Monthly Archives: October 2012

Celebrate the Supernatural

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It’s that time of year again – spooks, goblins, and witches take to the streets on Halloween. Most parents don’t know the origins of Halloween –from ancient Celtic celebrations about the end of summer and the beginning of winter, to the Romanized adaptations of All Hallow’s Eve, All Saints Day, and eventually All Soul’s Day. Consumerism has taken over in books, movies, and a whole industry devoted to the supernatural. In recent years, there has been an increasing involvement of adults in Halloween activities, even those formerly limited to children.

Where should the church stand in all this? I say “Celebrate the Supernatural”!

I’m not a heretic, and I don’t advocate a focus on the dark side of things. I simply encourage you to look at the word “supernatural” and what it should mean for believers.

At its very basic level, supernatural means “above nature”. Is this not a great definition for believers in Christ? We are to be “in the world, but not of it”. But there is an even greater reason that we should celebrate the supernatural, and that is in the area of spiritual gifts.

The scriptural basis for spiritual gifts is found in a few New Testament passages, but our additions to these few verses over the years could fill a small library. I don’t want to enter into a theological debate about gifts – I simply say the Bible teaches us about them, and we should celebrate them by putting them into practice by serving others in God’s name.

Many definitions of spiritual gifts exist, but the one that I have adapted over the years and that resonates most with me is a “supernatural capacity of grace from God, used to serve Him for His purposes”. To me, it is a given that these gifts are from God and to be used by us for His purposes.

Through the Holy Spirit, we have been empowered to carry out His purpose and contribute meaningfully to His body. We know that we belong to Him, that our inherent worth is to be found in Him. He made us, redeemed us, gifted us, and placed us in the body of Christ – the church – just as He chose.

If that’s not “super natural”, I don’t know what is!

How will you celebrate this week?

Attic Memories

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It is better to dwell in a corner of the housetop, than with a brawling woman in a wide house. Prov 21:9 KJV

I’m nearing the end of a week of traveling that has taken me through 6 airports on 4 airlines in order to: observe and document the weekend worship experiences of one of the pioneer multisite churches in the US; participate in a 3 day conference; launch Auxano’s Vision Room; and take part in a training initiative. The last event ended up in Nashville, where I joined the rest of the Auxano team for a daylong Navigator learning opportunity.

I was able to take advantage of my schedule and spend the night at my mother’s house, working on a few projects around the house before heading back to Charlotte later today.

One of those projects required me to go up into the attic of our house to bring something down. Once I climbed the folding stairs, a rush of memories flooded me. This wasn’t your normal attic – this was my teenage bedroom.

A little more about information is necessary. In the late 60’s, as my older brother was beginning high school and I was beginning to start junior high, my father thought it would be a good idea if my brother and I had separate rooms – we had been sharing a room since I was born. My dad asked if I would work with him and convert our attic into a bedroom for me.

What an adventure! Over the course of several months, we spent time putting in floors and walls, carpet, an air conditioner, and shelving. It worked great! During the remaining years of junior high then into high school I enjoyed using the initial bedroom plus an expansion that more than doubled the size of the original room.

Walking into that space this morning, my eyes fell on this:

It was my dad’s business checkbook, with the last check written to close out the account when he retired in 1994 after 44 years of operating a Gulf gas station.

That visual took me back in an instant to the years I spent in, around, and all over the gas station. Over the next few minutes, as I finished my work in the attic-turned-bedroom-turned into a storage room, I was transported back in time.

I won’t bore you with those stories (at least not now), but my point is this:

Images convey stories that touch the heart

How are you using images in your church?

The Vision Room Launches Today

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Auxano’s Vision Room goes live today.

For almost as long as I have known Will Mancini, he has dreamed of the Vision Room. When I first met him in 2008 at a conference we were both speaking at (courtesy of Karen Butler, editor of Church Solutions magazine), he was talking about it.

In dozens of conversations since then, he has continued to talk about it.

In February of this year, he was still talking about it – and in the same breath, asking me to join Auxano as the Vision Room Curator.

I’m still like a kid in a candy store about that…but, here it is:

You can read Will’s official welcome to the Vision Room here.

You can read my initial take on being the Vision Room Curator here.

Of course, I’m sure that will be changing as the dream has become reality…

But for now, the Vision Room is live and

Come on in, look around, but just don’t be a Guest – register your own MyVisionRoom and let me know what you think.

How Are You Celebrating “Evaluate Your Life Day?”

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I haven’t been to the Hallmark store to see if there’s a card for it, but today is apparently “Evaluate Your Life” day. Being reminded to reflect on your life – where it is, where you want it to go – can be a valuable exercise. In the spirit of that thought, here’s a repost from an earlier series called “Brand You.”

Very Old New Job Security

Tom Peters was one of the early leaders of the “Brand You” movement. First writing about it in Fast Company magazine, he soon expanded into a series of books. Writing in “The Brand You 50”, Peters has the following comments about job security:

Job security – as we have known it – is vanishing.

So…what now?

My answer: Return to Job Security. Actually, it’s Very Old New Job Security.

It’s what job security was all about before – long before – Big Corporations. Before Social Security. And unemployment insurance. Before there was a big so-called safety net that had the unintended consequence of sucking the initiative, drive, and moxie out of millions of white-collar workers.

I’m talking about job security in the Colonies and in the first century after our country was founded. Which was:

  • Craft
  • Distinction
  • Networking skills

Craft = marketable skill… Determination = Memorable. Networking Skills = Word of Mouth Collegial Support.

It’s about being so good and meticulous and responsible, about what you do (and making sure that what you do is work that needs to be done) that the world taps a speed path to your laptop (or mobile phone – or iPad).

My modern-language term for this ancient, self-reliant, networked, word-of-mouth-dependent, distinguished craftsperson: Brand You.

What are you doing to create “Brand You?”

 

Other Brand You posts you might be interested in:

 

Generation Flux Revisited

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One of the greatest challenges of 21st century leadership is that the world we were raised and trained in no longer exists.

Robert Safian, Editor, Fast Company

Earlier this year I wrote a series of posts about a feature article in Fast Company magazine entitled Generation Flux:

Generation Flux was a term coined by Fast Company magazine Editor Robert Safian. It describes the people who will thrive best in today’s environment. It is a psychographic, not a demographic – you can be any age and be GenFlux. The characteristics of a GenFluxer are clear: an embrace of adaptability and flexibility; an openness to learning from anywhere; decisiveness tempered by the knowledge that organizational life today can shift radically in a short time period.

In the November issue, Safian has written a great follow-up feature, Secrets of the Flux Leader.

According to Safian, “we have grown up with certain assumptions about what works in an enterprise, what the metrics for success are, how we organize and deploy resources. The bulk of those resources are wrong now. The clarity of words we use to discuss business, standbys like marketplace and competitive advantage, are being redefined and rendered almost meaningless.”

It’s the same for ChurchWorld, too. 

Following a single system or outmoded model is foolhardy – churches that are successful in understanding and accomplishing their vision will be nimble and ever-changing.

Attempting to minister in today’s world is nothing if not paradoxical. Churches must be both efficient and transparent; thrifty and ambitious; nimble and stable. Churches and other organizations based on traditional stable structure and management models are not equipped for these dualities.

Generation Flux leaders are the ones who will steer their organizations toward more sophisticated models needed to survive – and thrive – in today’s world.

Are you a GenFluxer?

Want to Provide Great Guest Experiences? Focus on Emotion

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While researching Customer Experience best practices a few months ago, I came across Beyond Philosophy, a company that helps organizations create deliberate, emotionally engaging customer experiences that drive value, reduce costs, and build competitive advantage. Based in London with an office in Atlanta, Beyond Philosophy specializes in strategic consultancy services, custom research, training and education.

Steven Walden, Senior Head of Research and Consulting, was kind enough to engage me in a conversation via email and phone when I contacted the firm about my work in translating corporate Customer Experiences to ChurchWorld Guest Services.

After several conversations and a lot of great ideas, Steven recommended that I read Beyond Philosophy’s books – which I am currently doing.

I started with The DNA of Customer Experience: How Emotions Drive Value. I didn’t get far into the book when this statement jumped out at me:

Our research shows that over 50% of a Customer Experience is about emotions.

Though I skimmed through the rest of the book (a great book that’s going to be the source of future posts), I knew that to fully understand that comment, I would need to dig further into Beyond Philosophy’s research and prior work.

Which I am currently doing… 

In the meantime, as a ChurchWorld leader, how do you react to the statement above?  What part do you think emotions play in your church’s Guest Experience? 

 

This post is part of a journey translating Customer Experience learnings in the corporate world to Guest Experience in ChurchWorld

Of Balloons and Men…

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A week ago I was at the Balloon Fiesta in Albuquerque, New Mexico. It was pretty amazing to be at the launch site and see over 200 balloons lift off in a short time. Added to that, another 100+ balloons launched away from the site and “flew” in. This was my ground view of one balloon.

While at the Balloon Fiesta, I heard about the planned “space jump” attempt that week. Weather didn’t permit it then, but it did happen.

Last Sunday, 201 miles southeast of Albuquerque and 23 miles above Roswell, New Mexico, this was the picture:

Same principle, different applications

What heights will you reach today?

It all depends on your perspective…

Developing Your “Brand You”

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All leaders are in sales.

You may not be selling a widget or a gizmo, but you are “selling” vision and ideas and momentum, and dozens of other powerful intangibles that are very real.

One of the keys to being successful in sales is being memorable. One important way to be memorable is to have a personal brand. Valerie Sokolosky, an executive coach, recommends that professionals build personal brand equity in the following 5 ways:

Brand yourself through your professional presence. First impressions count! What messages are your clothes, grooming, and posture presenting? Your outside appearance speaks volumes before you even open your mouth.

Brand yourself as a valued partner. What do you know about the group you are leading or the project you are trying to tackle? Take time to do research on the people, places, and process involved, and when you lead, you will be doing it from a solid knowledge base.

Brand yourself with strong communication skills. Learn how to quickly gauge the people and environment you are in. Is it appropriate for small talk first or is it time to get right to business?

Brand yourself by staying one step ahead. Anticipate what the group wants or needs. Anticipate what may be going on in the team. Be fully prepared for questions, and always be truthful when you’re asked something you don’t know. “I don’t know but I’ll find out” is always an acceptable answer.

Brand yourself as being socially savvy. In today’s world that means both interpersonal and digital skills. Be a good conversationalist, mixing and mingling as appropriate. Ask open-ended questions, and really listen.

 

How are you going to develop Brand You today?

 

The Influence of a Father: Mentoring

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In the days following the death of my father and his memorial services, I have been thinking a great deal about his legacy and influence on my life: past, present, and future. 

I realized that his influence has impacted not only my life, but hundreds of others as well. In his honor, I will be posting thoughts this week about that influence, and how it challenges me. Along the way, there will be applications for ChurchWorld leaders as well.

Mentoring

As we move through this thing called “life,” don’t we all wish we had a guide, a coach, a model, an advisor?

We’re looking for a mentor.

My father would not have used that word, but he did better than that: he lived and practiced being a mentor for decades.

After he was discharged from the Army Air Corps in 1946, he returned home to Mt. Juliet, TN, and began working with his brother to build and open a Gulf Service Station. After several years of work, Adams Brothers Gulf opened in 1949. 

For the next 44 years, my dad – known as “Doc” to friends and family – operated the gas station as a full service station providing not only gasoline but also preventive maintenance and tire services. He operated the station 6 days a week, 12 hours a day – and he was the only full-time employee.

Doc’s secret? He hired part-time boys in high school, with their hours being after school and Saturdays. They began working in their early teens, and could only work until they graduated – at which point they were “fired.” 

According to my dad, when you graduated from high school it was time for a “real” job or college. And so over the years, about fifteen young boys (including my brother and I) worked for my dad pumping gas, changing tires, sweeping, cleaning, painting, etc. – whatever was required. We all received a paycheck, but the life lessons we learned were far more important than the money.

At the funeral, as many of “Doc’s boys” as we could find served as pall bearers and honorary pall bearers. Some were only a few years younger than my dad; others are barely in their forties. All have gone on to lead a successful family and business life. To a man, they each expressed their heartfelt gratitude for what Doc meant to them. They wouldn’t say it, but they in turn have, and are, influencing others the same way.

If you are a leader, you should be a mentor.

How are you going to influence others today? How are you going to continue to influence others beyond today?

Here are a few other posts on mentoring you might find helpful:

 (a reposting of a previous series on Mentoring, while I am away on vacation)