Invisible Perfection

What the Diner (Hopefully) Doesn’t Notice

At Le Bernardin, one of New York’s premier four-star restaurants, excellence happens best when it’s not seen at all. A meal there is usually so relaxed and gracious, it’s hard to imagine the military precision with which the dining room is run.

• Before meals, the area is prepared according to checklist

• During meals, all staff adhere to strict training guidelines

• A florist makes a daily flower change on all the tables

• Silver and flatware get a weekly polish in a burnishing machine

• The concept of “mise en place” – put in place – extends to the dining room as well as kitchen

Le Bernardin

Le Bernardin

When we succeed, it looks effortless, but it’s not. It’s all codified into different organizations. It’s totally controlled – and the guest should have no idea

– Executive Chef Eric Ripert

Can you say the same about your organization and its interactions with guests?

Why not?

 

photo courtesy Kok Chih, CC

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