The Human Element: Framing in a Digital World

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From pandemics to populism, AI to ISIS, wealth inequity to climate change, humanity faces unprecedented challenges that threaten our very existence. The essential tool that will enable humanity to find the best way forward is defined in Framers by internationally renowned authors Kenneth Cukier, Viktor Mayer-Schönberger, and Francis de Véricourt. 

To frame is to make a mental model that enables us to make sense of new situations. Frames guide the decisions we make and the results we attain. People have long focused on traits like memory and reasoning, leaving framing all but ignored. But with computers becoming better at some of those cognitive tasks, framing stands out as a critical function—and only humans can do it. This book is the first guide to mastering this human ability.

Illustrating their case with compelling examples and the latest research, authors Cukier, Mayer-Schönberger, and de Véricourt examine:

– Why advice to “think outside the box” is useless

– How Spotify beat Apple by reframing music as an experience

– How the #MeToo twitter hashtag reframed the perception of sexual assault

– The disaster of framing Covid-19 as equivalent to seasonal flu, and how framing it akin to SARS delivered New Zealand from the pandemic

Framers shows how framing is not just a way to improve how we make decisions in the era of algorithms—but why it will be a matter of survival for humanity in a time of societal upheaval and machine prosperity

KEY LEARNINGS

Concept 1: Framing Effects

Framing effects demonstrate how the way information is presented can significantly influence people’s decisions and perceptions. This concept teaches non-profits to strategically choose the language and context they use to frame their mission, projects, and messages. By emphasizing certain aspects and downplaying others, non-profits can shape how their audiences interpret and respond to their initiatives.

Application: Non-profits can tailor their communication to align with the values and emotions of their target audience. For instance, when discussing a social issue, the application suggests using positive and empathetic language to evoke support and engagement.

Concept 2: Cognitive Biases

Cognitive biases are inherent mental shortcuts that affect how individuals perceive and process information. Non-profits can leverage an understanding of these biases to optimize their messaging and campaigns. By recognizing biases such as confirmation bias and availability heuristic, organizations can craft messages that resonate with audiences more effectively.

Application: The application provides guidance on crafting messages that counteract common cognitive biases. For instance, non-profits can present balanced and evidence-based information to counter confirmation bias and employ vivid stories to overcome the availability heuristic.

Concept 3: Narrative Power

The power of narrative lies in its ability to connect emotionally with audiences and make information memorable. Non-profits can harness the impact of storytelling to convey complex issues in relatable ways, making their cause more compelling and accessible. Effective storytelling can create a sense of empathy and urgency, encouraging individuals to take action.

Application: Non-profits can learn to incorporate personal stories of individuals affected by their initiatives. The application offers strategies for weaving narratives into campaigns, emphasizing the human impact of their work to inspire empathy and drive support.

Concept 4: Perception Management

Perception management involves shaping how people perceive certain information, often by influencing the context in which it is presented. Non-profits can apply this concept to reframe challenges as opportunities and emphasize the progress made, fostering a positive outlook among supporters.

Application: The application suggests strategies for positioning setbacks as learning experiences and highlighting successes in measurable terms. By guiding non-profits to manage perceptions effectively, the application helps maintain stakeholder confidence and support.

Concept 5: Contextual Communication

Contextual communication recognizes the importance of adapting messages to different cultural, social, and economic contexts. Non-profits can enhance their impact by tailoring their communication strategies to resonate with diverse audiences. This approach demonstrates respect for the unique perspectives of various communities.

Application: To facilitate contextual communication, the application provides guidelines for researching and understanding the values and norms of different target audiences. By demonstrating cultural sensitivity, non-profits can establish deeper connections and foster inclusive engagement.

Kenneth Cukier, Viktor Mayer-Schönberger, and Francis de Véricourt’s Framers offers a thought-provoking exploration of the uniquely human ability to frame problems and solutions. The authors argue that in a world increasingly dominated by technology, this ability remains indispensable.

The Power of Framing

Framing, as the authors define it, is the process of creating mental models that allow us to see patterns, predict outcomes, and make sense of new situations. These mental models, or frames, guide our decisions, shape our perceptions, and ultimately determine our success.

The Human Edge

While machines excel at certain tasks, such as data analysis and pattern recognition, they lack the ability to frame problems in the same way that humans do. Humans possess a unique ability to synthesize information, draw connections, and create narratives that give meaning to complex situations. This ability, the authors argue, is essential for effective problem-solving, innovation, and leadership.

Examples of Framing in Action

The book is rich with examples that illustrate the power of framing. One particularly striking example is the story of the Wright brothers. The Wright brothers were not the first to experiment with flight, but they were the first to succeed. Their success can be attributed, in part, to their ability to frame the problem of flight in a new way. By focusing on the challenge of controlling an aircraft in flight, rather than simply building a heavier-than-air machine, the Wright brothers were able to develop a revolutionary new approach to aviation.

The Dangers of Poor Framing

The authors also explore the negative consequences of poor framing. For example, the initial framing of COVID-19 as equivalent to a seasonal flu contributed to the mishandling of the pandemic. By downplaying the seriousness of the virus, policymakers and the public were unprepared for the challenges that lay ahead.

Practical Implications

Framers offers practical advice on how individuals and organizations can improve their framing skills. The authors emphasize the importance of cultivating curiosity, seeking diverse perspectives, and practicing empathy. They also argue that it is essential to be aware of the biases that can influence our framing.

Limitations and Ethical Considerations

While Framers offers a compelling argument for the importance of human framing, it is not without its limitations. Some readers may find the book’s focus on individual agency somewhat narrow. While the authors acknowledge the role of societal factors and systemic biases in shaping our frames, they primarily emphasize the power of individual choice and action.

Additionally, the book could have benefited from a more in-depth discussion of the potential ethical implications of framing. In particular, the authors could have explored the ways in which framing can be used to manipulate public opinion and promote harmful ideologies.


Framers is a valuable contribution to our understanding of the human mind and its place in the technological age. By highlighting the unique ability of humans to frame problems and solutions, the authors offer a hopeful message about our potential to thrive in a world increasingly dominated by machines.

Framers explores the power of framing, perception, and communication in influencing decision-making. By integrating these concepts, leaders can enhance their messaging, outreach, and impact.

The Power of Imagination: How ‘Imaginable’ Reshapes Our View of the Future

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The COVID-19 pandemic, increasingly frequent climate disasters, a new war – events we might have called “unimaginable” or “unthinkable” in the past are now reality. Today it feels more challenging than ever to feel unafraid, hopeful, and equipped to face the future with optimism. How do we map out our lives when it seems impossible to predict what the world will be like next week, let alone next year or next decade? What we need now are strategies to help us recover our confidence and creativity in facing uncertain futures.

In Imaginable, Jane McGonigal draws on the latest scientific research in psychology and neuroscience to show us how to train our minds to think the unthinkable and imagine the unimaginable. She invites us to play with the provocative thought experiments and future simulations she’s designed exclusively for this book, with the goal to: 

  1. Build our collective imagination so that we can dive into the future and envision, in surprising detail, what our lives will look like ten years from now
  2. Develop the courage and vision to solve problems creatively
  3. Take actions and make decisions that will help shape the future we desire
  4. Access “urgent optimism,” an unstoppable force within each of us that activates our sense of agency

Imaginable teaches us to be fearless, resilient, and bold in realizing a world with possibilities we cannot yet imagine—until reading this transformative, inspiring, and necessary book.

In Imaginable: How to See the Future Coming and Feel Ready for Anything―Even Things That Seem Impossible Today, futurist and game designer Jane McGonigal presents a compelling case for the power of imagination in preparing for and shaping the future. Published in 2022, the book draws on McGonigal’s extensive experience in future forecasting and game design to offer readers practical tools and strategies for envisioning and adapting to potential future scenarios.

McGonigal’s central argument is that by actively imagining various future possibilities, we can better prepare ourselves mentally and emotionally for change, increase our resilience, and even influence the direction of future events. She contends that many seemingly “unimaginable” events are actually quite predictable if we learn to look for the right signals and think more expansively about potential outcomes.

The book is divided into three main sections:

  1. Why we need to imagine the unimaginable
  2. How to imagine the unimaginable
  3. What to do with our imagination

Throughout these sections, McGonigal introduces readers to various futuring techniques, including scenario planning, signal spotting, and her own “urgent optimism” approach. She also shares numerous examples of how these techniques have been applied in real-world situations, from pandemic preparedness to climate change adaptation.

Key Concepts and Takeaways

Urgent Optimism: McGonigal introduces this concept as a mindset that combines a sense of agency with hope for the future. By imagining potential challenges and opportunities, we can feel more motivated and capable of taking action in the present.

10-year Future Thinking: The author emphasizes the importance of thinking on a 10-year time scale, arguing that this timeframe is long enough to envision significant changes but short enough to feel personally relevant.

Scenario Planning: McGonigal details various methods for creating and exploring future scenarios, encouraging readers to consider both positive and negative possibilities.

Signal Spotting: The book teaches readers how to identify early indicators of future trends and potential disruptions, enhancing their ability to anticipate and prepare for change.

Collective Intelligence: McGonigal highlights the value of diverse perspectives and collaborative imagination in futuring exercises.

Simulations and Games: Drawing on her background in game design, the author illustrates how simulations and games can be powerful tools for exploring future scenarios and building adaptive skills.

Strengths of the Book

  • Accessibility: McGonigal’s writing style is engaging and accessible, making complex futuring concepts approachable for a general audience.
  • Practical Exercises: The book includes numerous exercises and thought experiments that readers can use to develop their own futuring skills.
  • Real-World Examples: McGonigal provides a wealth of case studies and examples that illustrate the practical applications of futuring techniques.
  • Interdisciplinary Approach: The author draws on insights from psychology, sociology, economics, and other fields to provide a well-rounded perspective on future thinking.
  • Optimistic Outlook: While acknowledging potential challenges and risks, the book maintains an overall optimistic tone that empowers readers to take an active role in shaping the future.

Potential Weaknesses

  • Bias Towards Technological Solutions: Some critics may argue that the book places too much emphasis on technological solutions to future challenges, potentially overlooking other important factors.
  • Western-Centric Perspective: While McGonigal does include some global examples, the book’s perspective is primarily rooted in Western, developed-world contexts.
  • Overwhelm Factor: The sheer number of potential future scenarios and techniques presented may be overwhelming for some readers, potentially leading to analysis paralysis rather than action.

Imaginable is a thought-provoking and empowering book that challenges readers to expand their thinking about the future. Jane McGonigal successfully demystifies the process of future forecasting and provides practical tools for individuals and organizations to enhance their adaptive capacity.

The book’s strengths lie in its accessible presentation of complex ideas, its wealth of practical exercises, and its optimistic yet grounded approach to future thinking. McGonigal’s expertise in game design and simulations adds a unique perspective to the field of futurism, offering innovative ways to engage with potential future scenarios.

While the book may at times feel overwhelmingly comprehensive or skew towards technological solutions, these minor drawbacks are outweighed by the valuable insights and actionable strategies it provides. “Imaginable” is particularly relevant in our rapidly changing world, where the ability to anticipate and adapt to new challenges is increasingly crucial.

For readers interested in personal development, organizational strategy, or simply expanding their cognitive horizons, Imaginable offers a compelling roadmap for navigating an uncertain future. By encouraging us to exercise our “imagination muscles,” McGonigal ultimately empowers us to become active participants in shaping the world of tomorrow.

Whether you’re a business leader, policy maker, educator, or simply an individual curious about what the future might hold, Imaginable provides valuable tools and perspectives for envisioning and preparing for the challenges and opportunities that lie ahead. In a world where change is the only constant, McGonigal’s work serves as a guide to not just surviving, but thriving in the face of uncertainty.

Part of a regular series on 27gen, entitled Wednesday Weekly Reader.

During my elementary school years one of the things I looked forward to the most was the delivery of “My Weekly Reader,” a weekly educational magazine designed for children and containing news-based current events.

It became a regular part of my love for reading, and helped develop my curiosity about the world around us.

“The Great Good Place”: A Cornerstone in Understanding Third Spaces

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Embark on a journey that will change your perspective on community and individual well-being. In The Great Good Place, Ray Oldenburg gave the term “third places,” where people gather for the pleasure of good company and conversation, and explained just how important they are.

  • Discover the benefits of informal public and civic life and how it contributes to community health and individual well-being.
  • Explore how third places have been, and still are, vital to grassroots democracy.
  • Experience the power of third places and how they bring people together, fostering a sense of belonging and connection.
  • Allow this book to inspire you to create and revitalize your own third places, from coffee houses to community centers, and make a positive impact on your community.
  • Learn from real-life examples around the world, and see how third places have transformed and revitalized communities.
  • Gain a deeper understanding of the history and evolution of third places, from coffee houses to bookstores, and how they continue to play a vital role in our society.

Discover the power and potential of third places and how they can change your community and your life. Don’t miss out on this new edition of the original, groundbreaking The Great Good Place.

Ray Oldenburg’s The Great Good Place (1989) has had a profound influence on urban sociology and the study of social spaces. His work introduces the concept of the “third place,” referring to informal gathering places that are neither home (the first place) nor work (the second place). This idea has become crucial in understanding community dynamics, social interaction, and the structure of public life. Oldenburg’s book not only underscores the importance of these spaces in fostering a sense of community, but also highlights the negative consequences of their decline in contemporary society. This article will offer a brief summary of The Great Good Place, examine its impact on the concept of the third place, and discuss its lasting influence on urban planning, sociology, and community development.

Brief Summary of The Great Good Place

In The Great Good Place, Oldenburg argues that third places – such as cafes, bars, libraries, parks, and community centers – are essential for maintaining the social fabric of a community. These are places where people can meet informally, share experiences, and engage in discussions with others outside of their usual social circles. The essence of these spaces is that they are accessible, welcoming, and neutral, fostering a sense of inclusivity and belonging.

Oldenburg identifies several characteristics that define a third place:

1. Neutral Ground: Third places are not bound by the rules and formalities of home or work environments. People can come and go freely.

2. Leveling Spaces: Social hierarchies often dissipate in third places, allowing people from diverse backgrounds to interact on equal footing.

3. Conversation as the Main Activity: These spaces are conversation-centric, encouraging informal dialogue and exchanges.

4. Accessibility and Accommodation: Third places are easy to access, often with low or no cost, and open to all members of the community.

5. Regulars and Newcomers: While some people become regular patrons of third places, these spaces are also welcoming to newcomers, who can integrate into the social atmosphere.

6. Playfulness: Third places often have a relaxed, playful environment that contrasts with the seriousness of home or work life.

7. Home Away from Home: Many people develop a sense of comfort and belonging in third places, viewing them as extensions of their personal space.

Oldenburg’s analysis is a direct response to what he sees as the declining presence of third places in the United States, particularly in suburban areas where people are increasingly isolated in private homes and vehicles. He laments that modern urban planning and commercial interests have prioritized privatized, consumer-centric spaces over communal gathering points. The decline of such spaces, Oldenburg argues, contributes to a loss of community cohesion, weakening social bonds.

Impact on the Concept of the Third Place

Oldenburg’s work introduced the terminology of “third place” into the academic and popular lexicon, fundamentally reshaping how urban planners, sociologists, and community organizers think about public spaces. Before *The Great Good Place*, there was no widely accepted framework for understanding informal social gathering places as a distinct and critical part of human social life. Oldenburg synthesized a diverse range of examples, from European cafes to American bars, creating a theoretical framework that was broadly applicable across different cultures and contexts.

The concept of the third place has particular importance in understanding urban development and the social consequences of suburbanization. In the early 20th century, many cities around the world had thriving public spaces where people could gather and socialize informally. With the rise of suburban living and the growth of car-dependent societies, however, many of these spaces were either lost or commercialized, turning into malls or large chain establishments that lacked the organic, community-centered atmosphere of traditional third places. Oldenburg’s work illuminated this shift, highlighting how the decline of these spaces led to greater social isolation and a loss of community cohesion.

Characteristics and Evolution of Third Places

Oldenburg’s third places are dynamic spaces where conversation flows freely, hierarchies dissolve, and social interaction thrives. Historically, cafes in Europe, pubs in the UK, and diners in the US have all exemplified third places, where regular patrons and newcomers alike could engage in community life. Oldenburg’s book revitalized interest in these environments, but also called attention to their disappearance in the face of modernization and commercialization.

Not all third places are alike, however. While some may be primarily about fostering conversation, others serve as locations where cultural norms and behaviors can be challenged. For example, coffeehouses in 18th-century England were often sites of intellectual debate, while American taverns have historically been places of political organization and community activism.

In contemporary society, the proliferation of digital technologies and social media has created new potential third places online. However, these virtual spaces lack many of the characteristics Oldenburg celebrates, such as physical presence, unstructured interaction, and a sense of local community. While online spaces offer connection, the embodied experience of third places remains unique and irreplaceable, making their physical presence still vitally important in modern life.

Lasting Impact of The Great Good Place

Oldenburg’s The Great Good Place has had a lasting influence on several fields, including urban planning, sociology, community development, and even commercial architecture. Its impact is particularly notable in how it shifted the focus of urban planners and developers toward creating public spaces that encourage informal socialization. 

1. Urban Planning and Design

Urban planners and designers now pay greater attention to the importance of fostering third places in communities. The book has inspired the development of mixed-use neighborhoods that prioritize walkability, communal spaces, and local businesses over the isolated, car-dependent structures typical of suburban sprawl. Public parks, community centers, and local businesses have increasingly become focal points in city planning efforts to encourage vibrant social interactions and stronger community ties.

In more recent years, efforts to develop “complete streets” and walkable urban centers have directly responded to Oldenburg’s concerns about suburban isolation. Municipalities have begun designing public spaces that promote a sense of community, integrating plazas, green spaces, and pedestrian-friendly infrastructure into neighborhoods.

2. Sociology and Community Studies

Oldenburg’s analysis has broadened the scope of sociological studies concerning social capital, community interaction, and public spaces. Sociologists now regularly refer to third places when discussing how communities bond and form social ties. The book has become a foundational text in community studies, sparking research on how different types of third places contribute to social cohesion and collective identity.

3. Business and Commercial Spaces

The rise of “third places” as a business concept has been particularly impactful, with companies like Starbucks explicitly positioning themselves as third places. By offering comfortable seating, free Wi-Fi, and a welcoming atmosphere, many coffee shops, cafes, and bookstores have adopted the third-place model to attract customers seeking informal gathering spaces. While some argue that this commercialization dilutes the true essence of the third place, the integration of Oldenburg’s ideas into business strategy has nonetheless expanded the role of social spaces in contemporary life.

4. Community Development and Revitalization

Community organizers have also drawn from The Great Good Place to advocate for the revitalization of social spaces, particularly in underserved or marginalized communities. The creation of accessible, welcoming third places has become a priority in community development initiatives aimed at reducing social isolation and fostering neighborhood engagement. In this sense, Oldenburg’s ideas have had a direct impact on social policy, particularly concerning public health and community well-being.

People in a bookstore, cafe, and coffee shop setting

Ray Oldenburg’s The Great Good Place introduced a transformative concept that reshaped our understanding of informal gathering spaces. By emphasizing the importance of third places in fostering community ties and social capital, Oldenburg’s work challenged urban developers, sociologists, and community organizers to rethink how public spaces are structured and utilized. The lasting impact of The Great Good Place is evident in the renewed focus on creating vibrant, accessible, and inclusive spaces where people can come together, fostering a greater sense of community in an increasingly fragmented world.

How to Rethink and Redefine Your Approach to Leadership in Times of Upheaval

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Crises are inevitable, but your response to them can shape your legacy.

In a world where crises seem to be the new normal, leadership that adapts is more vital than ever. In his new book How Not to Waste a Crisis, bestselling author Tod Bolsinger offers a refreshing perspective on turning chaos into opportunity. 

Unlike a typical leadership book, How Not to Waste a Crisis is an invitation to rethink and redefine your approach to leadership in times of upheaval. What sets the book apart is its vibrant storytelling, engaging illustrations, and practical exercises. Each chapter brings to life real-world examples and transforms complex concepts into digestible insights.

Whether you’re leading a church, nonprofit, or any mission-driven organization, How Not to Waste a Crisis provides:

Wisdom for Navigating Crises: Learn to lead with adaptability, not sheer effort.

Practical Advice: Enjoy insights from bestselling leadership author Tod Bolsinger.

Engaging and Digestible Chapters: Experience storytelling at its best.

Exercises and Case Studies: Apply what you learn immediately with team exercises and real-life examples.

Discover how to turn challenges into opportunities for growth. Don’t just read about leadership – experience transformation through the pages of How Not to Waste a Crisis.


In a world where predicting the future is increasingly difficult, adaptive leadership offers a powerful alternative: Don’t predict. Prototype. By embracing diverse perspectives, asking powerful questions, and engaging in thoughtful experimentation, leaders can guide their organizations through even the most turbulent times.

In today’s rapidly changing world, traditional leadership approaches often fall short when faced with complex, adaptive challenges. To thrive in this environment, leaders must embrace a new paradigm: adaptive leadership. This article explores the key components of adaptive leadership and how they can be applied to navigate uncertainty and drive meaningful change.

The Power of Diverse Interpretations

One of the cornerstones of adaptive leadership is the ability to gather and synthesize diverse interpretations of a situation. While it’s tempting for leaders to rely on their own perspectives or create echo chambers of like-minded individuals, true insight comes from embracing a variety of viewpoints.

Consider these examples:

  • A decline in donations to a non-profit organization could be seen as a failure in fundraising skills or an opportunity to explore new investment models.
  • Decreased church attendance might indicate a lack of commitment from members or a chance to reach a younger, digitally-savvy audience.
  • Students who seem “glad to be together” may actually be masking deeper issues of belonging and inclusivity.

By actively seeking out and listening to diverse interpretations, leaders can uncover hidden patterns and themes that might otherwise go unnoticed. This process allows for a deeper understanding of the challenges at hand and opens up new possibilities for action.

From Observation to Interpretation

The journey from observation to interpretation is a critical one in adaptive leadership. While the observation stage focuses on gathering as much data as possible, the interpretation stage is about making sense of that data through multiple lenses. This shift requires leaders to:

  1. Look for recurring themes across different perspectives.
  2. Consider whether certain voices are dominating the conversation or if important viewpoints are being overlooked.
  3. Identify the underlying emotions and energy behind the words being spoken.

As leaders engage in this process, they often discover a “song beneath the words” – a unifying theme that ties together seemingly disparate interpretations. This might manifest as:

  • A tension between preserving cherished values and embracing necessary change.
  • A gap between stated organizational values and actual practices.
  • An underlying anxiety or enthusiasm that permeates the entire system.

By tuning into these deeper currents, adaptive leaders can gain invaluable insights into the true nature of the challenges they face.

The Art of Formulating Learning Questions

A key shift in adaptive leadership is moving away from the “expert expectation” – the assumption that leaders should have all the answers. Instead, adaptive leaders become expert questioners, focusing on formulating powerful questions that drive learning and exploration.

Effective learning questions are:

  1. Open-ended (using “how,” “what,” and “why”)
  2. Genuinely engaging (demonstrating care for both the people answering and the answers themselves)
  3. Designed to dig deeper beneath surface-level responses

Some universally useful questions include:

  • “What do you think about this?”
  • “What else?” (Asked repeatedly until all ideas are exhausted)
  • “What life experience shaped you to think, believe, or see the world that way?”

By embracing curiosity and humility, leaders create an environment where complex challenges can be explored more fully, and new insights can emerge.

Playful Interventions: The Power of Prototypes

In a world of constant change, the ability to adapt quickly is crucial. Adaptive leaders embrace a “bias for action” – not by stubbornly repeating past behaviors, but by engaging in thoughtful experimentation. This is where the concept of prototypes comes into play.

Prototypes are safe, modest, and inexpensive experiments designed to test ideas and challenge assumptions. They allow organizations to:

  1. Explore critical questions formulated in earlier stages of the adaptive process.
  2. Challenge default behaviors and mental models.
  3. Learn valuable insights with minimal risk and investment.

The key to effective prototyping is focusing on learning rather than immediate success. Instead of asking, “Does it work?” the primary question becomes, “What will we learn?” This shift in mindset encourages more frequent experimentation and reduces the fear of failure.

Interestingly, research from companies like Google has shown that significant insights can be gained from surprisingly small sample sizes. Their famous Design Sprint process revealed that 80% of necessary information could be gathered from just five respondents. This finding should embolden leaders to embrace prototyping as a low-risk, high-reward strategy for navigating uncertainty.

Principles for Healthy Interventions

As organizations engage in the adaptive process and experiment with prototypes, it’s crucial to keep three key principles in mind:

  1. Solutions must align with the organization’s core values or “DNA.”
  2. There must be clarity on what aspects of the organization will “never change” before initiating transformative efforts.
  3. Leaders must be prepared to leave behind outdated practices, even if they were once effective.

These principles ensure that adaptive efforts strengthen the organization’s identity rather than diluting it. The goal is not to become something entirely new, but to evolve into the healthiest version of the organization in a changing environment.

Embracing the Iterative Nature of Adaptive Leadership

Adaptive leadership is not a linear process but an iterative one. Leaders must be prepared to cycle through observation, interpretation, questioning, and experimentation multiple times as they navigate complex challenges. Each iteration brings new insights and learnings, allowing the organization to continuously adapt and improve.

This ongoing process also serves to prepare the organization for inevitable changes and losses. By engaging in regular experimentation and learning, team members become more comfortable with uncertainty and more resilient in the face of change.


The new mindset of leading through a world of “permanent crisis” is not how to bring your expertise, education, and mastery to bear on the challenges before you, but training differently in how to learn to lead all over again – in real time – in the midst of the crisis.

Tod Bolsinger

The Laws of Connection: A Deep Dive into Human Relationships

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Social connection is as essential for our health and happiness as a balanced diet and regular exercise. It reduces our risk of stroke, heart disease, and Alzheimer’s. It enhances our creativity and adds years to our life span. Yet many of us struggle to form strong and meaningful bonds – and the problem lies not with our personalities but with a series of cognitive biases that stop us from fulfilling our social potential.

In The Laws of Connection, award-winning science writer David Robson describes the psychological barriers that lead us to keep others at a distance and offers evidence-based strategies to overcome them.

Drawing on philosophy, neuroscience, and cutting-edge psychology, Robson introduces readers to new concepts such as the liking gap, the novelty penalty, the fast-friendship procedure, the beautiful mess effect, and the Japanese art of amae (a Japanese term used to describe acting like a spoiled child). Whether we are shy or confident, introvert or extrovert, we can all build deeper relationships. The Laws of Connection shows us how.

David Robson’s The Laws of Connection is a captivating exploration of the science behind human relationships. Drawing on a wealth of psychological research, Robson delves into the cognitive biases and social barriers that can hinder our ability to connect with others. The book offers a compelling argument that strong social connections are essential for our well-being, challenging the notion that our personality traits are fixed determinants of our social success.

At the heart of Robson’s argument is the idea that our thought processes and behaviors play a crucial role in shaping our relationships. He introduces various cognitive biases that can inadvertently sabotage our social interactions. For instance, the “liking gap” refers to our tendency to underestimate how much others like us, while the “novelty penalty” suggests that we may be less likely to form bonds with people who are too similar to us.

The book also explores the concept of the “beautiful mess effect,” which highlights the importance of embracing imperfections in our relationships. Rather than striving for idealized connections, Robson argues that it is often the messy, imperfect moments that strengthen our bonds.

In addition to cognitive biases, Robson discusses the social barriers that can hinder our ability to connect with others. These barriers include fear of rejection, lack of self-confidence, and cultural differences. The book provides practical strategies for overcoming these challenges and fostering deeper connections.

One of the key themes in The Laws of Connection is the power of intentional connection. Robson emphasizes that building strong relationships requires effort and conscious attention. He introduces techniques such as the “fast-friendship procedure” and the “disclosure reciprocity effect” to help readers forge deeper bonds with others.

The fast-friendship procedure involves asking a series of personal questions to create a sense of intimacy and connection. The disclosure reciprocity effect suggests that we are more likely to open up to others if they first share personal information with us.

Throughout the book, Robson provides compelling examples and anecdotes to illustrate his points. He draws on research from various fields, including psychology, sociology, and neuroscience, to support his arguments.

Here are Robson’s Laws of Connection:

  1. Be consistent in your treatment of others. Avoid becoming a stressful frenemy.
  2. Create a mural understanding with the people you met.
  3. Ignore superficial similarities and instead focus on your internal world, and the peculiar ways that your thoughts and feelings coincide. Trust that others, on average, will like you as much as you like them, and be prepared to practice your social skills to build your social confidence.
  4. Check your assumptions; engage in ‘perspective/getting rather than ‘perspective-taking’ to avoid egocentric thinking and misunderstandings.
  5. In conversation, demonstrate active attention, engage in self-disclosure, and avoid the novelty penalty, to build mutual understanding and contribute to the merging of our minds.
  6. Praise people generously, but be highly specific in your words of appreciation.
  7. Be open about your vulnerabilities, and value honesty over kindness (but practice both, if possible).
  8. Do not fear envy. Disclose your successes but be accurate in your statements and avoid comparing yourself to others. Enjoy ‘confelicity’.
  9. Ask for help when you need it, in the expectation that your pleas for support can build a stronger long-term bond.
  10. Offer emotional support to those in need, but do not force it upon them. Validate their feelings while providing an alternative perspective on their problems.
  11. Be civil and curious in disagreements; show interest in the other side’s viewpoint; share personal experiences; and translate your opinions into their moral language.
  12. For your wellbeing, choose forgiveness over spite. Look at the big picture in arguments. Ensure your apologies define the offense, take responsibility for your actions, and express regret. Have faith that people can change for the better.
  13. Reach out to the people who are missing in your life. Let them know that they are still a part of your thoughts.

Overall, The Laws of Connection is a thought-provoking and informative book that provides valuable insights into the science of human connection. It is a must-read for anyone interested in improving their relationships and understanding the psychological factors that influence our social interactions.

Beyond its practical applications, the book also offers a deeper understanding of the human condition. Robson’s exploration of the science of connection sheds light on the fundamental need for social connection and the ways in which we can cultivate meaningful relationships.

The Laws of Connection is a valuable resource for anyone seeking to improve their social lives and build stronger relationships. It offers practical strategies, thought-provoking insights, and a deeper understanding of the science behind human connection

Part of a regular series on 27gen, entitled Wednesday Weekly Reader.

During my elementary school years one of the things I looked forward to the most was the delivery of “My Weekly Reader,” a weekly educational magazine designed for children and containing news-based current events.

It became a regular part of my love for reading, and helped develop my curiosity about the world around us.

RECAP: 10 Essential Skills of a Modern Elder

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When you are navigating a winding mountain road, you often glimpse sunlight peeking through the trees or shining through a pass. When you come to a particularly sharp bend, do you expect to see a breathtaking panorama with a majestic vista of towering peaks and an end to your journey?

Most of the time, however, the road does not end there; instead, it extends into the distance, with more curves before disappearing into the distance.

The word picture above describes where we find ourselves at the end of a 10-week journey exploring the 10 Essential Skills of a Modern Elder.

Here’s where that journey has taken us:

The journey is not over – not by a long shot!

One of the most important characteristics of a Modern Elder, reflected in all of the topics above, is that of a willingness to learn, adapt, and engage with new ideas and technologies.

With that in mind, I hope you will join me as my journey to becoming a Modern Elder continues…

Connections that Heal: Exploring the Power of Social Health

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Exercise. Eat a balanced diet. Go to therapy. Most wellness advice is focused on achieving and maintaining good physical and mental health. But Harvard-trained social scientist and pioneering social health expert Kasley Killam reveals that this approach is missing a vital component: human connection.

Relationships not only make us happier, but also are critical to our overall health and longevity. Research shows that people with a strong sense of belonging are 2.6 times more likely to report good or excellent health. Perhaps even more astonishingly, people who lack social support are up to 53% more likely to die from any cause. Yet social health has been overlooked and under-appreciated – until now.

Just as we exercise our physical muscles, we can strengthen our social muscles. Weaving together cutting-edge science, mindset shifts, and practical wisdom, Killam offers the first methodology for how to be socially healthy. An antidote to the loneliness epidemic and an inspiring manifesto for seeing wellbeing as not only physical and mental, but also social, The Art and Science of Connection is a handbook for thriving.


The Art and Science of Connection will transform the way you think about each interaction with a friend, family member, coworker, or neighbor, and give you the tools you need to live a more connected and healthy life – whether you are an introvert or extrovert, if you feel stretched thin, and no matter your age or background. Along the way, Killam will reveal how a university student, a newlywed, a working professional, and a retired widow overcame challenges to thrive through connection – and how you can, too.

In our quest for optimal health, we often focus on physical fitness and mental wellbeing. We diligently count our steps, monitor our sleep, eat nutritious foods, and practice mindfulness. While these practices are undoubtedly beneficial, they overlook a crucial component of our overall health: social connection. This often-neglected aspect, known as social health, is emerging as a vital factor in our longevity, happiness, and overall quality of life.

What is Social Health?

Social health refers to the dimension of our wellbeing that stems from our relationships and interactions with others. It encompasses our ability to form and maintain meaningful connections, feel supported and valued within our communities, and navigate social institutions effectively. Unlike physical and mental health, which have long been recognized as essential components of wellbeing, social health has remained largely under-explored and under-appreciated.

The Alarming Decline in Social Connections

Recent decades have witnessed a concerning trend in social health across many societies. In the United States, for instance:

  • The percentage of people with ten or more close friends has dropped by 20% over the past 30 years.
  • Time spent alone has increased by an average of 24 hours per month over the past two decades.
  • Participation in community activities has fallen by nearly 20% in the last ten years.
  • A 2019 national survey revealed that about half of adults felt that no one knew them well.

This trend isn’t limited to the US. Globally, hundreds of millions of adults go for weeks without speaking to family or friends, and a significant portion of the world’s population lacks anyone to turn to for help.

The Health Implications of Social Disconnection

The consequences of this social disconnection are far-reaching and severe. Research has shown that lack of social connection can:

  • Increase the risk of stroke by 32%
  • Raise the risk of dementia by 50%
  • Elevate the risk of early death by 29%

These statistics underscore the critical role that social connections play in our physical and mental health. In fact, strong social ties are as essential to our wellbeing as proper nutrition and regular exercise.

The Balance of Social Health

It’s important to note that social health isn’t just about quantity; quality matters too. An overwhelming amount of social interaction or unfulfilling connections can be equally detrimental. Many people struggle with finding the right balance, whether they’re introverts drained by excessive social obligations, extroverts spread too thin, or individuals grappling with the pressures of social media.

Recognizing the Crisis

The decline in social health, coupled with rising hate crimes, escalating polarization, and eroding trust between individuals, amounts to nothing less than a public health emergency. Recognizing this crisis, some governments and international organizations are taking action. The UK and Japan have appointed ministers for loneliness, while the World Health Organization has established a global Commission on Social Connection.

The Path Forward: Understanding and Improving Social Health

Author Kasley Killam has spent over a decade studying the concept of social health, building on the foundational work of scholar Robert D. Russell. In her book, The Art and Science of Connection, Killam offers a comprehensive exploration of social health and provides practical strategies for improvement.

The book is structured in three parts:

  1. Evaluating personal social health and understanding its importance
  2. Practical steps to enhance social health and navigate challenges
  3. Examining social health in various contexts, from neighborhoods to national policies

Killam’s work serves as both a guide for individuals seeking to improve their social wellbeing and a call to action for society to prioritize connection and community.

Practical Steps to Improve Social Health

While the concept of social health may seem abstract, there are concrete steps we can take to improve it:

  • Evaluate your current social connections and identify areas for improvement.
  • Make a conscious effort to maintain and deepen existing relationships.
  • Seek out new connections through community activities, shared interests, or volunteer work.
  • Practice active listening and empathy in your interactions.
  • Balance your social interactions with alone time for self-reflection and recharging.
  • Limit excessive or unfulfilling social media use in favor of more meaningful in-person interactions.
  • Address conflicts and misunderstandings promptly and constructively.
  • Cultivate a sense of belonging within your community.

A Call for a Social Health Movement

Killam’s book is more than just a self-help guide; it’s a manifesto for a movement centered on the practice of social health. The author argues that this concept should not be confined to academic discussions but should be embraced and experienced by everyone, woven into the fabric of our society.

By recognizing social health as an essential component of overall wellbeing, alongside physical and mental health, we can work towards creating a more connected, resilient, and healthy society. This shift in perspective has the potential to not only improve individual lives but also address broader societal issues such as loneliness, polarization, and community breakdown.

As we continue to navigate an increasingly complex and often isolating world, prioritizing our social health becomes more crucial than ever. By fostering meaningful connections, building supportive communities, and recognizing the profound impact of our social ties, we can unlock a powerful tool for enhancing our overall health, happiness, and longevity. It’s time to bring social health to the forefront of our personal and collective wellbeing strategies.

Part of a regular series on 27gen, entitled Wednesday Weekly Reader.

During my elementary school years one of the things I looked forward to the most was the delivery of “My Weekly Reader,” a weekly educational magazine designed for children and containing news-based current events.

It became a regular part of my love for reading, and helped develop my curiosity about the world around us.

How to Celebrate “Good Neighbor Day” in One Step

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What would we see if we could peek inside our typical American neighbor’s home? On an average day, your neighbors spend:

  • 8 hours and 44 minutes sleeping
  • 48 minutes showering, dressing, and putting on makeup
  • 7 hours and 33 minutes working, for the 41 percent of our neighbors who work
  • 74 minutes eating
  • 5 hours and 15 minutes for leisure and sports
  • 18 minutes exercising

These statistics are a few years old, but a quick scan of more current data seems to back them up.

On the other hand, here are some more recent stats that point to a troubling trend in the U.S.:

  • Users of all ages spend an average of 3 hours and 57 minutes per day on phones, tablets, and computers
  • Users of all ages spend another 4 hours and 37 minutes in front of a TV

Even if you take away time that your neighbors are online but don’t use social network sites, the average time drops to “only” two hours a day. If you do the math, at 2 hours a day x 366 days a year (it’s a Leap Year, folks), that’s almost 31 days a year with our faces buried in a small screen.

By the way, did you know Saturday September 28 is Good Neighbor Day?

Here’s the single best thing you can do to celebrate:

Power down all your devices, leave them in your house, and step outside to say “hi” to your neighbors.

In person.

Technology makes it easy to connect online, but our goal is to connect in real life.

Amy Lively, How to Love Your Neighbor Without Being Weird

As Amy Lively states it so well, “God has carefully placed us in our neighborhoods. He planned your neighborhood long before your Homeowner’s Association Handbook or your town’s zoning committee. He planted you on your street, on your block, in your house for a specific reason, which is explained here:

From one man he made all the people of the world. Now they live all over the earth. He decided exactly when they should live. And he decided exactly where they should live. God did this so people would seek him. Then perhaps they would reach out for him and find him. They would find him even through he is not far from any of us.

Acts 17:26-27, NIrV

The reason God is not far from our neighbors is that He is in each one of us. Each of us will have to stand before Him and tell Him how we loved our neighbors.

Jesus loves your neighbors.

He stepped down from heaven to save them.

All you have to do is walk across the street to meet them.

Inspired by and adapted from How to Love Your Neighbor Without Being Weird, by Amy Lively

Relationships & Relevance: A Modern Elder’s Approach to Personal Branding & Networking

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Over the past decade, the concept of a “Modern Elder” has emerged – a seasoned professional who combines years of experience with a commitment to ongoing learning and adaptation. As we wrap up the series exploring the essential skills for these Modern Elders, we arrive at our tenth installment: Personal Branding and Networking. This skill set is crucial for maintaining relevance, influence, and career momentum in an increasingly digital and connected world.

Understanding Personal Branding and Networking

Personal branding and networking are interconnected skills that can significantly impact a Modern Elder’s career trajectory. These competencies involve showcasing your unique value and building meaningful professional relationships in both traditional and digital spheres.

Personal branding and networking encompass two key components:

  1. Skill in articulating one’s value proposition
  2. Ability to build and maintain professional relationships, both online and offline

Let’s delve deeper into each of these aspects and their significance for Modern Elders.

Articulating One’s Value Proposition

In a competitive job market, the ability to clearly communicate your unique strengths is invaluable. For Modern Elders, articulating a compelling value proposition is the key to standing out and demonstrating the worth of their extensive experience.

A value proposition is a clear statement that explains how your unique blend of skills, experience, and insights can benefit others. For Modern Elders, this is particularly crucial as it helps to:

  • Differentiate yourself: In a job market that often favors youth, a well-crafted value proposition highlights the unique advantages of your extensive experience.
  • Stay relevant: By continually refining your value proposition, you demonstrate your ability to adapt and remain valuable in changing times.
  • Guide career decisions: A clear understanding of your value helps in choosing opportunities that best align with your strengths and goals.

Strategies for Articulating Your Value Proposition

Crafting an effective value proposition requires introspection, strategic thinking, and clear communication. Here are some strategies to help Modern Elders develop and refine their unique value proposition:

  • Reflect on your journey: Identify key experiences, skills, and insights you’ve gained over your career.
  • Pinpoint your unique offerings: What combination of skills and experiences sets you apart?
  • Understand your audience: Tailor your value proposition to the needs and interests of your target industry or role.
  • Craft a compelling narrative: Develop a concise, engaging story that illustrates your value.
  • Practice and refine: Regularly update your value proposition as you gain new skills and experiences.

Building and Maintaining Professional Relationships

Networking is more than just collecting business cards or LinkedIn connections. For Modern Elders, it’s about fostering genuine, mutually beneficial relationships that span generations and leverage both traditional and digital platforms.

Networking remains a cornerstone of professional success, and for Modern Elders, it’s about leveraging years of connections while continuing to expand and nurture new relationships. This involves:

  • Online networking: Utilizing digital platforms to maintain and expand your professional network.
  • Offline networking: Engaging in face-to-face interactions at industry events, mentoring programs, or community activities.
  • Intergenerational connections: Building relationships across age groups to stay connected with emerging trends and perspectives.

Strategies for Effective Networking

Successful networking requires a blend of traditional techniques and modern approaches. Here are some strategies that Modern Elders can employ to build and maintain a robust professional network:

  • Leverage existing relationships: Reconnect with former colleagues and clients, offering your expertise and support.
  • Embrace digital platforms: Maintain an active, professional presence on platforms like LinkedIn, Twitter, or industry-specific forums.
  • Attend industry events: Participate in conferences, workshops, and local meetups to connect with peers and stay current in your field.
  • Offer mentorship: Share your knowledge with younger professionals, fostering mutually beneficial relationships.
  • Seek reverse mentorship: Learn from younger colleagues about new technologies and emerging industry trends.
  • Join professional associations: Engage with groups relevant to your industry or areas of expertise.
  • Create content: Share your insights through blog posts, articles, or speaking engagements to establish thought leadership.

The Impact of Personal Branding and Networking for Modern Elders

When executed effectively, personal branding and networking can open doors to new opportunities and enhance a Modern Elder’s professional life. Let’s explore the multifaceted impact of these skills:

  • Enhanced career opportunities: A strong personal brand and network can lead to new job offers, consulting gigs, or board positions.
  • Increased influence: By articulating your value and maintaining strong relationships, you can shape industry conversations and decisions.
  • Continuous learning: Networking exposes you to new ideas and perspectives, fostering ongoing personal and professional growth.
  • Legacy building: Sharing your expertise through your brand and network allows you to make a lasting impact in your field.
  • Adaptation to change: Strong networking skills help you stay informed about industry shifts and emerging opportunities.

Overcoming Challenges

While personal branding and networking offer numerous benefits, Modern Elders may encounter specific obstacles in mastering these skills. Recognizing and addressing these challenges is crucial for success.

Modern Elders may face unique challenges in personal branding and networking:

  • Technology adoption: Staying current with digital networking tools may require extra effort.
  • Ageism: Crafting a personal brand that emphasizes the value of experience while demonstrating continued relevance.
  • Time management: Balancing networking activities with other professional and personal commitments.

For Modern Elders, personal branding and networking are not just about self-promotion or collecting connections. They’re about articulating the unique value that comes with years of experience and wisdom, and fostering meaningful relationships that benefit all parties involved. By mastering these skills, Modern Elders can ensure their continued influence, relevance, and success in an ever-evolving professional landscape.

As we navigate the complexities of today’s environments, the ability to clearly communicate one’s value and build strong, diverse professional relationships stands out as a critical skill. For Modern Elders, it’s an opportunity to leverage their vast experience while continually growing and adapting, ensuring their voices remain influential and their contributions valued across generations.

Pirates of the Imagination: Learn How Disney’s Enduring Fascination with Pirates Will Change Your Guest Experience – Celebrating “Talk Like a Pirate Day”

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Ahoy, mateys and landlubbers alike! Gather ’round, for I’ve got a tale to spin about a day that’s sure to shiver yer timbers and tickle yer funny bones. Arrr, it be none other than the infamous Talk Like a Pirate Day! A day when we cast aside our everyday lingo and let our inner buccaneer run free, savvy?

Every year on the 19th of September, the world transforms into a sea of eye patches, tricorn hats, and parrots on shoulders, all in honor of this whimsical holiday. But ye might be wonderin’, “Why, oh why, do folks suddenly decide to speak like salty sea dogs for a day?”

Well, me hearties, it all began in 1995 when two chaps named John Baur and Mark Summers were engaged in a raucous game of racquetball. As they swung their racquets and swatted at the ball, they started mockin’ one another in pirate-speak. Aye, ye read that right! And from that very moment, a new tradition was born.

Since then, Talk Like a Pirate Day has gained more traction than a rogue wave on the high seas. It’s a day for young and old, scallywags and seadogs, to channel their inner Jack Sparrow or Blackbeard.

What secret is behind the popularity of pirates, when the subject matter was inspired by the lives and actions of some of the most notorious individuals ever to live?

In a word, experience.

While practically no one in their right mind would want to actually be a pirate, almost everyone wants to dream of the experience of a pirate – freedom to come and go as you please, subject to no one save maybe your crew, adventures and danger guaranteed, the chance to become wealthy beyond your wildest dreams…

Walt Disney, a genius in so many definitions of the word, astutely recognized that his cartoons, films, and theme park attractions captured the already-present fascination of buccaneers and the thrilling, dangerous world they inhabited.

Michael Singer, Disney Pirates

When the most recent Disney adventure about pirates, Pirates of the Caribbean: Dead Men Tell No Tales, hit the theaters in May 2017, it was not just the latest “Pirates” movie from Walt Disney Studios.

It was the latest stop of a long and very successful “voyage” that Walt Disney personally began in 1927, and the company that bears his name continues today. The journey we are invited to join has been one of entertainment, delivered through various media: silent cartoons, animated shorts, live action films, full-length animated features, immersive theme park attractions, and coming full-circle, the blockbuster series “Pirates of the Caribbean” – inspired by the attraction, but only full-realized in the character of Captain Jack Sparrow.

You can read more about Disney’s long history with pirates here.

Ninety+ years of pirate adventures!

As we celebrate Talk Like a Pirate Day, we tip our hats to the enduring legacy of Disney’s pirate-themed entertainment. From the early days of animation to the modern blockbuster films, pirates have played a significant role in Disney’s storytelling. These tales of swashbuckling adventures, cunning villains, and hidden treasure continue to capture our hearts and imaginations. So, me hearties, whether you’re at a Disney park or in the comfort of your own ship (couch), take a moment to savor the magic of Disney’s pirate world on this special day. Yo ho, yo ho, a pirate’s life for all!

Several years ago, it occurred to me that the stories, characters, and objects found in both the theme park attraction and the movies could be very useful in helping organizations understand more about Guest Experiences.

But what does all this pirate stuff have to do with Guest Experience?

I thought you’d never ask…

Jerry Bruckheimer, producer of the Pirates of the Caribbean movies, comes close with this comment:

Pirates as a form of entertainment were resurrected for the Disney parks and for motion pictures in a way which was both familiar and completely new. Story is everything, but it’s not about telling the same old story. It’s about finding new ways to tell that story. We’re all looking for that horizon, just like Captain Jack. The trick is to always keep looking not only towards that horizon, but beyond it.

The Guest Experience in your organization is about taking something familiar (welcoming) and making it completely new (experience). It’s about the people, place, and process that come together in new ways to create and deliver an amazing experience for everyone who comes to your campus.

I’ve written a series of posts that dive deeper into the Guest Experience – Pirates connection. Here’s the entire voyage:

This post inspired by Walt Disney and his amazing ability to bring a story to life on the screen through many animation shorts and films, and in person at Disney Parks worldwide

adapted for Guest Experiences by the Pirate Navigator

The Pirate Navigator has hung up his compass and maps, but if you’re really intrigued by the concept of how Pirates and Guest Experiences can go together, drop me a line!