield” sign means I should stop and relinquish my progress to someone else. The last sign on this brief road trip is “yielding” our lives to God in worship.

courtesy highwaytrafficsupply.com

courtesy highwaytrafficsupply.com

Worship is any activity in which believers experience God in a meaningful, spiritually transforming way. True worship should lead worshipers to a deeper appreciation for God, a better understanding of His ways, and to a deeper commitment to Him. Encountering God in worship transforms us more and more into His likeness.

Worship begins with God, and not people. Worship is not something people do because they want to influence God. Worship is not something people do just out of gratitude, love, or fear. Emotions do not control worship; God controls worship. God instructs us how to worship and how not to worship.

God is sovereign and holy. Worship must not be done according to our small notions of Him, our limited conceptions of what He wants, or what might please us. God is above all, and we are to worship Him in the manner He desires.

God is in charge of worship. He created us and redeems us at His pleasure. He gave forms of worship in the Old Testament to direct Israel’s worship and has given His Holy Spirit in the New Testament to give us liberty and guidance in how to worship Him for who He is and what He has done. The Spirit brings liberty and freedom to worship.

The purpose of worship is to come before the Lord in obedience to praise Him, to hear from Him, to confess Him, and to commit our lives to Him. Every worship service is to be an encounter with the Lord, transcending our feelings, desires, and even our abilities to perform.

So that’s end of this quick trip, looking for road signs to guide us in the journey:

  • EvangelismOne Way
  • DiscipleshipSchool Zone
  • MinistryMen at Work
  • FellowshipMerging Traffic
  • WorshipYield

These five functions of the church are vital signs that must be followed in balance if we are to complete our journey.

When you come upon a rockslide, look to the signs to guide you to your destination.

part of a series taken from presentations 16 years ago, introducing the Purpose Driven Church principles to a church leadership team 

brought back today to connect to Auxano’s release of the first Team UP resource, featuring the Top 100 Quotes from Purpose Driven Church, with applications and exercises from Church Unique

100PDQ

Merging Traffic

…continuing this short throw-back series with the metaphor of a rockslide on I-40 on the NC/TN border that happened in 1997. That rockslide caused a lot of detours for months, and in the pre-GPS days, you had to pay attention to the road signs.

When a rockslide closes the highway, and you have to take a detour, you learn to rely a lot on road signs…

Merging Traffic” means look out and be alert to join in with the traffic around you. You are all heading toward a common destination – work together and you will arrive in one piece. Ignore each other, trying to  get ahead of someone else, and you will cause a wreck.

courtesy roadtrafficsigns.com

courtesy roadtrafficsigns.com

Fellowship does not happen by accident. It does not happen without the power of God working in individual believers and in the church body. As believers share with other their salvation experiences, practice Christ-like lives, and demonstrate their faith by serving others, fellowship flourishes as sure as summer follows spring.

Fellowship is more than just a feeling of goodwill in a congregation. Fellowship is a person-to-person relationship, and Christian fellowship also involves a relationship with God.

Fellowship is vital to a healthy church. Without warm, loving fellowship churches will not grow. People will not come where bickering , selfishness, coldness, and tensions prevail. People want to be where peace, love, joy and family relationships prevail.

A church whose fellowship is broken usually is a church that has lost sight of its other main functions: evangelism, discipleship, ministry and worship. Churches cannot have the kind of fellowship we want and our Lord expects unless they focus on evangelism, discipleship, ministry, and worship.

Fellowship follows naturally when a church heeds God’s call to practice the other four Kingdom functions.

Christ’s unity is a pattern for us to display and enjoy in the church. In John 17:21 we see the prayer of Jesus:

The goal is for all of them to become one heart and mind – just as you, Father are in me and I in you, so that they might be one heart and mind with us. Then the world might believe that you, in fact, sent me. (The Message)

The work of Christ and the Spirit in our lives gives us love for one another and a unity of purpose and vision. This results in fellowship.

 

part of a series taken from presentations 16 years ago, introducing the Purpose Driven Church principles to a church leadership team

brought back today to connect to Auxano’s release of the first Team UP resource, featuring the Top 100 Quotes from Purpose Driven Church, with applications and exercises from Church Unique

100PDQ

 

Men at Work

…continuing this short throw-back series with the metaphor of a rockslide on I-40 on the NC/TN border that happened in 1997. That rockslide caused a lot of detours for months, and in the pre-GPS days, you had to pay attention to the road signs.

When a rockslide closes the highway, and you have to take a detour, you learn to rely a lot on road signs…

“Men at Work” is a common sign on the road today. Actually, the signs should read “Men & Women at Work” because many road crews have several women on them.

courtesy roadtrafficsigns.com

courtesy roadtrafficsigns.com

Ministry is men and women at work, becoming ministers of God to His world.

Christian compassion and the principles of God’s Kingdom demands that we minister to all persons without regard to their race, religious affiliation, abilities, or circumstances. We meet the needs of others in response to the command of Christ. If we fail to minister, we fail to obey the Lord’s command. In eternity, we will find we have ministered to Jesus as we have ministered to needy, hurting, persons.

Whoever wants to be great must become a servant. Whosoever wants to be first among you must be your slave. That is what the Son of Man has done: He came to serve, not be served – and then to give his lie in exchange for the many who are held hostage. (Matthew 20:26-28, The Message)

Christians may view ministry as something they can do in their own power and with their own resources. We cannot save persons in our own power. Neither can we adequately meet their needs. Only God can provide the means to minister to the overwhelming needs of persons worldwide.

We desperately need God’s help and blessing in this huge task. We are to help the helpless and hurting persons and love them in the name of Christ with the resources He provides. The physical and spiritual needs of persons require our attention. God has chosen use us to meet those needs. With His help and power, we can do it.

The needs of churches and believers are constant and challenging. No one person can meet every need in the church alone, but serving together, with the power of the Holy Spirit, the needs can be met. The Lord will provide through His people and beyond His people the resources we need.

No church will be healthy unless it commits to minster as the Lord provides need and opportunities.

 

part of a series taken from presentations 16 years ago, introducing the Purpose Driven Church principles to a church leadership team

brought back today to connect to Auxano’s release of the first Team UP resource, featuring the Top 100 Quotes from Purpose Driven Church, with applications and exercises from Church Unique

100PDQ

School Zone

…continuing this short throw-back series using the metaphor of a rockslide on I-40 on the NC/TN border that happened in 1997. That rockslide caused a lot of detours for months, and in the pre-GPS days, you had to pay attention to the road signs.

When a rockslide closes the highway, and you have to take a detour, you learn to rely a lot on road signs…

The School Zone sign signifies learning. “Learning” in the Bible is discipleship. Discipleship is a process that begins after conversion and continues throughout a believer’s life. Discipleship calls for our undivided attention and commitment to follow the commands of our Lord. Discipleship is not an option for any church or believer. Christ mandated it in the Great Commission. To disciple others is to obey our Lord’s command; to do otherwise is to disobey Him.

SchoolZone

courtesy highwaytrafficsupply.com

To understand that discipleship is not an option for believers and that it involves taking up one’s cross daily to follow Christ is to begin to understand the work of each believer and the church.

Ephesians 4:11-13 perfectly expresses God’s will for every believer as He builds His kingdom:

He handed out gifts of apostle, prophet, evangelist, and pastor-teacher to train Christians in skilled servant work, working within Christ’s body, the church, until we’re all moving rhythmically and easily with each other, efficient and graceful in response to God’s Son, fully mature adults, fully developed within and without, fully alive like Christ. (The Message)

He calls and appoints persons with special gifts to equip the saints for their work in building up the body of Christ. Sadly, many churches do little to disciple believers when our Lord is ready and willing to guide and empower us to accomplish the task.

Maturing discipleship means that believers are living for the Lord in all areas of life. They take the Bible seriously and without question or compromise. The life of Christ is the center and focus of their lives.

Discipleship is God’s plan for maturing His children. We are saved by God through His grace and given to the church for care and obedience. Discipling believers requires commitment, patience, obedience, because growing and maturing believers requires time.

 

part of a series taken from presentations 16 years ago, introducing the Purpose Driven Church principles to a church leadership team

brought back today to connect to Auxano’s release of the first Team UP resource, featuring the Top 100 Quotes from Purpose Driven Church, with applications and exercises from Church Unique

100PDQ