The Heart of Leadership

There is a lot more to leadership than great individual work. – Mark Miller, The Heart of Leadership

The Heart of LeadershipMark Miller, VP of Organizational Effectiveness at Chick-Fil-A, has just released his newest book, The Heart of Leadership. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them.


If you don’t demonstrate leadership character, your skills, and your results will be discounted, if not dismissed. – Mark Miller



In setting up the true “heart” of leadership, Miller uses the familiar and helpful metaphor of the iceberg: typically we only see about 10% above the waterline, with 90% below. Miller depicts the iceberg as a picture of leadership, with leadership skills being the visible 10%.

Great Leaders SERVE

  • See the Future
  • Engage and Develop Others
  • Reinvent Continuously
  • Value Results and Relationships
  • Embody the Values

That metaphor in itself is a helpful reminder, but the true strength of the book comes as Miller develops the “heart” of leadership – the 90% below the waterline.

Leadership is not about what you do nearly as much as it’s about who you are becoming – the heart of leadership is a matter of the heart. – Mark Miller

Download a sample chapter here.