It’s very easy to become overwhelmed by the size and complexity of some tasks you undertake.
…like planning a week-long visit to Walt Disney World.
That’s the place I found myself in five years ago, when my wife and I began planning a Walt Disney World trip for our 22-year old daughter, as a delayed college graduation gift.
I had been to the Magic Kingdom once. As a senior in high school. For a day. In 1976. A long time ago…
Some things had changed a lot, and my memory wasn’t that good about the trip anyway. Being the research kind of guy, I began looking online at various websites about 9 months prior to the trip. I also checked out some guide books from the library. But the hands down, absolutely best way to plan a trip to Disney World is to use a travel planner. Better yet, a travel planner whose specialty is the Disney Empire, and is an Authorized Disney Vacation Planner.
Enter Annette at Small World Vacations. When some good friends found out what we were going to do, they heartily recommended I get in touch with Annette. I’m so very glad I did! She walked me through the basics, helped me choose the best options for a fun week, made great recommendations for things to do and places to eat, and generally helped created a great week for us.
Through her services, we were able to get a fabulous room in a great resort, get all the dinner reservations we wanted, and plan plenty of surprises for our daughter. Annette’s service didn’t stop in the preplanning, either. When I had a couple of questions just before I left, she was quick to answer them. And waiting for us when we got back was an email welcoming us home and wanting to know how our week went. And so, over the last five years, in preparing for many return trips to Walt Disney World, my first call has always been to Annette. Whether it’s a year in advance (planning a week-long trip for my immediate family of 13) or a week before (a last-minute change in schedule allowing me a day in the parks), the help and guidance of an expert is invaluable.
Planning is easier when you work with someone who’s been there before.
This takeaway doesn’t just apply to planning to go to Disney – I also found out it applied to what Disney itself does in their development for future attractions. While they are reluctant to just “copy” what has worked in one Park and transfer it to another, they do learn valuable lessons and apply a continuous learning cycle to all their operations.
The takeaway also applied to how they staffed Disney World prior to its opening in 1971: a year before the Park opened, they hired several hundred college sophomores for seasonal work; the next year, they went after juniors, and the following year, when the Park was really hitting its stride, they hired seniors. The best of this experienced group were offered entry-level management positions after graduation, and many went on to achieve high-level positions all across the Disney companies.
How do you take advantage of experience in planning and staffing at your organization?
Oh, there’s one other thing: Even with the best of outside help, you still have to do the work yourself.