Your Visual Thinking Toolkit

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Any problem can be made clearer with a picture, and any picture can be made using the same simple set of tools and rules.

–       Dan Roam, The Back of the Napkin

Author, consultant, and visual thinker Dan Roam (The Back of the Napkin, Unfolding the Napkin, and Blah, Blah, Blah) argues that everyone is born with a talent for visual thinking, even those who swear they can’t draw.

Here are the main concepts as covered in his first book The Back of the Napkin and expanded on in the next two books. Using these simply powerful tools, he shows anyone how to clarify a problem or sell an idea by visually breaking it down using a simple set of visual thinking tools.

3 Basic Visual Thinking Tools

  • Our eyes
  • Our mind’s eye
  • Our hand-eye coordination

4 Steps of the Visual Thinking Process

  • Look
  • See
  • Imagine
  • Show

5 Questions to Help Open Your Mind’s Eye

  • Simple or Elaborate
  • Qualitative or quantitative
  • Vision or execution
  • Individual or comparison
  • Change or status quo

6 Ways We See and Show

  • Who/what – portrait
  • How much – chart
  • Where – map
  • When – timeline
  • How – flowchart
  • Why – plot

The Back of the Napkin proves that thinking with pictures can help you discover and develop new ideas, solve problems in unexpected ways, and dramatically improve your ability to share your insights. You will literally begin to see the world in a new way. Ven though the book has been available for several years, if you haven’t got one I encourage you to pick up a copy as soon as possible to fully understand, and implement, these powerful communication tools.

These tools have a new meaning to me as Vision Room Curator at Auxano. To help me better prepare for my new role, I’m starting school today: Dan Roam’s Napkin Academy, the first online school for visual thinking. I’ll be posting more about it later this week.

You should pick up a pen and join me!

Leadership = Vision Clarity

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When I was in graduate school in the early 80’s, strategic planning processes included five-, ten- and sometimes even twenty-year plans. The past was relatively stable and indicated that things would continue as they were into the future. The assumption was that the near future would resemble the recent past. Rapid cultural, technological, and geopolitical change has rendered that assumption obsolete.

Will Mancini, founder of Auxano and author of the best-selling book Church Unique states it this way:

Leaders must focus more on preparation than on planning.

Mancini taps heavily into Reggie McNeal’s work here. McNeal, a consultant with The Leadership Network, has written several great books. In The Present Future he addresses 6 tough questions for the church. The one of interest here is “How do we plan for the future?” The short answer is, as both Mancini and McNeal elaborate, you don’t plan – you prepare.

Planning on past actions and assumptions will lead you to cultural irrelevance, methodological obsolescence, and missional ineffectiveness. Churches looking to planning like they always have will be left answering the wrong questions at best; at worst, they will be answering questions not asked!

Church Unique is not a road map that assumes predictability of fixed points and roads that stay unchanged over time. Instead, the tools of Church Unique are more like the compass, sextant, and chronometer of the sailor who moves across an ever-changing sea. Navigating the waters of today’s rapidly changing times requires ceaseless observation and adaptation to the surrounding environment. The better (and biblical) approach to the future involves prayer and preparation, not prediction and planning.

As a leader, are you seeking vision clarity first?

>>Download a free summary of Church Unique here.

>>Download a free summary of The Present Future here.

Got Clarity?

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If you don’t know where you are going, any road will get you there. – the Cheshire Cat

Where’s your red X?
You know, the spot that says “You are here.”

Looking for the shortest distance between Point A and Point B?

The answers to the above questions aren’t in Will Mancini’s Visual Summary to his book “Church Unique,” but you will be able to grasp the process that just might answer the tough questions you’re facing today.

Take a look.

Download the free e-book.

Start out on the journey…

…today!

If you are the Exponential Conference today and would like a free copy of The Visual Summary, show this post or a Tweet related to it to the guys at the Auxano booth near the Worship Center entrance (while supplies last).

Granite Etching vs Sand Writing

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This  post wraps up a quick look at a section of Will Mancini’s book “Church Unique“. I’m at the Exponential PreConference event in Orlando with part of the Auxano team, and this section has been jumping all over me!

So far, it’s been all about Soul Fast Food – but now it’s down to some “solid” stuff! The real nourishment of your people should come from the vision of your Church Unique. Only then will the enduring purpose of the church reflected locally can replace the substitutes of place, personality, programs, and people.

In his book “Built to Last“, author Jim Collins found that enduring organizations have two dominant characteristic that are complementary opposites:

  • A strong conviction about core ideals that never changes
  • A clear understanding that everything else must change in order to preserve the core

If people are nourished by unchanging vision, they are more agreeable when the rules change with tactics. It takes clarity and discipline to understand which things in the organization belong to which category. But what if our people were so captivated by the granite etching that it set us free to play with sand drawings? The leader’s role is not just to communicate in both granite and sand but to show how the two components work together. The leader should help people embrace change by nurturing an emotional connection to the unchanging core vision. The leader should preserve and champion the core vision by showing people how to constantly adapt.

Our change management problems today are vision problems first and people problems second. Many leaders want their people to run a missional marathon but unknowingly feed them junk food, leaving them malnourished and unprepared for the future. 

If you are leader in ChurchWorld, don’t be part of “feeding” your congregation junk fast food – focus on the Bread of Life, and watch your church thrive and grow! When we fail to clarify and nurture the things written in granite, our people get too attached to the things written in sand. This is how the four P’s (place, personality, programs, and people) fit in. These are sand, not granite. As the fluid and flexible stuff of the kingdom they not only should change, but must change. In the absence of vision, the stuff of sand becomes the vision. In the absence of granite, sand is all we can grasp. 

What’s on Your Menu?

The last few posts on 27gen have been a closer examination of Will Mancini’s book Church Unique. Specifically, the chapter entitled “Lost Congregations” that examines how churches adapt to a vision vacuum. Using the metaphor of Soul Fast Food, Mancini challenges the church leader to examine how their structures, programs, and ministries may have become a substitute for the real meal – what God intends for the church.

To wrap this up, I simply want to restate some of Mancini’s questions for your consideration.

  • What really happens in the soul of a congregant when left in a church’s vision vacuum over time?
  • What is left to excite the heart of church attenders?
  • What then fuels the dreams of your people?
  • What nourishes the identity of those who call your church home?

God’s people have a heart for mission; we need guidance to carry it out – vision. When a church articulates and clarifies its vision, the people of God will be released in a powerful realization of God at work in their world.

What’s on your menu?

If you are at the Exponential Conference and you resonated with the Church Unique material, I invite you to participate in the Intentional Discipleship track for your workshops. You can look at a preview here.

Dessert Time from the Soul Fast Food Menu

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Today is the final day to order off the Soul Fast Food menu!

For previous orders, see these posts here and here. These thoughts are driven by my ongoing learning experience with Will Mancini’s and the Auxano presentations at Exponential 2012 Preconference.

Apple Pie “People” 

Perhaps the greatest substitute for healthy membership identity is the group of people at church – whether ten or a hundred – who “know my name.” This is not to be seen as a knock on relationships! It is identifying “community without a cause” as both unbiblical and a common source of identity for the churchgoer. Want a demonstration? Suggest a change in service times – or ask a Bible Study class or small group to multiply. People don’t want you to mess with their relationships. Our familiar friends, albeit essential to church life, have become central to the person’s identify. Relationships are critically important to community life in a church. But, like too many apple pies or anything taken to excess, they can be damaging to the overall health of the body.

Later today:  the source of real nourishment for your church – and it’s not found at your local drive-through!

More Soul Fast Food

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Big Mac “Personalities”

Spiritual leaders matter to our people. But most pastors do not want their personality to be the primary umbilical cord connecting their members’ identity to the church. Charisma is not vision. It is a vehicle to deliver the vision. But for many churchgoers, connection to their church is connection to the pastor. The “person” of the pastor can easily become the primary connection point so that in the absence of vision, people cling to something – or someone – even those with little capability to lead.

 

 

Supersized “Programs”

Programs are important, and good methodologies for doing ministry should come and go. Unfortunately, most of them come and stay – like sour milk, they hang around long after their expiration date! For years, church leaders have struggled with how to dismount a dead horse. When the program exists in a vision vacuum, the how of doing the program displaces the why in the heart of the program’s leaders. Mastering the how is what makes the volunteer feel important. The problem is not the volunteer but the vision. We need the vision to raise our sight to see the why behind the program to begin with. Their hearts find more meaning in working efficiently on yesterday’s methods than in working effectively into the future.

What about your church?

Does your fast food diet include Big Mac personalities and Super Sized programs?

At the Exponential Conference this week? Check out Auxano and Will Mancini: Preconference Tuesday 4/23 beginning at 1 PM in ED 315; Intentional Leadership Track Wednesday and Thursday during the workshops (8 different sessions)

Filling the Vision Vacuum

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When life around our house gets hectic, we often slip into a bad habit: fast-food for our meals. Both my wife and I enjoy cooking, especially when we can try out new recipes. But when the work day gets long, that’s one of the first things tossed aside. That usually means a quick stop at a neighborhood fast-food place for a quick meal. I’m not here to debate the health issues, but generally speaking, what we consume in a hurry is not as nutritious as what we would prepare on our own at home.

Will Mancini, author of Church Unique and founder of Auxano, makes an application to many churches by using the fast food metaphor. I’m at the Exponential Conference in Orlando this week; with Auxano being the sponsor of the Intentional Leadership Track, I thought it would be a good chance to review some of the major parts of Church Unique.

With an early start this morning, the concept of vision vacuum is fresh on my mind. Let’s take a closer look at what Mancini calls “Soul Fast Food”. To set this up, consider the following Scripture from Psalms 29:18 in The Message version:

When people can’t see what God is up to, they stumble all over themselves.

Unfortunately, most churches today are living that Scripture out. There is no clear vision of what God is up to, and the result is a vision vacuum. And when a vacuum exists, something is going to try to move in to fill it.

The Heart of the Matter – what really happens in the soul of a congregant when left in a church’s vision vacuum over time?

  • What is left to excite the heart of your church attenders?
  • What then fuels the dreams of your people?
  • What nourishes the identity of those who call your church home?

The simple answer is something does, even when vision is absent. People need vision and they need hope. If visionary leaders are not providing and nourishing it, where do people find meaning?

Soul Fast Food – According to Mancini, there are four substitutes for a well-balanced diet of vision. They fuel your most faithful people; it is how they get hope for a better future. Unfortunately, they are also four sources of a malnourished membership identity. Each of these junk food categories are not bad in and of itself. They all malnourish because they are used inappropriately as a substitute for a well-balanced vision. Here’s the first:

French Fried “Places” 

The places of our encounters with God matter – but the space itself has addictive features, just like your favorite fries. There are spots where we encounter God; they are important. But in the absence of a vision that transcends our favorite nooks and crannies, the space itself becomes the vision supplement. THe primary use of the term “church” to connote place compounds the issue. The meaning of place reflects God’s design, starting with the Garden and ending with the New Jerusalem.

But space is essential, not central in the economy of vision.

Do not underestimate the gravitational pull of the physical place on both members and leaders. Is it possible that the building itself becomes a cheap substitute for real vision? If you put too much focus on the physical place, people can be robbed of the more substantial articulation of the church’s future. The result? Anorexic vision. What about your church?

Is it time to pass the salt – or pass over french fried places all together?


Curating the Exponential Conference

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Yesterday, the ever-churning machine that is the Internet pumped out more unfiltered digital data.

Yesterday, 250 million photos were uploaded to Facebook, 864,000 hours of video were uploaded to YouTube, and 294 BILLION emails were sent. And that’s not counting all the check-ins, friend requests, Yelp reviews and Amazon posts, and pins on Pintrest.

The volume of information being created is growing faster than your software is able to sort it out. As a result, you’re often unable to determine the difference between a fake LinkedIn friend request, and a picture from your best friend in college of his new baby. Even with good metadata, it’s still all “data”–whether raw unfiltered, or tagged and sourced, it’s all treated like another input to your digital inbox.

What’s happened is the web has gotten better at making data. Way better, as it turns out. And while algorithms have gotten better at detecting spam, they aren’t keeping up with the massive tide of real-time data.

While devices struggle to separate spam from friends, critical information from nonsense, and signal from noise, the amount of data coming at us is increasingly mind-boggling.

In 2010 we frolicked, Googled, waded, and drowned in 1.2 zettabytes of digital bits and bytes. A year later volume was on an exponential growth curve toward 1.8 zettabytes. (A zettabyte is a trillion gigabytes; that’s a 1 with 21 zeros trailing behind it.)

Which means it’s time to enlist the web’s secret power–humans.

– from a Fast Company online article

That’s why Auxano created the role of Vision Room Curator, and that’s my new job.

Today I dive headlong into that role, leaving for Orlando and the Exponential Conference – a gathering of 5,000 church planters from around the world. If you’re attending the event, I hope you will check out Auxano. If you’re not attending, but would be interested in a live simulcast of the event, get more information here.

Auxano has a key role in the conference: founder and Clarity Evangelist Will Mancini is hosting the Intentional Leadership Track; along with Will, Navigators Jeff Harris, Jim Randall, Dave Saathoff, and Bryan Rose are leading breakout sessions.

My role? Curating learning opportunities for ChurchWorld leaders…

Join the party! Follow all the Auxano team activity here.

 

Four Disciplines of Organizational Health

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An organization doesn’t become healthy in a linear, tidy fashion.

– Patrick Lencioni, The Advantage

Patrick Lencioni’s latest book The Advantage is a comprehensive, practical guide, covering many of the topics introduced in one of his eight business fable books. But don’t make the mistake of thinking that this is just a repackaging – The Advantage goes far beyond that. In it you will find some very practical, hands-on tools to help your organization become healthy.

Previous posts here and here introduced the book. The central theme of the book is today’s topic: The Four Disciplines Model. Here is Lencioni’s overview of the Four Disciplines.

Discipline 1: Build a Cohesive Leadership Team

An organization simply cannot be healthy if the people who are chartered with running it are not behaviorally cohesive in five fundamental ways. In any kind of organization, from a corporation to a department within that corporation, from a small, entrepreneurial company to a church or a school, dysfunction and lack of cohesion at the top inevitably lead to a lack of health throughout.

Discipline 2: Create Clarity

In addition to being behaviorlly cohesive, the leadership team of a healthy organization must be intellectually aligned and committed to the same answers to six simple but critical questions. There can be no daylight between leaders around these fundamental issues.

Discipline 3: Overcommunicate Clarity

Once a leadership team has established behavioral cohesion and created clarity around the answers to those questions, it must then communicate those answers to the rest of the organization clearly, repeatedly, enthusiastically, and repeatedly (that’s no typo). When it comes to reinforcing clarity, there is no such thing as too much communication.

Discipline 4: Reinforce Clarity

Finally, in order for an organization to remain healthy over time, its leaders must establish a few critical, non-bureaucratic systems to reinforce clarity in every process that involves people. Every policy, every program, every activity should be designed to remind your team what is really most important.

I hope today’s post and the previous two have enticed you to get The Advantage. The book certainly stands alone, but there is also a great deal of web content available on organizational health.

What are you waiting on?

The health of your organization is at stake!

Smart vs. Healthy

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Being smart is only half the equation in a successful organization. Yet it somehow occupies almost all the time, energy, and attention of most leaders. The other half of the equation, the one that is largely neglected, is about being healthy.

– Patrick Lencioni, The Advantage

In Patrick Lencioni’s latest book The Advantage, you will find the following chart:

Lencioni comments: “Whenever I list the qualities for leaders, I usually get one of the following reactions, and sometimes both. Often they laugh quietly, in a nervous. almost guilty kind of way. Or they barely sigh, like parents do when they hear about a family where the kids do what they’re told the first time they’re asked. In either case, it’s as thought they’re thinking, ‘Wouldn’t that be nice?’ or, ‘Can you imagine?’

None of the leaders – even the most cynical ones – deny that their organizations would be transformed if they could achieve the characteristics fo a healthy organization. Yet they almost always gravitate to the left side of the chart above, retreating to the safe, measurable “smart” side of the equation.

Why?

Because it’s relatively safe and predictable, which most leaders prefer. That’s how they’ve been trained, and that’s where they’re comfortable.

It takes discipline to move beyond the safe and predictable, into the sometimes awkward and messy area of organizational health.

Tomorrow: Four Disciplines of Organizational Health

Adapted from The Advantage, by Patrick Lencioni