Beyond Signs: Decoding the World of Navigation in “The Wayfinding Handbook”

A recent experience by my wife and I highlighted the always present question when you need to go to a new place – how do I get there from here?


Going to the hospital – as a patient, family member, or even just to visit someone – is almost always guaranteed to make you uneasy when it comes to finding your way to your destination. Hospitals are typically complex, multilevel facilities – often built over a span of decades, which means they may have multiple entrances, building styles, and floor levels.

How do you help people find their way in a hospital – or in any other place – or in YOUR place?

People throughout history have gravitated to town centers, market squares, and public places to buy and sell products. Even houses of worship, once set apart as a literal sanctuary from the fray, now sit side by side with busy commercial centers, libraries, schools, restaurants, and residential complexes.

Over time, cities, spaces, complexes and buildings fill up with information, markers, and symbols. Sometimes the results are helpful, but the effect can also be ugly or chaotic, or both. The challenge is to enhance a space – public, commercial, or private – by finding order in chaos without destroying character.

Enter wayfinding.

Great wayfinding systems employ explicit signs and information as well as implicit symbols and landmarks that together communicate with accuracy and immediacy. Over the last thirty years, wayfinding design has matured to become an essential component of buildings and spaces, helping make sense of a sometimes overwhelming task: getting from here to there.

Wayfinding design provides guidance and the means to help people feel at ease in their surroundings.

David Gibson, The Wayfinding Handbook

Where am I? What can I do here? Where can I go from here? How do I get out of here?

Consciously or not, we ask such questions every day as we navigate the places and spaces of our lives.

Whether we find ourselves in a museum, hospital, airport, mall, or street in an unfamiliar city, we depend on systems of visual, audible, and tactile cues not only to lead the way, but also to keep us safe. They are the fundamental questions of wayfinding – a process that encompasses both the experience of choosing a path within a built environment and the set of design elements that aid in such a decision.

Not long ago, the professional practice of wayfinding design simply involved devising sign systems. Today, the field is much broader and continues to expand to address technological developments – kinetic media, GPS systems, web connectivity, smart materials – as well as cultural changes in areas such as branding and environmental awareness. Similarly, a cross-disciplinary familiarity with graphic, architectural, landscape, interior, industrial, and information design has become an essential requirement of twenty-first-century wayfinding design.

The Wayfinding Handbook by professional wayfinding designer David Gibson draws on more than thirty years of experience collaborating with architects, planners, developers, managers, and civic leaders to offer an insider’s view of this rapidly evolving discipline. Using real-life examples, Gibson illustrates the way type, color, mapmaking, dimensional forms, material selection, and new media are used to create effective wayfinding systems.

The Wayfinding Handbook is a complete guide to the discipline, from planning and design to practical considerations, such as setting up teams and managing projects. “Other Voices” sidebars, presented throughout the book, reveal the opinions of experts who plan, manage, and shape wayfinding projects. A comprehensive bibliography and gallery of resources round out what is likely to become the go-to resource for students, professionals, or anyone charged with designing peoplefriendly, universally accessible environments.


The Wayfinding Handbook by David Gibson is a comprehensive guide that delves into the intricate art of wayfinding – the science and design of helping people navigate through spaces efficiently. The book covers various aspects of this field, providing insights into signage, environmental cues, and user experience. 

Gibson starts by exploring the historical evolution of wayfinding, tracing its roots and development over time. He then delves into the psychology of navigation, emphasizing the importance of understanding how individuals perceive and interpret spatial information. The author skillfully combines theory with practical applications, offering a well-rounded approach suitable for both novices and professionals in design, architecture, and urban planning.

One notable strength of the book lies in its inclusion of case studies and real-world examples, illustrating successful wayfinding solutions and analyzing their effectiveness. This practical dimension enhances the reader’s understanding and provides valuable insights for implementing similar strategies in diverse contexts.

Gibson’s writing style is accessible, making complex concepts in wayfinding easily understandable. The book is highly organized, progressing logically from foundational principles to advanced topics. Each chapter builds upon the previous, creating a cohesive learning experience.

As someone deeply interested in hospitality and the user experience, I appreciated how The Wayfinding Handbook aligned with my passion for creating welcoming environments. The book not only addresses the functional aspects of wayfinding but also recognizes its role in enhancing the overall experience of spaces, especially with respect to all things hospitality.

In conclusion, The Wayfinding Handbook by David Gibson is a valuable resource for anyone involved in the design and use of physical spaces. Its blend of theory, practical examples, and a user-centric approach makes it a recommended read for professionals and enthusiasts alike.


Part of a regular series on 27gen, entitled Wednesday Weekly Reader.

During my elementary school years one of the things I looked forward to the most was the delivery of “My Weekly Reader,” a weekly educational magazine designed for children and containing news-based, current events.

It became a regular part of my love for reading, and helped develop my curiosity about the world around us.

Sign Language

A wayfinding system links different people together, even if they do not share a common language or destination, by guiding all of them through the same spaces with a single system of communication. The unifying language of a wayfinding system creates a public narrative of how people witness, read, and experience a space. Each sign in a system, each separate voice, serves a particular function and displays a specific kind of content called a message, which might include nonverbal graphic symbols, images, or words.

– David Gibson, The Wayfinding Handbook

Most wayfinding systems can be broken down into several categories of signs: identification, directional, orientation, and regulatory.

EXTERIOR

Identification – the building blocks of wayfinding

  • Site monument identification
  • Site entry identification
  • Building mounted identification
  • Entrance identification
  • Parking area identification
  • Accessible parking identification

Directional – the circulatory system of wayfinding

  • Off-site trailblazers
  • On-site vehicular directional signs
  • Pedestrian directional signs

Regulatory – describes the do’s and don’ts of a place

  • Parking regulations
  • Entrance information

INTERIOR

Identification

  • Store identification
  • Area/level identification
  • Public amenity identification
  • Service and maintenance identification
  • Office identification
  • Elevator and stair identification

Directional

  • Directional signs

Orientation – provides an overview of surroundings

  • Building directory
  • Elevator/floor directory

Regulatory

  • Fire egress maps
  • Life safety signs

The sign narrative is the voice of the building and its owner, revealing the pathways and destinations of the building or space, the rules that govern how to use it, and essential information about activities happening within. It is the job of the wayfinding designer to weave these voices together into a single eloquent statement as people navigate the space.

Wayfinding systems serve living environments where functions for areas change, spaces are renovated, and new facilities are constructed. Wayfinding systems must be flexible and adapt to the evolution of a place.

Information from this series of post this week has come from The Wayfinding Handbook by David Gibson. A concise and engaging work, it is an excellent resource for leaders wanting to apply the art and science of wayfinding to their organization. The extensive illustrations, using real-life examples, provide a visual analysis of the fundamentals that lead to great wayfinding design.

You may not think of yourself as a designer; you would be wrong.

Wayfinding design is an intuitive process we use all the time, one that helps us navigate the places and spaces we encounter every day. Leaders may not design a wayfinding system, but it is a process that they need to have a firm grasp on.

 

part of the 2013 GsD (Doctor of Guestology) journey

Where is your Red X?

In this case, literally.

The one that says “You Are Here.”

red x

Exciting the subway in the middle of a city or stepping off the elevator onto a strange floor is momentarily disorienting: you scan the space to figure out where you are and find clues that will lead you where you want to go. This scanning is similar to searching for an article in a magazine or perusing the home page of a website to figure out how it is organized and how to read a specific section.

All these reflex actions are about wayfinding.

 – Christopher Pullman, design consultant and senior critic at Yale University School of Art

Wayfinding pays a very important part in ChurchWorld – from the design of your website to the design of your graphic pieces to the design of your building (notice the common word – design.) If you are a ChurchWorld leader and don’t think you are or need to be a designer, I invite you to join me in a conversation that started here.

People will always need to know where they are, how to reach their destination, what is happening there, and how to exit.

Yesterday, I enjoyed spending some time with Zach and Benjamin from The Avenue Church in Waxahachie, TX – they were visiting Elevation Church’s Uptown campus. Zach is the Associate Connections Minister there, and he and I had some great conversations about Guest Experiences, specifically wayfinding.

Increasingly, my discussions with church leaders about Guest Experiences include the issue of wayfinding – most of the time in a physical sense of the spaces they are using, renovating, or preparing to build. Sometimes, it’s just a dreaming conversation, but even that is a great place to start!

For the next few days, I want to dive into the topic of wayfinding in ChurchWorld – I hope you will enjoy the journey!

 

part of the 2013 GsD (Doctor of Guestology) journey