The Power of the Humble Napkin

Any problem can be made clearer with a picture, and any picture can be made using the same simple set of tools and rules. (The Back of the Napkin, Dan Roam)

When Herb Kelleher was brainstorming about how to beat the traditional hub-and-spoke airlines, he grabbed a bar napkin and a pen. Three dots to represent Dallas, Houston, and San Antonio. Three arrows to show direct flights.

Problem solved.

The napkin sketch made it easy to sell Southwest Airlines to investors and customers – and the rest is history.

Sitting in Hardees yesterday eating a late lunch, I couldn’t help but notice the napkin dispenser.

What will you create today?

Want to know more about visual thinking?

Think Visual

Your Visual Thinking Toolkit

The Art of Visualization

Advertisement

One thought on “The Power of the Humble Napkin

  1. Pingback: Seeing With Your Brain « 27gen

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s