Wisdom Intelligence – The Catalytic Skill of the Modern Elder

Across 40+ years of purposeful pivots – from launching one of the first large-church computer networks and producing daily children’s television shows in 1983, to developing Auxano’s VisionRoom digital‑clarity platform three decades later – every transition has forged raw experience into what I call Wisdom  Intelligence

Pattern‑spotting across industries, translating complexity into clarity, and turning challenges into strategic advantage became less a talent than a tempered competency, honed each time I stepped out of a familiar role and into the learning zone. 

This opening essay launches a 12‑part exploration of the Modern Elder’s core capacities distilled from that journey. We begin with Wisdom Intelligence because it is the catalytic skill – the cognitive “Rosetta Stone” that lets seasoned leaders synthesize decades of wins, failures, and sideways moves into the foresight that teams  of all ages across all organizations need right now. Master it, and the remaining competencies – intergenerational collaboration, digital fluency, legacy thinking, and more – unfold with surprising ease.


What Is Wisdom Intelligence?

Wisdom intelligence differs fundamentally from other forms of intelligence. While IQ measures raw cognitive processing and emotional intelligence addresses understanding of emotions, wisdom intelligence represents the ability to synthesize decades of experience into meaningful, contextualized insights that guide decisions and actions.

Dr. Chip Conley, who pioneered the modern elder concept, describes wisdom intelligence as “the ability to not just possess knowledge but to apply it judiciously in complex situations.” This form of intelligence combines pattern recognition from past experiences with discernment about which patterns remain relevant in changing circumstances.

Wisdom intelligence manifests in several key ways:

  • Recognizing underlying principles amid complexity
  • Balancing short-term needs with long-term consequences
  • Distinguishing between information and genuine knowledge
  • Sensing when to apply proven solutions versus exploring new approaches
  • Understanding human nature and organizational dynamics at a systemic level

The Alchemy of Experience

What makes wisdom intelligence powerful is how it transforms raw experience into actionable insight. This process involves several cognitive steps that develop over time:

First, the modern elder engages in reflective practice – not just accumulating experiences but analyzing them critically. This reflection often reveals broader patterns and universal truths that transcend specific situations. Next comes integration, where these observations connect with other knowledge domains, creating a rich contextual framework for understanding.

The final stage – perhaps the most crucial – is discernment. Here, the modern elder develops the judgment to determine which lessons from the past apply to current circumstances and which do not. This prevents one of the greatest pitfalls of experience: applying outdated solutions to new problems.

Cultivating Wisdom Intelligence

While wisdom intelligence typically develops through years of experience, it can be actively cultivated through intentional practices:

  • Reflective Journaling: Regular documentation of professional experiences, decisions, and outcomes creates a personal knowledge base that reveals patterns over time. The most effective approach involves not just recording events but analyzing why certain approaches succeeded or failed.
  • Decision Review Process: Systematically examining past decisions – both successful and unsuccessful – helps identify recurring decision-making pitfalls and successful strategies. Modern elders often establish personal “review boards” where they candidly assess their judgments with trusted peers.
  • Cross-Domain Learning: Seeking knowledge from fields outside one’s primary expertise creates cognitive connections that generate fresh insights. This interdisciplinary thinking helps modern elders recognize patterns that specialists might miss.
  • Scenario Planning: Mentally rehearsing various outcomes for important decisions strengthens predictive capabilities and reveals potential blind spots in thinking.

Wisdom Intelligence in Action

Reflecting on my 40+ years in multiple positions with the common thread of serving the church (internally as a staff member or externally as a consultant), I have seen how wisdom intelligence transforms experience into insight, allowing the modern elder to contribute unique value through pattern recognition, contextual understanding, and nuanced judgment.

Here are a few examples:

  • Pattern Recognition Across Different Organizations: My career progression across multiple organizations (Highview Baptist, Prays Mill Baptist, First Baptist Huntersville, J.H. Batten, and Auxano/Lifeway) demonstrated my ability to recognize underlying patterns in organizational development. In each position, I identified opportunities to expand my role beyond initial responsibilities, showing wisdom intelligence in spotting systemic needs before they were formally recognized. 
  • Transformational Knowledge Transfer: Creating and delivering the Guest Experience Boot Camp (2017-2021) that trained over 100 church teams and 525 participants shows how I transformed decades of experiential knowledge into a structured learning environment. This exemplified wisdom intelligence by distilling complex patterns observed across many organizations into teachable principles.
  • Cross-Domain Synthesis: My transition from pastoral staff roles to a development role in church design/build and then consulting demonstrates the ability to apply principles from one domain to another. For example, the development of a “consultant sales model” at J.H. Batten drew on relationship skills from pastoral work combined with business acumen. This cross-pollination of insights across fields is a hallmark of wisdom intelligence.

Teaching Wisdom Intelligence

Perhaps the most valuable aspect of wisdom intelligence is that it can be shared. Modern elders effectively transfer their wisdom intelligence through:

  • Asking powerful questions that prompt others to discover insights themselves
  • Sharing relevant stories that illustrate principles rather than just solutions
  • Creating decision frameworks rather than prescribing specific answers
  • Providing context for current challenges by connecting them to historical patterns

The Organizational Value

Organizations that recognize and leverage wisdom intelligence gain significant advantages. Modern elders provide stabilizing perspectives during crises, help avoid repeating organizational mistakes, and build decision-making frameworks that outlast their tenure.

In an era of abundant information but scarce wisdom, the modern elder’s ability to transform experience into applicable insight represents an increasingly valuable organizational asset. As workplaces continue to navigate unprecedented change, wisdom intelligence may be the difference between organizations that merely survive and those that genuinely thrive.

The journey to developing wisdom intelligence is lifelong – it’s not simply the automatic result of aging but the intentional cultivation of reflection, integration, and discernment. For those aspiring to become modern elders, it’s the cornerstone competency upon which all others build.

Next week: Intergenerational Collaboration


Wisdom is Developed Only in Experience

Out in the open wisdom calls aloud, she raises her voice in the public square; on top of the wall she cries out, at the city gate she makes her speech. (Proverbs 1:20–21, NIV)


Wisdom invites people to learn from her, but she does so not from the ivory tower but outside, in the public square and public places of the city. Wisdom is developed only in experience. No matter how hard they study, the graduates of medical school, law school, and business school will become truly wise in their fields only out in the open, that is, in real-life experience. 

Proverbs is not an “inspirational” book with statements that immediately jump off the page at you. Wisdom cannot be conveyed by a series of TED talks or “executive briefings.” It is inaccessible to people too busy for its method. It comes through first with experience and then with deep, honest reflection on that experience. 

The journey from the Proverbs of Solomon to the writings of Socrates (via his student Plato) is not as strange as one might seem:

Wisdom is humility, accepting that we know very little or nothing at all

Socrates describes this conclusion when he states “I am wiser than that man. Neither of us probably knows anything worthwhile; but he thinks he does when he does not, and I do not and do not think I do”. Socrates is considered the wisest man in Athens by the Oracle, because instead of assuming he possesses wisdom, he accepts that wisdom is often unattainable and that we should instead continuously pursue new and truer knowledge. (from Plato’s Apology)

Socratic wisdom, then, is humility: a recognition of your own ignorance.

To continually move past this ignorance, the Socratic method uses questions to examine the values, principles, and beliefs of students in a dialogue, not a one-sided monologue by the teacher.

Wisdom emerges only as we ask thought-provoking, searching questions: 

  • When did I last see this illustrated in my life or someone else’s? 
  • Where do I need to practice this? 
  • How would my life be different if I did? 
  • What wrong thinking and attitudes result when I forget this? 

Jesus, often spoke in parables and answered questions with other questions, trying to get us to reflect, think, and grow in wisdom (Matthew 13:10; Luke 20:4; John 16:29). 

What has happened to you recently that was significantly good or difficult? Have you reflected on it with others to learn wisdom from it?

I’m reminded of a wise saying by my father: 

It’s okay to be ignorant – it just means you haven’t learned something yet. Just don’t be stupid – stupid is terminal.

Doc Adams

My journey to becoming a Modern Elder is all about reciprocity. 

Giving and receiving. Teaching and learning. Speaking and listening. 

Everyone gets older, but not everyone gets elder.

The first just happens (if you’re lucky and healthy). The other you have to earn.


Adapted from God’s Wisdom for Navigating Life by Tim and Kathy Keller, and Wisdom@Work by Chip Conley

The Dining Experience…

…at a four-star restaurant provides excellent lessons for hospitality in the church.

With one son who is a chef and kitchen manager for a national restaurant chain and another who just finished four years of culinary school and is working as a line cook in one of Charlotte’s top-rated restaurants, I have a serious interest in all things food. My waistline also shows that, but that’s another story.

One of my favorite genres of books is that of the food industry, especially those that give a behind-the-scenes look at what goes on in the kitchen and dining room.

During a visit to my older son’s house I was perusing his bookshelf and took a look at “On the Line“, about the famous New York restaurant Le Bernardin and Executive Chef Eric Ripert. It’s a well-written and beautifully photographed look at the inner workings of the world-famous restaurant.

It’s also full of great lessons for churches that want to have world-class guest services.

Your church will not be serving exquisite meals that diners pay big bucks for – but your church can learn that the meal is only a part of the total dining experience.

The Dining Experience

One of the things that diners remark upon after eating at Le Bernardin is that the service is almost invisible. By the end of the meal, you’ve been helped by as many as seven people, but you can’t quite identify them. Although friendly and available, they work out of your field of attention so that you can focus on the food, and companions, in front of you.

While it might seem effortless, it’s a rigorous ballet that requires training and focus. The men and women juggle a plethora of details in their heads while projecting an air of gracious calm.

We have to perform to give you an illusion of effortless perfection. For you to have the right food in front of you at the right time, excellent and at the right temperature, and obviously having clean china – all those little details you’d never think of are vital

– Eric Ripert

In an earlier post, I introduced Le Bernardin’s “The List,”  as a way to think about the guest services practices at your church. I hope you’ll join in on the rest of the conversation over the next few days.

Invisible Design

It’s a home run for me: the September issue of Wired magazine features a section on experience and design thinking.

courtesy wired.com

courtesy wired.com

Here are a few select quotes – a paragraph, 2 sentences, and a phrase:

The Wright brothers didn’t invent powered, manned flight. By the end of the 19th century, daredevils around the world had already put motors on gliders and launched themselves into the air. Technically these machines could fly—they just tended to crash afterward. But the Wright brothers created a plane that people could actually control, with an effective steering system that let pilots maneuver the craft in midair and land safely. They may not have invented powered flight, but they brought it into the realm of human experience. They designed it.

Design doesn’t just make things beautiful, it makes them work.

The next great challenge for design: weaving the threads of technology, information, and access seamlessly and elegantly into our everyday lives.

carefully designed experiences appear invisible

Read the stories here.

Today.

How will you apply invisible design in your organization?